Solar Guide Reviews 243

TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

Thank you for arranging the appointments for Solar installers. Unfortunately Wednesday's didn't show, I waited until 1.45pm but could wait no longer. I did receive a voicemail today, telling me th... See more

Rated 1 out of 5 stars

Absolute waste of time. Contacted them, they verified me then emailed they would get me up to three suppliers of solar PV with battery. Then they emailed one and two days later to say they were strug... See more

Company replied

Rated 5 out of 5 stars

Ian Beattie and his knowledgeable team did a thorough, professional job. had a good in depth discussion about install process and time span. panel fitters arrived as planned spent day one fitting pane... See more

Company replied

Rated 5 out of 5 stars

The number of enthusiastic sales staff have been great. Most of them seem to know what they're talking about too, which is a relief. Everyone should get on-board this obvious Gravy Train to Free Ene... See more

Company details

  1. Solar Energy Equipment Supplier

About Solar Guide

Information provided by various external sources

Get Quotes Get FREE no-obligation quotes now!
Accredited, registered engineers.

Solar Guide is the smarter way to find approved solar PV installers in your area.

Contact info

3.5

Average

TrustScore 3.5 out of 5

243 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

they said they would get me three…

they said they would get me three quotes and they delivered

March 3, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi David,

Thank you so much for sharing your review, we're really happy we could help!

Kind regards
The Solar Guide Team

Rated 1 out of 5 stars

Can’t delete my account or data

Can’t delete my account from the website. Would not recommend.

March 6, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi Joel,

Thank you for your feedback.

It’s quick and easy to request for the removal of your details from our database.

Simply send us an email requesting for your enquiry to be closed and all your details to be deleted from our systems. We can do this straight away for you!

Here's our contact form:
https://www.solarguide.co.uk/contact

We hope this helps.

With kind regards,
The Solar Guide Team

Rated 5 out of 5 stars

Great speedy response

Solar Guide was able to answer my email request in less than 24 hours.
Contractors were established within the short space of time and I received calls from the Contractors provided.
Great service.

March 1, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi Stanley,

Thank you for using Solar Guide and for taking the time to share your experience, we're happy we could help.

Kind regards
The Solar Guide Team

Rated 1 out of 5 stars

AVOID AT ALL COSTS - SB Electrical…

This guide recommended SB Electrical (Sean Berry) who provided me with a quote and got me to pay a deposit to book in the work, after 3 weeks of missing appointments that were confirmed the previous night and even the same day Mr Berry has now claimed the company has gone bust and has not repaid the deposit. I also ascertained that the contractor was not in fact MCS certified and was still going through the inspections with Napit which were subsequently failed. Solar Guide is a disgrace for not checking out the contractors they are recommending and I will be following this up via my solicitors

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Very well taken care of by Solar Guide…

Very well taken care of by Solar Guide who explained every to me, they went through the process with me and everything was perfect, very good company.

February 26, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi Robert,

Thank you so much for sharing your review, we're pleased we could be of assistance.

Kind regards
The Solar Guide Team

Rated 2 out of 5 stars

Basically, a waste of my time!

I have been researching storage batteries and, I presume, as a result have been targetted by online advertising. One from Solar Guide said it would find me three quotes, so I completed the online application on 12 Feb. They quickly contacted me by phone requesting lots of details about our area and our solar array. Shortly afterwards they said I would be contacted by a company called First4Solar. That is the only firm that they have found to give a quote. First4Solar did contact me and we spoke over the phone discussing possible battery storage options. They sounded knowledgeable and promised to email me quotes for various options but that was on the 15 February and I have still not had a quote from them.

Basically, both Solar Guide and First4Solar have been a waste of my time. I have now Googled local suppliers of solar batteries and found three quotes for myself. You would probably get a better result doing the same.

February 14, 2023
Unprompted review
Rated 1 out of 5 stars

Beware of spam emails after

Wanted a quote and filled in my details. Now receiving loads of email spam straight after submitting the form.

February 17, 2023
Unprompted review
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Reply from Solar Guide

Hello Mr Hewitt,

Thank you for bringing this to our attention. You have actually uncovered an error in our system that we were not aware of. It is a rare occurrence and we are fixing the issue.

Thank you for your feedback and apologies for any inconvenience this has caused.

Kind regards
The Solar Guide Team

Rated 5 out of 5 stars

Very efficient

Very efficient, they didn't hang about and got straight to job. The gentleman I spoke to was very polite, respectful and professional.

February 20, 2023
Unprompted review
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Reply from Solar Guide

Hi John,

Thank you so much for sharing your review, we're really happy we could help!

Kind regards
The Solar Guide Team

Rated 5 out of 5 stars

They put me in touch with 3 companies

They put me in touch with 3 companies, very helpful

February 7, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi,

Thank you so much for sharing your review, we're pleased we could be of assistance.

Kind regards
The Solar Guide Team

Rated 5 out of 5 stars

Promises Fulfilled and More

Totally pressure-free approach and very polite customer care associates. I saved a significant amount on Solar Panel installation.

February 6, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi,

Thank you so much for sharing your review, we're pleased we could be of assistance.

Kind regards
The Solar Guide Team

Rated 5 out of 5 stars

Three companies responded well to my request

Three companies responded to my request through Solar Guide. All within the specified time. Each company was professional, did what they said they would do and provided quotations against the requirement. This approach took the hard work out of finding a solar panel supplier.

February 3, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi David,

Thank you for taking the time to share your review. We're pleased to hear we could connect you to our approved engineers and that they could offer everything you needed so quickly. Thank you for using Solar Guide.

Kind regards
The Solar Guide Team

Rated 5 out of 5 stars

Solar Guide did exactly what they said…

Solar Guide did exactly what they said they would do, within half a day three companies had contacted me and I had arranged three site surveys.
Previous companies who said they would do this either did not provide any contacts or only a single respondent.

February 2, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi,

Thank you so much for sharing your review. We're pleased to hear we could connect you to our approved engineers and that you found all the information you needed so quickly.

The Solar Guide Team

Rated 1 out of 5 stars

put 3 companys forward 1 booked an…

put 3 companys forward 1 booked an appointment 1 said there panels are to big for my roof over the phone & havnt hurd from the 3rd company

February 2, 2023
Unprompted review
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Reply from Solar Guide

Hi Mark,

We can only apologise for not meeting your expectations on this occasion. We’d like to thank you for your feedback. It will enable us to further improve our service.

Thanks again,
The Solar Guide team

Rated 5 out of 5 stars

Got a call virtually straight after…

Got a call virtually straight after submitting the online form. Very helpful staff, 2 of the companies were in contact within a very short space of time. Still waiting on the 3rd, but overall i would recommend solar guide to anyone.

February 1, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi Keith,

Thank you so much for sharing your review.
We're really pleased we could help you connect with our approved installers, and that you found everything you needed so quickly.

Kind regards
The Solar Guide Team

Rated 1 out of 5 stars

Vision 2030 Ltd

I only had one quote from a Solar Guide recommended company (Vision 2030 Ltd), although I had others that were not registered with Solar Guide.
After comparing the quotes and speaking to some of the companies that quoted for my PV & battery installation, I chose to use Vision 2030.

They told me at the initial visit & survey of my home that ALL works would be completed in 1 day.

I actually took 7 visits over almost 5 months from the date of the initial survey to finally getting my MCS certificate, and there is still a minor issue outstanding that in all probability will never be resolved.

I also had several missed appointments from Vison 2030. they were difficult, to say the least, to contact & deal with and it appears that they use a sub-contractor (Madola Energy) for their electrical PV installation & MCS certification, which is not made clear either by Solar Guide or by Vision 2030.

I would not recommend Vision 2030.

Solar Guide have no jurisdiction or ability to assist in resolving any issues I had with Vision 2030 and therefore, in my view, serve little or no purpose.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Solar Guide very positive

Very helpful and positive experience.

January 20, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi Peter,

Thank you so much for sharing your review, we're pleased we could be of assistance.

Kind regards
The Solar Guide Team

Rated 5 out of 5 stars

Solar Guide Fast and Efficient.

Contacted Solar Guide today and was contacted by three companies who have all arranged and booked in to do a survey, and eventually give me a quote.
Very fast to say the least.
Lets see what the individual Companies come back with.

January 20, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi Reginald,

Thank you for sharing your review. We're really pleased to hear that we could help you find all the information you needed. Hope you found the right engineer for the job.

Kind regards
The Solar Guide Team

Rated 5 out of 5 stars

Very swift response and organisation of…

Very swift response and organisation of quotes for my domestic installation. Waiting for the third one but the first two have already provided an excellent service.

January 17, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi Gary,

Thank you so much for sharing your review. We're really pleased to hear that we could connect you to our approved engineers and you find all the information you needed. Hope you found the right engineer for the job.

Kind regards
The Solar Guide Team

Rated 5 out of 5 stars

Very smooth efficient operation.

Very smooth, efficient operation. I have indeed had three companies get in touch and am pursuing a quotation with each of them.

January 13, 2023
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi Robert,

Thank you so much for sharing your review, we're pleased we could be of assistance.

Kind regards
The Solar Guide Team

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