soreen.com Reviews 20

I always use to buy soreen malt loaf , but now it’s horrible it’s dry and less fruit I no longer buy it my dad had it for years when I was young and loved it so I’m looking at other supermarkets to see if they have similar

Bought a sliced loaf which was in date by a few days. I opened it the day before the BBE and found mould which looked like it had been growing for at least several days if not longer. It knocked me sick at the sight of it. I contacted Soreen, who asked if I'fd be happy to send it back to them in the form. Received no response. 5 days later I contacted about the original form as I had kept the mouldy loaf as proof. I was emailed in an abrupt style saying the response was sent by letter and it was royal mail's fault the letter hadn't arrived. I've still not had the letter. Awful service! The least they could do is provide the means for a replacement with an apology.

What a joke - we buy their products and whilst close to the end of the "best before" but not after - all of their loaves are mouldy directly after purchase. We contacted them after this disgusting find and they posted us a voucher that doesn't even cover the cost of our purchase.

The pack says "new recipe" , it is disgusting, dry and tasteless. I would love to know why they are allowed to call it "ORIGINAL " ! Soreen , could you please share with us the original ingredients?

Absolutely disgusting. Soreen loaf was tasteless, was like cutting and eating rubber - I just binned it.

Absolutely awful new packaging. The Soreen Loaf is perfect as before but the new packaging is a nightmare - hard plastic which is difficult to reseal and easily splits which then makes resealing totally impossible,

Mouldy lift bar in child’s lunch box!
Cannot believe the lift bar was covered in blue / green mould!! Absolutely disappointed in Soreen.
I have attempted to contact them via their contact form online and it keeps redirecting and not submitted! After several attempts I’ve given up. Even their website seems to be outdated and unusable!

Reminiscing of younger days, my wife decided to tickle our taste buds by buying a variety of Soreen Lift Bars.
All tasted of uncooked flour with synthetic chemical flavourings, reminiscent of raw cake mix!
With pride the company's sales patter implies the experience as a delicious squidgee tasty treat.
Think again before buying these!

Be very aware of putting these in your children's lunchbox as I have repeatedly found them to be full of mould and soreen just ignores all communication pertaining to this.
Wish I could attach a photo

bought a part backed malt loaf really soft in middle uneatable, filled in a form on there web site was asked if i would send it back i said yes. nothing wrote to the CEO nothing, was NOT looking for anything back except to report the under cooked item .sent a bog standard CUSTOMER SERVICE LETTER UNSIGHNED with a voucher for a replacement product nothing about returning it as they said they would send me a return envelope sent another email to Samworth brothers but nothing

I bought a loaf of Soreen, well inside its sell by date and decided to have a slice, opened it and to my disappointment it was covered in mould. We haven’t been having a heatwave here in Cumbria but even if we had I would expect it to be edible if inside the date.
Left a message and the offending photos of the mouldy loaf and guess what? No reply……nothing. So what does that say to you when they have a dedicated contact us page that they don’t reply to. Why should customers be out of pocket for a rancid item.

BOUGHT A SLICED SOREEN LOAF in date , at sainsburys
unwrapped and immedietly noticed how hard it was and this just virtually went on into the centre .We threw the ends as they were a struggle to chew.
Wont be ever purchasing again.
This product has been changed for the worst.

Hi guys I'm a big soreen fan have been for years when they brought the soreen sliced loaf out it was a game changer for me it said on the packet to put them in the toaster witch I had not tried before as soon as the toaster popped I instantly was so exited that I put my hand in the toaster and was electrocuted and blown to the other side of the kitchen I'm sticking to the original malt loaf now just slice it yourself and add some butter be safe guys

As with other reviewers recall this being moist and fruity.
Mine was dry and difficult to chew and swallow even with butter on.
? Saved money by reducing the fat content ??
Binned it and yet another taste from the past lost

I bought 2 malt loaves, both of which tasted horribly of some sort of chemical soap. One more so than the other. I made a complaint. I made another complaint re not even having had an acknowledgement of the first, let alone a reply. Still no-one replied. So not only is there a health and safety issue, but the company doesn't have either the courtesy or the integrity to even respond re the issue!

I had an issue with a Soreen product and filled in a complaint form on their website and I was sent a voucher to replace the item within a week. However, I felt my particular issue needed more scrutiny and so I decided to email the company. It did take a little while to get through to the correct department but once I did customer services were spectacular. They showed concern and compensated me well with Soreen products. In fact they were more generous than they needed to be. I love their products and the company clearly showed they care about their customers. Well done Soreen!

I remember this product from my childhood. I saw this whilst online shopping and thought I would treat myself to a nostalgic taste. What a disappointment. I believe the outer packaging was tastier and more digestible. They have even rebranded the marketing to make a point of the chewiness. It was always a fruity, moist bake not a single fruit mouth of gloop. To those of us who are a certain age I beg you not to relive your childhood with this impersonator.

Very disappointing and slightly tummy gurgling!

Needed fillings after eating and terrible tummy ache

Bought 3 loaves.
My son cut a slice, ate it and 2 hours later he was sick.
We x
Checked the loaf and it was raw in the middle.we checked the other 2 and they were also raw. They all shared the same batch number.
I contacted customer service and no reply to my email. I tried again and got no reply then out of the blue I received a gift voucher for £1.50. I had paid this for 1 loaf but i bought 3.
However they had posted the voucher without a stamp so I had to pay £2.50 to royal mail to see who the unpaid letter was from.
I was furious.i rang customer service. I was asked to post copies I'd everything such as the letter and the envelope.
I heard nothing_ I chased it up twice and this morning received a postal order for £2.50
Who sends a postal order???
I now have to trail to the post office and after all this no mention of their product making my son sick and a measly refund for my postage.
What a waste of time and we won't be buying their revolting products ever again.if I could give less than 1 star I would

Bought a Soreen Malt Loaf. Usually very enjoyable but this was not & soggy inside , dark brown and very sticky. Tasted horrible - inedible - probably uncooked.

Phoned their customer care - no answer. Finally [out of office hrs] got an answer machine & left a message to contact me - they didn't. Went on their web site and filled in a customer comment form - no response. Filled in a second one a week later - no response.

What's the point of advertising on their products about how to report a problem if they don't deal with. Looks like their customer department has been closed. What an awful state of affairs for a large well known national company!