Solmar Selec Reviews 

Prisen på deres website lokker kunder til. Når du skal hente bilen kommer der tvungen brændstofgebyr på, og hvis du ikke ønsker deres forsikring, og den tank benzin du har fået med, skal du også betale gebyr for her, selvom du også skal levere retur med fuld tank!! Total rip OFF!!!! Koster hurtigt 1500 kr ekstra for en uge!!!! Lej ALDRIG bil der. Total platfirma. Man har selvrisikodækning på sin rejseforsikring, så lej uden forsikring!
On our recent trip to Spain we discovered one of the most dishonest rental car agencies in the world! Our overall experience was despicable!
We were treated rudely by their staff after we declined to purchase the excess reduction for an extra 113 euros.
The attendant then stated that if we had an accident or any damage happened to the car we would be charged a 130 euro administration fee (despite the fact that their website stated 65 euros - FALSE ADVERTISING).
On our second day someone scratched the car while it was in the carpark. When we returned the vehicle we were charged the 130 euro fee (not the 65 euro fee stated on their website) + a previously undisclosed 24.20 euro fee for the day they lose on the rental and the 150 euros for the damage repair (I can understand the last part).
But the insult to the injury was the dishonesty with which the employee conducted himself. Solmar clearly state on their website that they charge for the fuel up front (32 euros to fill the tank in our car, plus an exorbitant 40 euro refuelling charge!) and you are to return the vehicle empty. If you return the vehicle with fuel in it then supposedly they refund you up to three quarters of the tank. Don't believe a word of it.
The employee said to me that there was no point in doing the refund because he would have to charge me for the refuelling fee AGAIN (40 euros) before he could refund me for the half a tank (16 euros?) and it wouldn't be worth my while. I'm not a man normally given to public displays of anger, but at this point I lost my temper. EXCUSE me, you expect people to pay a 40 euro refueling fee TWICE in order to get a refund for the fuel they paid for! Their website doesn't say anything about that, and on top of that EVEN if it had a full tank of gas in the car we hired it would only be worth 32 euros! He could tell I was angry and he said he would call the head office and ask them if he could authorise a refund, which I found out was his way of just trying to get rid of me. Three emails later chasing this refund up and I haven't had a single email in response!
This company is unreliable, dishonest, unreasonable and even though they look cheap up front they are expensive to deal with! NEVER USE THEM? Say it to all You know .. Bring it on Facebook etc.

We hired a Fiat Doblo from Solmar at Alicante Airport. A company we have used before without problem. They pushed very hard for us to buy insurance but again we refused and they pointed out a notice warning [threatening] it would take 30 minutes to return the car. When we did .return it they very quickly identified a scratch on the underneath of the front bumper and charged me over €200. The Doblo has a high ground clearance and it would have been very difficult to damage it in this way. At the same time, another Brit was returning his car and they inspected the underneath with a mirror, also finding a scratch and charging over €300. Like me, that gentleman was adamant he hadn’t caused the hidden damage but couldn’t prove it. If you are hiring a car in Spain, check it very, very carefully including the underside.
Best to avoid Solmar

Normally a good company and used them many times. Just back from Spain.

Using my UK credit card to pay for carhire they would not allow me to pay in Euros but said it was now company policy to take all payments in the currency of the credit card so it was in GBP.

The markup was around 6% - so I paid 6% more than normal, be aware.

On our recent trip to Spain we discovered one of the most dishonest rental car agencies in the world! Our overall experience was despicable!
We were treated rudely by their staff after we declined to purchase the excess reduction for an extra 113 euros.
The attendant then stated that if we had an accident or any damage happened to the car we would be charged a 130 euro administration fee (despite the fact that their website stated 65 euros - FALSE ADVERTISING).
On our second day someone scratched the car while it was in the carpark. When we returned the vehicle we were charged the 130 euro fee (not the 65 euro fee stated on their website) + a previously undisclosed 24.20 euro fee for the day they lose on the rental and the 150 euros for the damage repair (I can understand the last part).
But the insult to the injury was the dishonesty with which the employee conducted himself. Solmar clearly state on their website that they charge for the fuel up front (32 euros to fill the tank in our car, plus an exorbitant 40 euro refuelling charge!) and you are to return the vehicle empty. If you return the vehicle with fuel in it then supposedly they refund you up to three quarters of the tank. Don't believe a word of it.
The employee said to me that there was no point in doing the refund because he would have to charge me for the refuelling fee AGAIN (40 euros) before he could refund me for the half a tank (16 euros?) and it wouldn't be worth my while. I'm not a man normally given to public displays of anger, but at this point I lost my temper. EXCUSE me, you expect people to pay a 40 euro refueling fee TWICE in order to get a refund for the fuel they paid for! Their website doesn't say anything about that, and on top of that EVEN if it had a full tank of gas in the car we hired it would only be worth 32 euros! He could tell I was angry and he said he would call the head office and ask them if he could authorise a refund, which I found out was his way of just trying to get rid of me. Three emails later chasing this refund up and I haven't had a single email in response!
This company is unreliable, dishonest, unreasonable and even though they look cheap up front they are expensive to deal with! Avoid at all costs...

Booked via autoeurope in Munich which is normally good. Super price for 24 hours. At the airport - find out no address on the voucher from Autoeurope and no pick-up point described. My fault I did not spend time checking this from home. Nobody knows where the company is picking up or who they are. Call then and get a vague description where to wait. Bus is on the way. 50 minutes later the bus finally comes. First out of the bus as no luggage but waiting 15 min. in line to get to the counter. At the counter I am presented to choose BASIC COVERAGE or SUPER COVER RATE for extras. I tell them friendly I am totally covered through my Mastercard. But I have to choose. So BASIC meaning bring car back with empty tank. But as I only need it for a picnic to the woods - I will use maybe 10-15 liter Diesel. They will then minimum charge me 50% of a new tank = 30+ euro. So SUPER COVER meaning bring back tank full - but I then still have to pay 66 euro. This is not mentioned anywhere in papers or terms from Auto Europe. The lady tells me if I do not accept either - I can not rent meaning the family ready to go on picnic can unpack and both then and the friends have been waiting in vain. Never again - a shame for the rental industry and making a bad name for Auto Europe.