Sound is amazing, work on syncing multiple devices via sonos app. All is perfect. Provide apple podcasts integration in alexa and sonos app. Beam 2 doesn’t give atmos feel on Netflix, hotstar, applr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the sound quality of the sound bar. It is a high quality product. The only reason that this review isn’t 5 stars is because I feel it should have its own remote control. Something of this quali... See more
Company replied
I've had the Sonos Arc for a few weeks now, and it's hands-down the best home theatre investment I've ever made. The sound quality is phenomenal. Dialogue is crystal clear thanks to the center "treble... See more
Company replied
Excellent product. Works as advertised. Very pleased with my first Sonos. I do own devices that include Apple, JBL, Audioengine, Bang & Olufsen, DALI, Soundmatters, Marshall, Austrian Audio, etc. runn... See more
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Company details
Written by the company
Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
Contact info
https://support.sonos.com/en-us/contact, United States
- 0800 - 555 1234
- support@sonos.com
- www.sonos.com
3.8
Great
8K reviews
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Need a southern rock station
Need a southern rock station. Otherwise I can’t say enough about this wonderful system. The whole convenience of it is a treasure. The sound..pure. Good buy.
May 14, 2026
Reply from Sonos Inc.
Thank you for your feedback! Sonos Radio rotates on a regular basis so its entirely possible you will find what you are looking for soon!
Reply from Sonos Inc.
Thank you for your positive feedback!
Reply from Sonos Inc.
We are happy to hear that you are enjoying your Sonos soundbar. Thank you for your feedback!
I genuinely cannot believe a premium…
I genuinely cannot believe a premium speaker system this expensive can be this frustrating to set up.
I changed my Wi-Fi network and my entire Sonos system basically became unusable. The app constantly asks to press buttons that do nothing, speakers disappear, reconnecting is a nightmare, and troubleshooting takes forever. I spent more time fighting the app than actually listening to music.
For products that cost this much, the user experience should be simple and reliable. Instead, it feels like beta software forced onto paying customers.
The sound quality is good, but honestly the software experience completely ruins it. I would never recommend Sonos to anyone after this experience.
May 15, 2026
Unprompted review
Reply from Sonos Inc.
We truly regret that you've had such a frustrating experience with your system.
The issues you have described are not the norm and we would be delighted to assist you in getting up and running again.
A WiFi router change sometimes requires your speakers to be factory reset and the Sonos technical support team can help you do that if you can contact them via:
https://support.sonos.com/en-gb/contact
Thank you for your feedback.
Good service and a good product!
May 12, 2026
Reply from Sonos Inc.
We appreciate your positive feedback. We are glad you are happy with our service and product.
Reply from Sonos Inc.
We're delighted you appreciate our products. Thank you for your kind words!
Great products but poor customer…
Great products but poor customer service
Needed to return some Sonos items purchased in the UK from their website. All UK returns are sent to Poland which has import implications, had to have several conversations with them to send me the return paperwork and a several more once i'd taken the return to the UPS collection point
May 13, 2026
Unprompted review
Reply from Sonos Inc.
Thank you for your feedback. We are always seeking to improve our returns service to hopefully avoid this complexity in the future.
Great product
Great product, excellent comfort. The sound quality and the ANC is pretty good, too.
Overall loving the product soo far!
May 9, 2026
Reply from Sonos Inc.
We're so glad you're enjoying the comfort and sound of the Sonos Ace! Thank you for your feedback.
Reply from Sonos Inc.
We are pleased to hear you are enjoying your speaker! Thank you for your feedback.
Easy ordering
Easy ordering, quick delivery. Good price. Great sound quality - sound bar improved my TV sound greatly.
May 12, 2026
Reply from Sonos Inc.
We are happy to hear that your Sonos shopping experience went so well and we wish you many happy hours of listening going forward.
Thank you for your feedback!
Installation was a breeze and the Sonos…
Installation was a breeze and the Sonos app is really easy to use. The speakers sound amazing and would highly recommend!
May 12, 2026
Reply from Sonos Inc.
We're so glad to hear you found the installation easy and the app simple to use. We appreciate you sharing your positive experience!
I appreciate that it was essentially a…
I appreciate that it was essentially a plug-in play system. The Sonos app was extremely helpful and absolutely necessary. It is a wonderful experience in listening.
May 12, 2026
Reply from Sonos Inc.
We're so glad you found the system easy to use and that our app enhanced your listening experience. Thank you for your wonderful feedback!
The one I just recently bought I have… not set it up yet
The one I just recently bought I have not set up yet, but I have an older version love it
May 12, 2026
Reply from Sonos Inc.
Thank you for the review! We hope you enjoy your new speaker as much as your existing one! Happy listening!
For older people without computer…
For older people without computer skills it's very hard to get it up and running didn't understand the instructions took a lot of guess work but I'm very happy now that I got it up and running
May 14, 2026
Reply from Sonos Inc.
We appreciate your feedback and are glad you successfully set it up. Accessibility is major focus of our app development so in time you will hopefully find your Sonos app is easier and clearer to use than ever before.
hi team
hi team! my review about the device that i have recently purchased is awsome, so about the company, you need to be more agresive in the market, the brand must to be relaunched.... it is weird that a common user as me had never heard about you if your products are oustanding and maybe better than other good brands as Bose, JBL, Sony.... I am am electronics engineer and i see all de detailed work enclosed in a tiny speaker as the Roam 2.... please Go ahead!!
May 14, 2026
Reply from Sonos Inc.
Thank you for your feedback!
Love the sound from the speaker and inter reaction capacities.
Love the sound from the speaker and the inter reaction capabilities. Absolute perfect for what we like to use it for. Our personal music enjoyment.
May 13, 2026
Reply from Sonos Inc.
We're so glad to hear you are enjoying the speaker's sound and interaction features! It's wonderful that it perfectly suits your personal music enjoyment needs.
Reply from Sonos Inc.
We're happy that the setup was easy, and you find the sound quality great! Thanks for your feedback.
Reply from Sonos Inc.
We're happy you find the speakers fantastic, the sound great, and that they are easy to use. Thank you for your feedback.
A great experience all around
The entire purchasing experience was excellent. Received the sound bar with everything I needed and thoughtful environmentally friendly packaging. And most importantly, the refurbished product works great. What a terrific price! Sound is terrific.
May 13, 2026
Reply from Sonos Inc.
We appreciate you sharing your wonderful purchasing experience! We are happy to hear that you are enjoying the sound bar and its terrific sound. Thanks for the positive feedback!
Very happy with Sonas My husband has…
Very happy with Sonas My husband has been poorly and mostly in bed being able to ask Alexa to play his favourite jazz artists has been great.
He regularly praised the sound quality.
May 10, 2026
Reply from Sonos Inc.
We're so happy to hear that your husband is enjoying his favorite music through Alexa and that the sound quality is meeting his expectations during this time. Thank you for sharing.
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