SOCKSHOP Reviews 

Ordered, stupid system with cancel order while processing. On the chat, they said "can not cancel , I have send email."
And of course they will answer to me after dispatch.

In February this year I spent £80 on four pairs of premium socks. Only six months later they are becoming extremely thin and a few have developed holes. I contacted their customer support service via online chat but their response back boiled down to “tough luck”. I then emailed the CEO of the company and like before, his response amounted again to “tough luck”. He had no interest whatsoever in helping me out!!! This was my first and last experience with this company. BEWARE!

Good selection of socks. Some good reductions.
However misleading information on the front page of website stating free delivery over £40, but if you send anything back you have to pay the £3.45 delivery charge on return, which you do not find out until you have the items and start a return, as it’s only on the return page. No other company I know does this, including JL and M&S and as I didn’t know I ordered in two deliveries as couldn’t make my mind up, total orders came to £70 but had to pay return cost anyway. Return form is an online exel sheet, really sock shop, keep that nightmare for in house and put a decent legible, user friendly return form on the web site for your customers, we are not your employees! What a rubbish reply from sock shop below, just repeating what I have said does not make things any better for the buyer, it’s the fact that the charge for postage is only on the returns page which most people only look at after purchase, not before means they cannot reasonably be expected to make a decision on what to buy. Honestly no the returns form may not be an actual excel sheet but it is very much like one, I.e you cannot just read the description of the item by looking you have to click a box to see the name and when doing that the form of it’s own free will shifts up and down during clicking making it really difficult to read or to enter information, especially for anyone with autism, sensory difficulties, dyslexia or dyscalculia I should imagine and sock shop should really address this form issue instead of making pointless defensive replies on here. Rubbish reply sock shop.

I see that I am not the only one to be offered and choose a free gift, and not receive it. I contacted them when it was missing from my email acknowledgement. I asked if it could be added (my order had not been dispatched) and confirmed that my order qualified, but was told that it couldn’t. There is a glitch in THEIR system, and as the other reviewer says THEY messed up. I did not even get an apology (which costs nothing).

ive ordered a few times in the past. this order arrived on time and was well packaged but the free gift i was promised and chose wasn't added. i asked on their chat and it confirmed there was no gift and said they cant send it.

so that's the end of that then, they promise a free gift and just dont send it.

My order did qualify and I chose the gift at the time of ordering. It's you that have messed up.

This is not the same shop as the well known brand of the 1980s. It appears to be run by one woman, ‘Zoe’, on behalf of the owner and when something goes wrong with an order she becomes rude, defensive and argumentative. For the cost of the items, you expect to be dealt with professionally, but this is far from the case. The customer is always wrong and treated like dirt on her shoe! I would definitely avoid and go to a more reputable brand that is still run by more than one person if you don’t want to end up with no goods, lose your money and be spoken to rudely by Zoe into the bargain who acts like she is doing you a favour by deigning to even speak to you. Customers are clearly an annoyance and the impression is given of a tiny back room somewhere.

Everything arrived very fast but the quality is questionable. I ordered lounge wear bottoms but they’re so short! I’m 5’7 and they come up above the ankles BEFORE wash, so I have no hope for them after being washed. It’s just a very strange length. I’ve purchased many lounge bottoms from various companies and this is the first time coming across this issue. They’re cheaper than other places but I’d rather pay more to get bottoms at a normal length. These are all made for petite girls.

honesty I am known for: SOCKSHOP has become a difficult company to attempt contact with! No provision to open Orders provided. I wanted to find my original - and Only - order number as I RETURNED 4 pairs of knee hi bamboo socks 14 October 2025 and I should have received an acknowledgement by now. "Contact Us" is not possible. Maybe because its Sunday evening/small hours almost Monday? My receipt details: Ref: 0213-0684-0200-4510 I paid the return postage. The socks were returned as 'soft tops' too tight and I am not overweight at 58.4kg height: 5' My 'two' as in 1st and LAST order was plain bamboo socks. I have not reached ' eccentric' stage yet! I tried 'subscription' by providing - Again - my email address and back came electronic response we are UNABLE TO SUBSCRIBE YOU. what is This About?! As with supermarkets and other profitable companies, I should have been able to bring up "orders". The SockShop executive might like to consider this convenience for customers. At 1607hrs: my bank confirmed that refund of £14.27 on 18.10.25 has been received into my account. For 4 pairs bamboo knee high socks that is 'very reasonable' except, I am ' out of pocket' £7.48 due to postages. NB No confirmation email was received in my inbox.

My order was delivered quickly, and everything seems to be in excellent condition. Although some reviews have been critical, I had a really good experience. It's worth mentioning that bamboo fabric items need to be washed gently. I think some problems arise from improper care. I'll be returning to Sockshop for future purchases.

Ordered socks Tuesday, came on Thursday. Was a brand that retailed at £9.99 but we're reduced at SockShop to £2.99. Thought they might have been a rip off but, no, were the genuine article. Well pleased.

Products are ok but customer support is v poor, making promises about getting back and then not. They didn't send me one product, charged me for it then left me complaining about this and trying to get a refund for weeks

I wish I had read the reviews before placing my order. I have shopped at Sock Shop many times in the past. I was a regular commuter to Euston and it was always my go to place on the station when I needed a present. In early October I bought three packs of bamboo socks for myself, husband and daughter. My husband wore his first pair once and they were washed. Only to find when he came to wear them a second time there was a hole in the side, not a seam. It wasn't easy to contact them on the website because my problem was not listed in the options to tick. There is no email or tel. number on the website. I eventually found this email address. They would not send me another pack of socks so they refunded one pair. I expect I will be returning more socks when they are worn as they are clearly faulty / poor manufacturing looking at the reviews here.

Bought 5pairs of bamboo socks a month ago,and two of them already has holes.
It is very dissapointing as they were not cheap,and i expected better quality.

Bought a 5 pair pack of bamboo socks. After 6 weeks, 1 pair is completely disintegrating, and 2 others have holes in the toes and heels. Disappointing product.

This company clearly do not care at all what your experience is as a customer. Their products are poor quality and I wore their socks between four and six times and they have completely gone through at the toes.
The chat bot offers you a replacement or refund after sending photos but then you get put through to somebody who then has you jumping through hoops and is incredibly difficult and pulling teeth would quite frankly be easier.
Save yourself a lot of trouble and don’t buy from this company. At least when you purchased from Amazon, you know where you stand and any issues and they simply get replaced or refunded without quibble, this company have no integrity, they just want your money and then you are left with faulty products that do not last and they have no intentions of doing anything about it.

I clearly should’ve read the reviews before purchasing!!

So far you have sent me three different lots of instructions after offering me a replacement or a refund. I sent you pictures as per request and this is when you offered me a replacement or a refund so you have had those pictures and you are now telling me I have to send the items back to you when I have already told you that I had stitched up the socks so please don’t try and make out that you have tried to be helpful because you haven’t and I have asked you to turn this into a formal complaint which you have ignored.

Your products are faulty and that is the problem. You shouldn’t offer to replace or refund them and then decide to resign that offer and start giving me more instructions which is what you have done. No other company that I know of would put somebody through such a load of crap. Amazon socks are half the price of yours and and if they are faulty they are simply replaced or refunded which is what you offered me but then rescinded.

Your socks are poor quality at best and clearly I am not the only person that has had trouble with you looking at your reviews.

Again, I am asking for a manager to contact me.

You asked me to send you a photograph of each sock and at that point claimed you would replace or refund them and then you decided to ask me if I would send them back to you to New Zealand. I had told you that I had already sewn up the socks and I don’t trust you.

I have asked several times for your complaints procedure which you have refused to send me and I have also asked for a manager to call and you said you can’t make phone calls so I think we are done here.

dreadful company i rember years ago they were ok when they had a phone line..bought 7 pairs of bamboo socks and after a month holes in them anyway sent them back and they refused to refund me ,so will never use this company ever again useless and the chat is very poor ...fair enough they got back to me and gave me a full refund so i have given them 4 stars as i think this was a nice gesture

Purchased men's and ladies bamboo socks and underwear, not cheap.
Worst underwear and socks I have every purchased. Very, very poor quality, items very quickly go baggy, very uncomfortable to wear. Socks don't stay up and are uncomfortable to wear. Very expensive, complete waste of money as everything is now going in the bin.

Faulty item received. Absolute nightmare of the returns online booking maze! Contacted customer service who kept sending me screen shots of how to do it….. I’m not stupid! Boxers now in the bin. Wouldn’t it be quicker to send photo evidence and replace the item rather than return these unworn boxers that will simply be binned?? Waste of time and postage and effort!!
Won’t be using these again.

Appalling customer service. Passive aggressive response to email regarding quality of socks. Unfortunately they won’t take responsibility for customer dissatisfaction and refuse refunds on inferior quality products. But rude responses to inquiries is not acceptable.

Been ordering for MANY YEARS, but the quality is now shocking! 2 packs of socks all riddled with holes in only 2 months. Normally I'd get at least 6 months out of them... one pair started the rip at the toe only a few hours into wearing them, truly shocking. Such a shame as it was a great go-to for one of my essentials.

EDIT: I have just been refunded - thank you.

I trust that this was a manufacturing issue and has been resolved.