SOCKSHOP Reviews 

553
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the remarkably fast delivery times, excellent postage options, and the smooth ordering process available on the official website. Many buyers genuinely appreciate the extremely comfortable bamboo materials and the wide variety of available colors and styles. Some reviewers were not happy with the overall durability and long-term quality of the purchased products. Consumers frequently noted that clothing items quickly develop unwanted holes, thin patches, or wear out after just a few gentle washes. Additionally, several people experienced frustrating interactions with customer support when trying to resolve missing orders and other problems.

What people talk about most

Product

Clients share ambiguous opinions on product. While many consumers praise the soft materials and comfortable... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among buyers. While... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide range of products and quick... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently describing support as shocking,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Service is great, ive used sock shop many times and always been really pleased with products BUT the sockshop bamboo trainer socks, although very socks and comfortable go into holes at the heels reall... See more

Company replied

Rated 3 out of 5 stars

I am happy with the products but I am dissatisfied with the delivery system. I paid for track 48 but my order is yet to arrive after 3 days. Why are customers asked to pay for delivery services that... See more

Company replied

Rated 3 out of 5 stars

Everything arrived very fast but the quality is questionable. I ordered lounge wear bottoms but they’re so short! I’m 5’7 and they come up above the ankles BEFORE wash, so I have no hope for them afte... See more

Company replied

Rated 3 out of 5 stars

The products are good but the Customer Services Manager has forgotten what her title means. She makes it her mission to be as obstructive as possible. Shame as products good.

Company replied


Company details

  1. Outlet Mall

Written by the company

Here at SOCKSHOP, we care about what you put on your feet! Choose from a huge range of sock drawer staples, fashion styles and specialised socks, with styles for men, ladies and kids, as well as a range of tights, underwear, loungewear and accessories. Shop more than 90 brands 24/7 at www.sockshop.co.uk.


Contact info

3.5

Average

TrustScore 3.5 out of 5

553 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(553)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely awful quality

Bought bamboo socks in mid-February 2024. All socks already have giant holes in on the toes. Absolutely awful and a total waste of money. Worst socks I have ever bought in terms longevity.

UPDATE: I'm sorry if you can't stomach a negative review for your awful products. What kind of response is that you absolute snowflake.

May 4, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for your feedback, however if you have not already we would ask you to contact us directly so we re given a chance to resolve this, rather than leave a negative review

Rated 5 out of 5 stars

Bamboo socks

I buy Bamboo socks for my Dad every year. They're top quality about 80% Bamboo fibre. A lot of other companies advertise Bamboo socks but they're usually only 40% Bamboo. He loves all the different colours. I'm going 2 treat myself to a few pairs myself. It's very hard 2 get socks in my size 13 but they always have plenty of socks in stock. I can't recommend them highly enough 👍.

December 14, 2023
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for taking the time to leave feedback, we really appreciate this and we are pleased to hear how much you love our Bamboo socks

Rated 1 out of 5 stars

Terrible service overall

Terrible service overall. messaged online about a stock query/product details. items were for sale on the website so placed the order and got confirmation of order. 4 days later get a refund and order cancellation email with the offer of 5% off a future order-i already had 10% off the original order being a new customer. emailed to say that wasn't very satisfactory and to ask how this can happen after speaking with an agent...got ZERO reply. waste of time on many levels

April 23, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for your feedback and I am sorry to hear this, your query was never sent on to me to deal with for some reason, however if you wish to place a new order we can still honour the 10%, if you do you can email me direct on contact@sockshop.co.uk and quote your new order number

Rated 5 out of 5 stars

Excellent quality socks

Excellent quality socks, very quick dispatch and delivery. The socks are excellent value especially if you have size 14 feet like me & you also need comfort cuffs.

April 1, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thanks so much for taking the time to leave us feedback

Rated 4 out of 5 stars

Good all round

Socks are good quality, wash and wear well, good price, speedy delivery, good variety of fibres, colours and styles.

April 19, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for taking the time to leave us feedback

Rated 1 out of 5 stars

You get nothing for a pair, not in this game

I ordered a double bundle special offer two pairs x 2 for a discounted price. I sent one pair back (containing two pairs) due to them being faulty, the pattern didn't align.

Then upon opening the second pair to use a while later, I discovered a ladder and pulled thread. I contacted the company given from the original offer of 4 pairs, I only actually had one pair that was good quality, that I was willing to keep.

I was pretty much told, you've had a refund on the first pair SIYAH! Followed this up trying to utilise logic to express that this didn't seem fair and had no response. Won't entertain the company again. SIYAH.

April 12, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for your feedback, on the original email you said 1 pair from a pack of 2 was faulty so I refunded a full pack, you then emailed again to say another 1 pair was faulty from another pack, to which I stated you had already been refunded for 1 full pack - i.e 2 pairs, you only informed us of 2 faulty pairs

Rated 1 out of 5 stars

I recant my review

I recant my review. They had me write a review for 20% off and then cancelled my entire order due to 1 item not being available. If I reorder I lose my 20% discount. I emailed to say just send the rest of the order and no response

April 7, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for your feedback, can you please email me on contact@sockshop.co.uk along with your order number. The best thing to do now would to just place the order again and I can give you the % off that was offered before if you let me know the new order ref

Rated 5 out of 5 stars

Good choice of socks

Easy to use website and delivered very quickly. My husband bought the socks, he likes Jeff Banks brand and has bought these on this site before.

March 29, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for taking your time to leave us feedback, its really appreciated

Rated 5 out of 5 stars

Great service

Great service. Ordered x9 pairs of Calvin Klein boxers and delivered swiftly. Great price also. Highly recommend.

April 6, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you so much for your feedback, we are happy to hear this

Rated 5 out of 5 stars

These are the best socks I have ever…

These are the best socks I have ever worn, sooo comfortable, no toe seams which is great for my funny feet, soft grip top, doesn’t mark my skin, I would not wear anything else.

April 12, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for your lovely feedback, we are pleased to hear you are happy

Rated 4 out of 5 stars

Next day delivery of quality socks

Next day delivery of quality socks. Would have given them 5* if there had been a better selection of socks in the size 4 - 7.

April 12, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for taking the time to leave us feedback. We are sorry you didnt think there were a good selection in your size

Rated 5 out of 5 stars

Great deal

Great price, fast delivery and some great patterns. The only small quibble I have is that in an assorted pack, you get no say in which patterns are included. I understand that this probably keeps the prices lower, so I'm happy to order again.

March 20, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us feedback. The socks you received should have been the socks you chose from our website

Rated 5 out of 5 stars

Good experience all round

From ordering, which was straightforward, to delivery, which was fast, everything went smoothly.

March 7, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for taking the time to leave your feedback

Rated 3 out of 5 stars

Ladeeees

I have bought socks from Sock Shop several times and the service has been good, but all the while I've been waiting for the company to end its archaic and unattractive naming of categories. I'm a woman, not a lady. Unless Sock Shop is going to use 'gentlemen' and 'ladies', which is even more ridiculously old-fashioned. The mismatch is excruciating - I feel patronised: I'm not a ladeeee (see 'Little Britain') if my male partner is a simple 'man'.
Sock Shop, the 'lady' thing went out with the ark: it's women's tennis now and women's football, and has been for years … Once you make that correction, I will again by buying your socks.

April 11, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Noted thank you

Rated 5 out of 5 stars

Always order the bamboo socks for my…

Always order the bamboo socks for my son, he hates seams on socks and these are perfect, plus they are lovely and soft.

March 18, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for taking your time to leave feedback, we really appreciate it

Rated 1 out of 5 stars

Reply to SOCKSHOP misleading scam packaging

In reply to Sockshops reply to my original review.
"when we use the word Pure we mean its a natural bamboo not intended to mean Purely Bamboo in the item." - SOCKSHOP

Pure does not mean natural. It means pure as in 'purity'. You have just admitted to using misleading wording. Where there 3 or 4 words to describe and item, there are no lines to read between. The quality of the item is completely different to from the previous version. The interior is scratchy comparison. I dont have the packaging from 4 years ago. But maybe you can illustrate on how much extra polyester is in your "PURE BAMBOO SOCKS" than before. Intentions aside. Your advertising is misleading.

March 20, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for your feedback, as we explained on email we didnt say the socks were made from Pure Bamboo only, it means that the Bamboo we use is Pure, the socks you bought had 28% Polyester in them. the socks you bought were from TK Maxx and they have their own version brought in which is different to what we stock on our site. As this is the 2nd time you have left the same review we would appreciate you removing one as you have already left a review about this a couple of weeks ago

Rated 5 out of 5 stars

Best bamboo socks

The best place to get Bamboo socks. They’re so comfortable, cool and the tops don’t cut in.

February 3, 2024
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for your feedback, we really appreciate it

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look