HI SONIC DIRECT IS GOOD PLACE FOR ELECTRICAL ITEM ALDO GOOD CUSTOMER SERVICE AND SUPPORT ALWYS LOADS STUFF BEFORE ASWEL ALSO BOTH DRIVERS COME TO DROP OFF MY AMERICAN FRIDGE FREEZER VERY HANDY HELP... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast delivery and great guys, very friendly and helpful not moody how some delivery people can be, turned out our fridge was hardwired so they couldn't remove as requested. One of the guys said he'd l... See more
Amazing customer service as usual, Ramaish was very helpful when I ordered my new ovens ensuring everything was organised and correct sizing for me. Then Haneef brought and fit my ovens for me removi... See more
⭐⭐⭐⭐⭐ Excellent service from Sonic Direct! We were very pleased with the help and customer service we received from Khalil Khan. He was friendly, professional, patient, and very helpful throughou... See more
Company details
Information provided by various external sources
Sonic Direct has grown to become one of the UK's largest independent electrical retailers. The business has achieved numerous accreditations, including Investors in People, and has often won industry awards for its high standards of customer service. Sonic Direct is also a Google Certified Shop with customers frequently rating the Company 5/5.
Sonic Direct .. Electrically Unbeatable !
Written by the company
- Google Certified Shop & Trust Pilot
- In recognition of our high standards of customer service, we are a Google Certified Shop & Rated 4.9/5 Excellent by Trust Pilot. As such, you can be sure that you’ll receive reliable dispatch and excellent customer service.
- Trusted Shops
- We have achieved Trusted Shops accreditation. Trusted Shops offers a comprehensive service for the benefit of the consumer, which encompasses accreditation, trustmark, buyer protection and customer service.
- Euronics Retailer
- As a member of Euronics, we are able to source fast moving, high demand lines and ultimately pass on the benefit of being part of a £500m national buying group.
- Investors in People
- As a recognition of our continuous focus upon developing and reinvesting in our dedicated staff, we have achieved the Investors in People standard - the leading management benchmark.
Contact info
Ingleby Road, BD8 9AN, Bradford, United Kingdom
- 01274 575000
- reviews@sonicdirect.co.uk
- www.sonicdirect.co.uk
4.9
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Fast delivery and very helpful and…
Fast delivery and very helpful and communication excellent
September 1, 2026
Excellent service from every member of…
Excellent service from every member of the team I spoke to.
August 28, 2026
Loads of choice…they asked what size I…
Loads of choice…they asked what size I needed and showed me what they had. I picked one and they wrapped it up and I took it away with me. The pricing was very reasonable. I am absolutely made up with my purchase. Will be back again for sure.
September 1, 2026
The delivery guys Kurt and kasam were…
The delivery guys Kurt and kasam were professional in delivering the fridge freezer order number 895962 and very polite so again thank you for a great service
August 19, 2026
Unprompted review
The price was fantastic
The whole process was made easy, I phoned my order in and Spoke to Shaf who was extremely helpful arranged a delivery quickly, I have just received my American fridge freezer, the delivery guys were very friendly, careful and quick and I appreciate the extra effort they put in.
August 30, 2026
They delivered on time
August 25, 2026
Great price
Great price, great service. Deliverymen unpacked, took away & brought up steps straight in2 situ in my flat. Very polite too
August 26, 2026
We always have a great experiance at…
We always have a great experiance at Sonic. Always someone ready to help and we got the delivery next day
August 31, 2026
The guys in this shop know their stuff
The guys in this shop know their stuff! They don't resort to reading the sales blurb you have just read to understand what the tech does. Sonic is my first point of call when shopping for tech or appliances. Great value and service.
August 29, 2026
Competitive Prices
August 24, 2026
Arrived as per agreed time
Arrived as per agreed time, call with ETA, came in, tested fittings and boom, job done. Could not be happier with the 2 guys who came Hammad and Sabeel.
August 31, 2026
Helpful
Helpful, able to actually talk to someone on a phone and next day delivery. Happy!
August 29, 2026
Super Sonic.
This firm is really good from ordering to delivery. The man who took our order very helpful and understanding ,and two lads that delivered were brilliant .will defo use again.
August 29, 2026
Excellent customer service provided by everyone I dealt with
Excellent customer service in the showroom. Advice and information provided, with no pressure selling tactics, which made me feel I purchased the most appropriate products for my requirements. On the day of delivery I found the two gentlemen very polite and helpful. I would not hesitate to recommend Sonic Direct to family/friends
August 29, 2026
Good selection of smart tv's
Good selection of smart tv's. No pressure in sales. Good price range.
August 30, 2026
Service great
August 25, 2026
Great service and advice given by a…
Great service and advice given by a lovely staff member called Kanta . She was so helpful.
August 25, 2026
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