Solar Accounts Reviews 3

I've been using the old version of solar for ten years and moved over to the online version. the standard fee allows for multiple users, which QuickBooks charge extra for. Very simple to use, all language in English, no American English.

It doesn't have a linking system for your bank account, but you can download your bank statement and upload this and it then goes through your invoices and suggests allocation of payments. Reconciliation of the bank accounts is so simple. you just tick the amount and can reorder transactions so it looks like the bank statement.
Customer support is by next day email. I like this as it took so much time to get assistance from QuickBooks and I can just ask a question and the problem is resolved the next day.
it doesn't support stock tracking or integrate with online sales, but for a simple business its perfect.

I'm genuinely frustrated with Solar Accounts due to their ridiculous decision not to update the stand-alone desktop package to the latest operating system from Apple (Catalina).
Don't get me wrong the software is fantastic for small/medium business users as I have used this for my Invoicing/Cashbook for the past 9 years without any glitch.
In the past, I have also recommended this software to friends and colleagues, but Solar Accounts in their infinite wisdom has chosen to ignore the desktop version and only provide an update for the online version which just so happens to cost you £25.00 per month whereas the desktop version was only the cost of the initial purchase.
I have debated this with their management and explained I would have been happy a pay reasonable sum for an upgrade but alais this fell on deaf ears.

I have been using solar accounts for many years and everything has been working perfectly. However, going into the new tax year for the first time the accounting software was not recording my income and I contacted support in order to have the issue resolved. I exchanged several emails with the agent but unfortunately the agent was insisting that there was no error with the software. The issue remains unresolved and so the only action I felt I was able to take was to leave a review here on my experience. The software is very important to me and because support has not assisted in any way I now face a difficult situation with my accounting.

Just to give a further update I created a new business file and when I entered new income for the new tax year the profit and loss report was doing what it is supposed to do i.e. update the income amount. So, I have these questions that need answering. Why is income being updated when an invoice is paid on a new business file and not the old business file? Does the business file only store 6 years worth of transactions or payments? This is what I have stored in the old file. Ultimately the adviser was wrong as I have tested the software myself and there is something going on with the software and the adviser did not have the answer. I am still awaiting a response and do not consider the issue closed.