Solawave Inc. Reviews 

I’ve had 2 masks and this by far is the one I would recommend~Great Results!

My Solawave neck and chest device began flickering, and eventually, the lights wouldn’t stay on unless I held the cord in just the right position. Unfortunately, due to a medical emergency in my family, I missed the warranty deadline for repair or replacement. I decided to reach out to customer service anyway to explain my situation.
I was immediately contacted by Jonathan, who was understanding, professional, and thorough. He guided me through verifying my product and submitting the required photos and documentation. Jonathan went above and beyond to help, and thanks to his efforts, Solawave determined to replace my device.
I’m beyond grateful — and thrilled that I can continue using my Solawave product. I own several others, and this experience reassures me that Solawave truly stands behind its products and empowers its team to deliver exceptional customer service.
With sincere appreciation,
Anne L.

I had a product issue and Luke went above and beyond to solve it for me. Thank you Luke and the Solawave team!!!!
I will continue to be a loyal support and let my friends know of the outstanding customer support I received from Luke and the company!!!!!

Excellent proactive customer service that reached out to check that my shipping address was correct before they sent my purchase. Excited to try the mask. I’ve had the wand for a year and love it.

Shipping was great. The mask arrived on time and nicely packaged.

My only problem was charging it. I followed the instructions to a *T. The charger charged but when I plugged in the mask to the charger and pushed the button, nothing. I had a feeling it was a simple fix but I was very frustrated bc it’s a high end, expensive item.

I emailed the company and they responded within minutes and arranged for a representative to call me back.

She was able to trouble shoot the problem—it’s comical bc I did everything right—except all I needed to do was hold the button for 3-5 seconds and *then* the mask lit up. They have a year warranty..hopefully it will help with my skin.

Super excited to start my journey with solawave. After many back and forths with myself over the cost of red light therapy I finally took the leap. Mary was so helpful with my ordering and finding what was best for me. And not to mention she helped me get to know my device and how to use it !! Super happy and can’t wait to see my own results . Thank you Mary for all the help

I first purchased a solar wave in 2022
It lasted for about 20 applications ( uses)
The company eventually sent me a new one ., i was appreciative.
This one worked for only 3-5 times , the charger failed.
Emailed - no answer
again and again over 6 mths
eventually received an answer to at i was out of warranty
(so too bad )
waste of my precious time & money

Thank you for your reply , shane it does not reflect what the true facts were.
Like many of purchasers the complaint of time taken to reply , can , in my case cause the warranty period to expire.
One would wonder if this is deliberate. But still you don’t addrsss the FAULTY products
first the wand
then the charger
people expect to get quality products that last more than a few months of use once per wk.

Excellent experience all around with Solawave. From pre-purchase questions, to insight into my experience midway, then assisting with my return, someone was always there. It is an excellent product, but simply just didn't work out well for my skin.

Amazing product and great customer service - they went above and beyond to resolve the issue . Will definitely purchase again

Terrible return service. I had to send 2 emails just to get ACCESS to the "return portal". Good thing they give you 60 days to return an item because it takes forever. Never buying anything from here again. The email I sent first was to request a return. The second email I had to respond to their AI bot and say why I was making the return. Once I got the link to the return portal I had to send myself a verification link to the return portal to actually login....wth...

Solawave site is very easy to navigate. It has all the product info one needs to make an informed purchase. The skin quiz to help determine one’s needs is most helpful. Shipping is fast with easy tracking. Customer service is responsive, pleasant, and helpful. They truly stand behind their products. I initially used their red light mask to control my rosacea and eczema flares. But after a few weeks noticed my fine lines and wrinkles had diminished. My skin felt more firm and skin tone more even. So I ordered the neck/chest piece and now use both devices as part of my personal self-care routine. I am a true Solawave fan!

I had an issue with the battery pack. The customer service was phenomenal! They answered my email lightning fast and shipped out a replacement with no muss, no fuss. Really, this kind of service and backing of their products makes me even more confident in this company.

Sadly my new Solawave head broke on the third use. I previously registered the wand & contacted customer service. Customer service was efficient and prompt with a replacement. I am highly impressed with this brand especially, sending a new wand. This company cares about their customers as exampled in my case. Highly recommend! The prices may be high but the quality of service I received makes me want to spend money towards Solawave

I had bought back in November the Eye Pro Recovery Mask buy one. Get one free. I had only used it twice as it was bothering my eyes. I called them And left a message. When they return my call they told me to go ahead and send them back and I got a full refund! I don't know of any company that would let me return it after having it for so long and give me a full refund.

I had a question about the Eye Recovery , and had such a great chat with Mary. So informative, that ended up buying another product!!

Excellent service, immediate responses to questions.
3 x using my Solawave and I am loving it!

I recently ordered from Solawave, but unfortunately, FedEx lost my package. I was pleasantly surprised when Mary at Solawave reached out to check if I had received my order. Once I informed them of the situation, they promptly sent me a replacement within two days. Their customer service is phenomenal—responsive, caring, and effective. I truly appreciate their dedication to ensuring a positive experience. It is so rare to find a company that delivers quality products and quality customer service, but look no further. Solawave to the rescue! Highly recommend!

I am so pleased with Solawave. I'm not just talking about my facemask but the entire experience. When I ran into delivery problems with my device, I was in touch with customer service and dealt with an actual human. Then, when I got my device, I used it right way and after nearly 2 months of use, I have to say, I'm quite impressed with the results. "Social media made me do it" and I'm glad I was influenced! Thanks Solawave!!

I'm writing this specifically to praise the customer service of Solawave. I ordered during Xmas and my parcel arrived later than expected, so I had already left for holidays and couldn't gift it to my mum as planned. Besides, the postman left my parcel outside the door and it got stolen. I reached out to Solawave in case they could help with my complaint to the local post. They were responsive throughout and they offered to send a replacement, which was such an amazing gesture. Super pleased with the support, sadly it's not a given these days.

I purchased a red light therapy wand almost a year ago & for the most part it worked well & it seemed to have a positive effect--lines not as deep; more color; even skin texture/tone. Occasionally it would stop working & I'd get it going again, but then it just stopped working completely (only red light, but no vibration). I contacted the company and they are sending me a replacement wand. I am very satisfied with my interaction with the company--they are clearly very reputable & I would definitely recommend them.