Songhurst Caravans Reviews 

54
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We bought a used caravan from them and the whole process was made easy by them. Excellent customer service. When we got it home we found a small problem with the door lock. They came out to East Ke... See more

Rated 5 out of 5 stars

Very few companies behave and are run as well as this one. These days customer appreciation and care are sadly lacking but at Songhurst the customer service experience is beyond superb. Little wonder... See more

Rated 5 out of 5 stars

Being completely new to the world of caravans, always been tent campers, and fearing the unknown, we couldn't have been introduced and treated better than by Tim and the crew at Songhurst Caravans. We... See more

Rated 5 out of 5 stars

Tim and his team have helped us twice over the last three years with a purchase and separate sale. Their customer care is unparalleled. Being novices to the caravan world, Tim and his team were alway... See more

Company details

  1. Shopping & Fashion

Written by the company

New and Used Caravans, Caravan Spares, Caravan Accessory Shop, Camping Shop and Supplies, Spares and Caravan Workshop located in West Malling, Kent. We sell the latest Elddiss and Lunar Caravans. We stock Used Elddis, Lunar Swift, Coachman, Bailey, Ste...


Contact info

4.8

Excellent

TrustScore 5 out of 5

54 reviews

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4.8

All reviews

(54)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Second hand caravan…

Just bought a second hand caravan from Songhurst. Could not be better. All the staff are very friendly and helpful. The trade in price I was offered was excellent and the asking price for the one I wanted was very good. When I came to pick the caravan up Tim spent a long time explaining how everything worked and what was different to my old van. Nothing was too much trouble. I can recommend this company to anyone who wants to change their van or needs work doing on their current one. Thanks Tim and all your staff.

July 16, 2022
Unprompted review
Rated 5 out of 5 stars

We were looking for our first caravan…

We were looking for our first caravan so had no idea what we were doing, but the staff at Songhurst were fabulous answering all our questions and giving us advice on the practicalities of what we would need, making our whole experience lest stressful and more enjoyable. After we took delivery of our caravan they made sure we knew we could ring them with any enquires we had and spent a long time with us going over the instructions on how to work the caravan. We bought our van back to Songhurst for a fault and they were so helpful and kind even when it turned out it was our mistake and nothing wrong with the van. (All the gear and no idea lol). We cannot thank them enough for all their help.

May 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Tim, James and the team were fantastic throughout the purchase of our caravan. A couple of minor issues with the caravan were sorted immediately. Can highly recommend Songhurst.

December 5, 2021
Unprompted review
Rated 5 out of 5 stars

Caravaning Newbies

Being completely new to the world of caravans, always been tent campers, and fearing the unknown, we couldn't have been introduced and treated better than by Tim and the crew at Songhurst Caravans. We found the perfect small van for our needs, just on the off chance, and they helped us through every step, right up to delivery, often going above and beyond. Hats off to these guys and their excellent operation.

July 13, 2021
Unprompted review
Rated 5 out of 5 stars

I’ve have been using Songhurst Caravans…

I’ve have been using Songhurst Caravans for over 10 years both for my own caravan and for a source of spare parts for my business. The shop is well stocked and knowledgeable staff are always on hand to help. If it’s not in stock they’re more than happy to get it in for you.

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

10/10.

Iv been using Songhurst Caravans for the past few years. I have just been guided by Tim through my recent purchase and it couldn’t have been easier considering the COVID-19 rules and regulations. If your looking for a caravan, look no further. A*

February 16, 2021
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING *****

Tim and his team have helped us twice over the last three years with a purchase and separate sale. Their customer care is unparalleled. Being novices to the caravan world, Tim and his team were always available to answer any questions and guide us through the process and aftercare. Nothing was ever too much. We couldn't recommend them enough and are looking forward to buying our next 'van' from them.

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant on all levels!

Brilliant on all levels!
Whatever you need, whether a new caravan to a bottle of gas, the service, knowledge and value at Songhurst Caravans is just great. Efficient and friendly service and sound advice. Highly recommended.

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

A caravan sales company head above the rest

It asks me to share my honest opinion. I will, brilliant, fantastic what a great company of people Songhurst is. They say that it’s the people that make the difference we’ll ive got to give it to The Songhurst staff they exceed all expectations. We own a 2017 Lunar Clubman SR, originally purchased from new from another dealer a long way off (more about them in a separate review because I don’t want to cloud this review with negativity) as we now live fairly locally to Songhurst it made sense to have our annual service carried out by them, on arrival I was asked if we had any problems with the van and having experienced the squealing Al-Co brake drum issue which appears to be a major issue on 2017 vans I mentioned it, they said that although it was the dealers responsibility we purchased the van from they would contact Al-Co on our behalf and see if they carry out the repair work, the van was serviced, a tyre changed for a new one, more on that later re the other dealer, brakes drum and shoes changed all done, the difference in attitude between the two dealers was converse, the dealer we purchased the van from was absolutely appalling, I have written to them over three weeks ago with no response, they agree on the telephone that it is there problem but as yet no reply in writing to my email, in fact when I mentioned the brake drum issue the response on the phone was it’s not a problem drive with it as it is, now I don’t know about you but would anyone really drive with a van on the back knowing that there is an issue with the brakes, DOH!! Thank you Songhurst a great team from the shop to the office and especially the work shop, special thanks to Keith and Tim. We’ve already booked next years service in.

September 2, 2019
Unprompted review

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