Songtradr Reviews 232

Songtradr is complete trash. I Requested several times over more than one month to remove one of my songs from the platforms. I used their online form for withdrawing the track. But no reply from them whatsoever. They did not reply my messages, they did not take down the song. Stay away from Songtradr. They should be called Songscamr.

My band is set to release its third studio album in June. We are doing this in association with a US record label, a UK one, a European one and a Chinese one…

All of these labels have reviewed and approved the masters, and the CDs and vinyl records are currently in production…

HOWEVER, Songtradr has decided that the opening track has “too much silence” at the beginning of it (it doesn’t) and has put the digital release of the record on hold. Against our better judgement, we had our producer do a new edit of the track and resubmitted it for approval… and Songtradr has responded by ignoring us completely! 13 days have passed and we are extremely worried about the status of the release.

In the meantime, Songtradr’s automated systems flagged three singles from the album that we hosted on the band SoundCloud as “potential copyright infringements”, apparently not realising that the have taken the tracks down from our official SoundCloud, thereby throwing our publicist’s plans into disarray… again, the company has yet to issue a response to our support request about this matter, even after three working days

Honestly, this is a terrible company to try to work with and a cannot warn people more strongly against making the same mistake we have done

Songtradr has been administering the song distribution and collection of royalties of my music and depositing the funds into my Songtradr account. I have to utilize Songtradr to withdraw my own funds from my account via a funds withdrawal request. I've requested and was refused payment 4 times. Songtradr refuses to distribute my money to me without explanation and does not reply to direct emails or through their service portal. Songtradr refuses to pay me without explanation.

Been a client for 7 years. Was very satisfied until last year. Now I experience nothing but issues with their distribution, and no communication from them on what is going on. Service is poor. Requests for support go unanswered. Very disappointing...

I have been a customer of Songtradr for 4 years. It started out okay but has taken a terrible turn for the past year. They block some distributions for invalid reasons and then will not respond to my appeal emails. They started charging me for an artist that is not mine and after three emails, they still will not respond to my request to take that artist from my payment plan and remove it. I'm searching for other distributors now as Songtradr's quality of service has become terrible.

I am having unbelievably bad (or should I say, NO! service from Songtradr at the moment! I input my song info as per at least 20 times before and paid for distribution within 3 days. I could not find the song after four days so went into Songtradr and found that they had a message saying incomplete info! I emailed for specific info on this but I was astonished to hear them say they were unable to say what the conflict within their submission program was.
They had taken my money but not distributed it within the 3 days promised! I tried intermittently to sort the submission but to no avail!
Eventually, two months later I went back into Songtradr and wiped my song submission and started it all over again. This time it worked.
However, in the meantime, I had upgraded my recording of my song but had used the old and original version which was still in my Songtradr list of songs.
I spotted this within a day of me correctly distributing it so I contacted Songtradr to ask if they could stop my Distribution so that I could input my latest version of the song! I was told they could not do this until it was properly Distributed first a week or two.
I waited this time then messaged them about withdrawing my song, as per their advice and replacing it with my proper recording, and I have had Absolutely No Return Correspondence from them in months in spite of me contacting them again and again!
Songtradr in my mind are the pits!
Also, although I have a professional membership, I have not seen, nor been offered any Opportunities to Sync my music for payment if successful!
They have no respect for the people who are keeping them in money!
If you are reading this, Songtradr, why not attempt to contact me and sort out this mess you have gotten me into.
I would definitely not recommend Songtradr to anyone!

Very poor company. They charge an annual fee but do nothing for the artists. The licence fees earned are not paid out. It is very difficult to receive payments. The support is very poor. No payment for 4 weeks, no response, but the annual fee was debited. Very, very poor company. I will be leaving them.

Absolutely awful service. My artist profile and all songs were removed from Tidal without any warning. I raised the issue with Songtradr at least 2 weeks ago and they have never replied once.

A member for some time - poor customer service, lengthy reply time. Inform but don't resolve . There clearly is not empathy for artists and musicians - well not in my experience. Once didn't even get an email that there was an issue with a release. Recently, three weeks for reply is not good.

SONGTRADR SUPPORT DOESN'T EXIST ANYMORE, I HAVE 3 WEEKS DEALING WITH A PROBLEM WITH THE RELEASE OF A SONG, I EVEN PAY 25 DOLLARS MORE FOR THE RELEASE, BUT NOBODY ANSWERS AND IT IS REALLY FRUSTATING TO HAVE THE SAME AUTOMATED MESSAGE EVERY 4 DAYS THAT THEY DARE TO REPLY, ALSO EVERYTIME YOU OPEN A TICKET IN SUPPORT THEY CLOSE IT WITHOUT ANY COMMENTS OR HELP FROM THEIR SIDE.

ALL MY ORGANIZATION FOR THE RELEASE IS GONE.

REALLY BAD EXPERIENCE.

I wish I could give 0 stars to this company!
They have terrible customer service. It takes them over a month to respond, and you DO have to send several follow ups. They don't deliver 1% of what they promise! They are by far the WORSE experience I've had.

I carried out some work as a freelancer for a company acting under songtradr's umbrella, after 4 months of polite and not so polite nudges I'm still yet to be paid.

I've been told PO's need to be signed only for them to not exist, passed around from person to person, I've made and remade the same invoice multiple times to jump through their hoops and given extraneous amounts of information to their payment team who just don't care.

TBH I get it, if you don't really care about your work you can treat the job with a justified amount of apathy but as someone who runs a small freelance operation, getting paid for work I've done is pretty important to keep things moving.

I was hoping their accounts team could see the human element enough to bypass the bureaucracy of corporate payment systems but even having 0 hope I am still let down.

I’ve bought their subscription and service doesn’t work at all. 0 of features are ok. Support keeps silence for a week

We were an early band to be represented by Songtradr, and they even waived the fee for us. They told us none of our material would be licensed without our consent, then proceeded to do exactly that. Now their platform has changed so much that it's impossible to see a complete history of how our music has been handled, and on top of that it is remarkably difficult to access our payments. Deeply problematic behavior from a profiteering sham company that doesn't value art or artists at all, to the extent of blatantly lying to them. They also charge exorbitant fees, including transaction fees just to move your money to your own fkn Paypal account.

Also, they bought out Bandcamp and fired tons of people. Wannabe private equity extortionists who probably f_ck to Michael Buble

There is no support in case you have any problems. You can create a post to request it on their support platform, but they just close your post and never answer you.

I got scammed by a Spotify music promo site, Playlistbooker, I didnt do this intentionally, just pure ignorance on my part. I stopped using promo companies, as most are scams anyway. just received an email saying there's more fraudulent streams yet my Spotify analytics pages shows very few streams. they dont even bother to ask me, I was found guilty and deleted I dont know whats going on? my Songtradr page was just taken down. Now you have to pay fifty bucks a year as they force you to go pro, I dont create a big genre, Neo classical music is not top tier stuff, perhaps they just thought I was wasting space on their servers and not generating any money and used this as an excuse to bounce my off their site to make room for more profitable music. I made a few bucks years ago but since then Nothing. seems there are a lot of unhappy Songtradr people here on Trust pilot, guess its time to move on!

Used to actually make money off my songs, I was thrilled!!! Nowadays, I get no responses from the staff, distribution is dismal and the opportunities to send for sync are close to none. Definitely a shame because years ago this was a top notch website.

Hi Songtradr staff, I've been trying to get in touch with you by email but with no response. I need to check a couple of tv show syncs that you have neither reported to us nor paid any licensing monies due. Can you please provide a support email address from which we will receive a reply? Thank you

I have been a member of Songtradr for some time, and unfortunately, the platform has gone from promising to completely unreliable. Previously, they allowed members to pay monthly, but they switched to a yearly-only subscription, claiming that big improvements were on the way. However, those improvements never came.

Songtradr was once known for its sync and monetization opportunities, but now, the sync side is virtually nonexistent. Instead of real placement opportunities, they rely on replacements in playlists, which provide little to no value for independent artists. As for monetization, many of the companies they claim to be connected with don’t seem to generate anything meaningful—very little money ever gets filtered through to artists.

If that weren’t bad enough, their distribution service has gone from bad to worse. They have repeatedly failed to release songs to the correct artist page, which is unacceptable for any distribution service. Even worse, they are incapable of fixing these mistakes in a reasonable timeframe, meaning artists lose crucial time for promotion and miss out on opportunities to pitch to major platforms like Spotify. For those who invest money in PR campaigns and advertising for their releases, these mistakes are financially devastating.

For a platform that now requires an upfront yearly payment, their service is simply not up to standard. If they cannot even handle the basics of music distribution, let alone provide real sync or monetization value, then they are doing artists a disservice.

I would strongly advise independent artists to avoid Songtradr and look for more reliable alternatives. It is unacceptable to demand a yearly fee while providing declining service and virtually no opportunities in return.

There is literally nowhere to sign up for an account to license music. You fill out the contact form and then nothing happens.