Solarsquare Reviews 4

My experience with SolarSquare highlights a serious gap between installation execution and post-installation accountability.

My rooftop solar system was upgraded from 5 kW to 7.56 kW through SolarSquare. The system was synchronized on 24-04-2026 and net metering approval was granted on 25-04-2026 (Reg: NT9982610410).

Despite approvals:

* sanctioned load continued to reflect incorrectly,
* net metering was not operational in billing,
* solar export units were not credited,
* and an electricity bill of ₹33,125 was generated.

The matter escalated further when a lineman arrived for electricity disconnection.

At that stage, I repeatedly contacted SolarSquare representative Naveen (9676035803), who assured me the matter would be coordinated with DISCOM and resolved.

However, my documented call logs now show:

* 30+ call attempts made by me across multiple days,
* the overwhelming majority of calls going unanswered,
* and negligible escalation ownership during an active disconnection crisis.

Despite repeated follow-ups, office visits, customer support interactions, INGRAM complaint, and CGRF escalation, meaningful resolution support was absent.

The most concerning aspect of this experience was not the existence of a technical issue. Complex projects can encounter operational problems.

The concern is the complete absence of structured escalation handling, communication continuity, and accountable post-installation support once the project moved into a billing and regulatory coordination stage.

Consumers evaluating rooftop solar providers should carefully assess not only installation capability, but also the organization’s operational maturity in handling post-installation exceptions, DISCOM coordination, and customer crisis management.

All communication records, billing records, call logs, and escalation documentation have been preserved.

I am from Nagpur and had installed a 5KVA solar system from Solar Square around 3 years back. At the time of installation, the overall setup quality was decent, though the project itself was delayed significantly and required constant follow-ups from my side. Still, I ignored it thinking post-installation support would at least be reliable.

Now I am shifting to a new residence and wanted to port my existing solar setup. This entire experience has turned into a complete nightmare.

First, I was shocked to know that I have to pay around ₹5,000 just for dismantling the existing setup, and then another ₹28,000 separately for reinstallation at the new location. Even after agreeing to these charges, the level of customer support has been extremely disappointing.

There is barely any communication from their team. Every single step requires repeated follow-ups. Calls go unanswered, callbacks never happen, and updates are almost non-existent unless I keep chasing them continuously. It genuinely feels like once the installation is completed and payment is received, customer service becomes the customer’s problem.

What made things worse was the customer care experience. I waited for more than 10 minutes just trying to connect to someone from support, only for the call to eventually go nowhere. This has happened multiple times. For a company operating in a premium and growing segment like solar energy, this level of after-sales support is unacceptable.

Solar installation is not a small purchase. People invest lakhs expecting long-term support, responsiveness, and reliability. Unfortunately, my experience during relocation has been exhausting, frustrating, and mentally draining.

Sharing this so that potential buyers are aware not only about the installation process, but more importantly about the after-sales and relocation support experience before making a decision.

DEAR SOLAR TEAM ,
ME LAST 3 DAYS SEE FOLW UP LE RAHA HUN MERE GHAR KA INVATER BAND HAI , ALSO SOLAR AS STOP GANRATING A UNITS , IM FACING ISSHUE , PLZ HELP
PLZ HELP
9021883979/ 7720841555 SAGAR PLZ HELP

Overall company installation and quality is perfect but after 1yr of use i am getting poor customer support and help. as my LA & structure base gets broken many times but i am not getting a permanent solution.
Pls help me..
DAYASHANKAR KANNAUJIA
SSEUP0707