Songmics Reviews 

I had a slight problem whereby a pin was missing from the umbrella I'd ordered but my issue was dealt with promptly by Annie who was friendly and courteous at all times. I would not hesitate in purchasing from this Company again and will do so in future thanks to their fantastic Customer Service.

First off I'd like to say the desk I ordered is superb. Much better quality than i was expecting for the price paid. Secondly I had a problem with the courier and Songmics were there to sort the problem ASAP. Superb company with superb quality products and 1st class customer care!
Thank You Bruce from CC

Great company and products with a customer service that is friendly, helpful and solves the issue without fuss.

Both products and services are very good.

Product arrived intact and securely packaged. Easy to follow instructions. Had the hardware neatly packaged and included Allen wrench necessary for assembly. Individual parts were labeled-assembling was easy. The 4 piece rattan patio furniture looks beautiful and the quality is great!!
I will purchase from you again and will recommend you to my friends and family.

Update! I ordered a hammock that I thought included a stand. I tried to cancel but it was shipped anyways. After several attempts the return was approved and I was satisfied. Thank you for fixing the problem! I will order from you again!

Very Quick delivery, a little patience putting together(hubby in hurry), missing a little piece very quick to respond very helpful. I would recommend

It started so well!

Placed an order for garden furniture on the 22 June. I received notification on the 27th to say the furniture had been delivered, I was WFH and hadn’t seen any delivery vehicles so emailed to ask for the proof for of delivery, I was sent a photo which wasn’t my house (not their fault the delivery driver fault) contacted customer services who were initially great! Was offered a full refund on 29 June and told it would be in my bank within 5 working days. I still have no refund. Have contacted again and received no replies, finally raised a PayPal dispute and they have contacted me to say they are issuing a full refund and to wait 1-3 working days. A call to the bank will be being made and a charge back request putting on this payment as I don’t believe I’ll ever see sight of this money again from them!

I had a small issue with the trampoline I recently purchased from Songmics.I contacted them via email on Sunday evening by 9.15 am Monday morning I had contact from their customer service dept offering an immediate solution .There had been a flaw in the trampoline mat .Songmics apologised for the issue and immediately promised to send a replacement mat via express post .Songmics were fast efficient and their customer service is amazing !!!!!! Well done I will certainly use this company again .Lots of other companies should try and emulate Songmics service which puts the customer first !!!!!!

UPDATE: They made good on this complete mess up! Good customer service, but as well, I say, IF YOU WANT SOMETHING DONE RIGHT, DO IT YOURSELF!! Without customers you are nothing! That was a painful screw up, but like I said, they took care of business with me. TY!!!!!
Fourth of July weekend, I ordered a 10x10 free hanging umbrella with solar lights! I received a white desk! I can’t even lift this box! Spent over $100 & my party cancelled (its so hot, no shade in backyard) then they want me to take pics of all views of the box that was delivered zooming in on the sticker, i cant even begin to lift it it! Then they said as soon as I do that they’ll have UPS Come pick up wrong box THEN AND ONLY THEN WILL SEND ME THE UMBRELLA I ORIGINALLY ORDERED! I am pissed! I want a refund & to witness this box with a desk in it to be shoved right up their business! Screw you guys for putting this all on me! And screw you BRAD’s DEALS! You have no idea who your advertising for! Lawyering up!

I purchased the sitting/kneeling as I cannot garden the way most people are able to do. I am 80 years old and have arthritis. I had it for several weeks before opening it as I waited for the weather to warm up. When I used it I realized it did not give me the stability I needed. It was beyond the return time but a wonderful customer rep worked with me and I was able to get a full refund. I will certainly purchase products from SONGMIGS again.

The sports net is a great product of Songmics .. highly recommended.

Had to return an extra desk that didn't fit with the primary one. Love the furniture--inexpensive yet good quality and the greige matches my flooring. I was close to the return window so I emailed customer service. Carrie responded quickly and answered all my questions. I received the return mailing slip and dropped it off at UPS. Super easy and the staff are so kind and professional.

I contacted customer support when I thought I received the wrong item. They were on it totally. They were concerned and very quick to respond. I was wrong and it was the correct piece. I just love it too. The workmanship is excellent.

Good company to deal with. Offered me a discount because my item was held up in shipping. Happy with my experience and their merchandise.

Was overwhelmed with putting together your plastic shoe boxes...sent a message online and was replied to quite rapidly!
Told mee about a video to access and ended up able to put all 12 together in no time😊 I might even get some more!!!

Customer service was knowledgable, fast to reply and polite. Thank you!

Excellent customer service and quality of goods. Delighted. I cannot praise them highly enough and will certainly use Songmics again.

I bought a saucer swing, opened it,and found 2 broken parts. I contacted Songmics customer service dept, gave item number and pictures. They responded within hours, sent new parts and provided me with a tracking number. Parts received and all is good. That's Great Customer Service.

About a year ago, I ordered a desk through Songmics for the nonprofit office I run. It was a great desk! I recently needed another one, so I placed an order for the same desk. Then I found out someone donated a desk to us and needed to cancel the order. I submitted an email Sunday evening and received a response immediately Monday morning resolving my issue. I am so impressed with how your company handled this situation and will order again the next time I can!