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Myself and daughter had a very positive experience when choosing my mother of the bride outfit today .
The owner Fatma was very friendly and welcoming she also gave honest opinions without being pushy.
Lots of choice and friendly help from Fatima made our journey from the west Mids worthwhile. My dress is beautiful thank you x
I used Sofi designs for the second time as Mother of the bride. Shani immediately knew my style and quickly picked out dresses to suit. Once again I settled for Veni Infantino…pricey but a quality garment and a complete joy to wear
Beware misleading sales practices!
I recently bought a hat from this shop but when I got it home it looked a very different colour so I asked to return it. I was told they don't do exchanges or refunds and when I said I wasn't made aware of this, they said 'well you signed the form'.
The form was one that Fatma gave me when I was paying 'so that they had my details for their records'. It was a 'Special Order Form' but as it was just for their records I didn't worry. I filled in my details and gave it back, Fatma then ticked a box and gave it back to me to sign. It turns out the box she ticked declared I had read the terms and conditions on the reverse - which she knew I hadn't - and my signature gave up any right to exchange or refund my purchase.
I have since read the back of the form and found the clause hidden under 'Prices' and as it all refers to special orders I suspect I wouldn't have noticed it even if I had read it.
Trading Standards are looking into this misleading sales technique so I hope they ensure the staff are not allowed to take advantage of anyone else.
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