Sonetel Reviews 3,801

The issues were resolved quickly and to my satisfaction.

I live in Mexico but my business is in the US. Sonetel has done so much for us, as a business. Any client can call the Sonetel US number, and it will be redirected to me. SMS and voice messages get to my email inbox right away. I could not be happier with its service.

Moreover, when I contacted them when I needed an invoice they sent it the next day. Very very happy with its customer service too!

I really liked the customer service. Even though I felt the approval took long, Jasmeet didn't let me feel so.

Incomplete and missing information led to pay for nothing. Customer care asking for many documents, multiple times even if already provided.

Excellent customer service. The team was quick to respond, professional, and very friendly throughout the entire process. Setting up and managing the service was smooth, and support handled questions efficiently without wasting time. A reliable option for businesses looking for responsive communication support.

Support team did a great job managing a number switch. Appreciate their help and follow ups. Only gave 4 stars instead of 5 because the app needs some attention. But great service from the help team and happy over all.

It is great, I can manage my business lines separated from my personal ones.

responsiveness

It doesn't work. I bought a number and credit for making calls. The system is super buggy, slow, does not connect, locks me out all the time. It's a real headache and lost money.
I wouldn't advise anyone to buy anything from this company.

Very helpful and responds quickly

I genuinely cannot wrap my head around how a company whose entire value proposition is "make and receive calls" will ban your account for… making calls.

I signed up for Sonetel specifically to make outbound calls to the US. That's it. That's the whole reason their platform exists. A handful of calls later, my account was suspended without warning, without explanation, and without any meaningful recourse.

No prior notice. No "hey, here's what went wrong." Just: gone.

This is the equivalent of a taxi company banning you for asking to be driven somewhere. Or a restaurant throwing you out for ordering food. The core function of their service is the exact thing they penalized me for.

I knew about Sonetel Application for the last 4-5 years this time for personal use I registered for myself and I had a seamless experience, I would suggest everybody to try giving this Application a try for sure.

Support works great: fast replies and troubleshooting‑oriented. Have been using the service for several years - no issues yet. Annu helped me a lot lately, thanks.

I did run into a problem with my account due to an unusual use pattern from my side. The account was temporarily suspended, but a short series of email exchanges with Priya Behera, the customer agent I did get in contact with, solved this problem with a short series of emails. I did enjoy this smart and kind support and will be happy to remain a customer in the future.

Exceptional customer service. Responded immediately and gave a solution.

I would like to sincerely thank Annu R
Support Engineer
Sonetel Customer Service for her help with my issue; she handled it quickly and professionally.

I liked the service Mr.Umang - Sonetel Engineer gave me

I had a couple of issues that I thought they were going to slow me down however I was very impressed by how responsive my agent was everything was was solved quick and easy!