I would purchase from this seller again. Excellent Prices. Free/Low delivery costs. The reason for the 3 stars is the delivery time on the advert says 2-6 days. More like 13 (9 working days) days whi... See more
Company replied
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See what reviewers are saying
I checked the price of the CITIZEN AQALAND i was looking for, price was good, so I made the order. Upon transfer of payment, I was contacted by the Sorelle Ronco Store with confirmation of same +... See more
Company replied
My experience of Sorelle Ronco is very positive. Even if they didn’t have in stock the product I have ordered on their site, they could deliver it in a matter of days, so a very quick delivery, wi... See more
Company replied
Mille Grazie! Everything was totally Fine. The watch that i buyed, was in Germany not available. Two German dealer were not able to sale the Longines Hydroconquest Blue in 39mm. The delivery o... See more
Company replied
Company details
Information provided by various external sources
Vendita online orologi Rolex, orologi Omega, orologi Cartier, orologi Tag Heuer, orologi IWC, orologi Panerai, orologi Sector, orologi Eberhard. Vendita gioielli on line di Breil, Le Bebe, Alviero Martini, Cesare Paciotti, Lenval fedi. Online store for Tag Heuer watches, Rolex watches, IWC watches, Cartier watches, Officine Panerai watches. Shop online for all italian jewellery.
Contact info
Cavazzale di Monticello Conte Otto, 36010, Vicenza, Italy
- info@sorelleronco.it
- www.sorelleronco.it
4.7
Excellent
439 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast with UPS from Italy to…
Fast with UPS from Italy to Germany.Tudor watch very nice.Thank you für your Service.Will buy again.
April 29, 2021
Unprompted review
Reply from Sorelle Ronco Store
Grazie infinite,
siamo felici di aver reso speciale l'acquisto del suo Tudor. E' la nostra missione soddisfare ogni cliente con la massima cura e professionalità.
Le indichiamo con piacere il numero aziendale di Sorelle Ronco +39 0444595779 (che suggeriamo di memorizzare)
riservato ai nostri clienti per un contatto diretto tramite Whatsapp.
Nel frattempo le consigliamo di visionare la sezione GIOIELLI in occasione del seguente link:
https://www.sorelleronco.it/gioielli.php
My experience of Sorelle Ronco is very…
My experience of Sorelle Ronco is very positive.
Even if they didn’t have in stock the product I have ordered on their site, they could deliver it in a matter of days, so a very quick delivery, with a beautiful gift-packaging, of a good quality product.
Good customer service, with quick reply to my emails,I can definitely see myself buying again from them.
December 7, 2020
Unprompted review
Reply from Sorelle Ronco Store
Gentile signora Ioana,
grazie per averci scelti e per la sua gradita recensione. Per noi è stato un onore averla avuta come nostro cliente e in futuro saremmo lieti di servirla nuovamente.
La invitiamo a memorizzare il nostro numero di telefono aziendale +39 0444595779 con cui potrà contattarci in futuro direttamente via Whatsapp.
Good support and shipping came fast
November 5, 2020
Unprompted review
Reply from Sorelle Ronco Store
Gentile Sig.ra Mo,
grazie per averci scelti e per la sua gradita recensione. Per noi è stato un onore averla avuta come nostro cliente e in futuro saremmo lieti di servirla nuovamente.
La invitiamo a memorizzare il nostro numero di telefono aziendale +39 0444595779 con cui potrà contattarci in futuro direttamente via Whatsapp.
Reply from Sorelle Ronco Store
Gentile Sig. Anderson,
grazie per le sue parole e per l'acquisto del suo orologio.
Siamo lieti che la passione e la cura che mettiamo nel nostro lavoro l'abbiano accompagnata positivamente nella sua scelta.
La invitiamo a memorizzare il nostro numero di telefono aziendale +39 379 2880053 con cui potrà contattarci in futuro direttamente via Whatsapp.
Infine le segnaliamo la sezione di GIOIELLI in occasione al seguente link:
https://www.sorelleronco.it/gioielli.php
Very fast delivery, top Service
Very fast delivery, kindly contact, very good seller!
Thanks a lot and greetings from Germany
January 13, 2020
Unprompted review
Reply from Sorelle Ronco Store
Grazie infinite,
siamo felici di aver reso speciale il suo acquisto. E' la nostra missione soddisfare ogni cliente con la massima cura e professionalità.
Le indichiamo con piacere il numero aziendale di Sorelle Ronco ++39 379 2880053 (che suggeriamo di memorizzare)
riservato ai nostri clienti per un contatto diretto tramite Whatsapp.
Nel frattempo le consigliamo di visionare la sezione GIOIELLI in occasione del seguente link:
https://www.sorelleronco.it/gioielli.php
I checked the price of the CITIZEN…
I checked the price of the CITIZEN AQALAND i was looking for, price was good, so I made the order. Upon transfer of payment, I was contacted by the Sorelle Ronco Store with confirmation of same + notified that the watch was to be shipped same day from Italy to Norway.
Lo and behold!: The following day the secure parcel was delivered at my door!!!
The watch was exactly as described (incl. a brand new divers strap, even though I replaced the original strap with the fitting 24mm Shark Mesh Strap from StrapsCo.).
I could not be more satisfied with the service i experienced by Sorelle Ronco - Venditore altamente raccomandato! :-)
November 30, 2019
Unprompted review
Reply from Sorelle Ronco Store
Gentile Sig. Kamov,
grazie per le sue parole e per l'acquisto del Citizen.
Siamo lieti che la passione e la cura che mettiamo nel nostro lavoro l'abbiano accompagnata positivamente nella sua scelta.
La invitiamo a memorizzare il nostro numero di telefono aziendale +39 0444595779 con cui potrà contattarci in futuro direttamente via Whatsapp.
Infine le segnaliamo la sezione di GIOIELLI in occasione al seguente link:
https://www.sorelleronco.it/gioielli.php
Dont buy from them
Dont buy from them, the worst seller ever. They say 5 days to deliver, but 15 days is more correkt, Then they have the watch, then they dont, then they have allready send the watch and then they will send soon. Never again an Italien compagny
November 19, 2019
Unprompted review
Reply from Sorelle Ronco Store
We are sorry some inconvenience has occurred.
We have many sales channels and sometimes we receive multiple orders at the same time, which can lead to a temporary lack of the ordered item.
Every day we work to make our sales system more reliable and secure.
Mille Grazie!
Mille Grazie!
Everything was totally Fine. The watch that i buyed, was in Germany not available.
Two German dealer were not able to sale the Longines Hydroconquest Blue in 39mm.
The delivery of the watch was in between 3 working days!!
From italy to germany!!
Totally Great.
Tanks a lot.
Mille Grazie.
Frank
August 5, 2019
Unprompted review
Reply from Sorelle Ronco Store
Grazie infinite,
siamo felici di aver reso speciale l'acquisto del suo Longines. E' la nostra missione soddisfare ogni cliente con la massima cura e professionalità.
Le indichiamo con piacere il numero aziendale di Sorelle Ronco ++39 379 2880053 (che suggeriamo di memorizzare)
riservato ai nostri clienti per un contatto diretto tramite Whatsapp.
Nel frattempo le consigliamo di visionare la sezione GIOIELLI in occasione del seguente link:
https://www.sorelleronco.it/gioielli.php
Very bad online experience from Sorelle Ronco and Chrono24
This has been the worst online experience l have ever suffered when purchasing any item from any trader and l buy a lot, firstly Sorello Ronco via Chrono24 advertise they had my watch in stock and ready to ship in 3-5 day ... RUBBISH then after an entire month they told me they would have my watch ready to ship last week ... RUBBISH and now they won't answer my emails to explain what has gone wrong, l must also apportion blame to Chono24 for letting these companies they approve to advertise something they do not hold in stock to sell ..... Give wide berth.
July 9, 2019
Unprompted review
Reply from Sorelle Ronco Store
Dear Customer,
We regret that you did not understand the ordering of your order.
The watch you requested was ordered when you placed the order with Chrono24. Usually for the Muhle Glashutte model the order processing times are a few days.
Unfortunately for the watch you ordered there was a delay and we informed you of this.
Furthermore, you have canceled your order the very day the watch arrived at our warehouse. We contacted her and she didn't want the watch anymore.
For our part we could not do more than this, some production delays can happen, the important thing is to advise. We gave her all the information and she was free to cancel the order even without waiting.
We are very sorry for you, but we have many customers who appreciate our work as sellers of professional and quality watches with affordable prices.
We remain at your disposal if you still want the watch.
Christian
Sales Manager www.sorelleronco.it
NEVER AGAIN!!
Ordered a watch in October as wanted it for a Christmas present, no communications as to when I will receive it, it's now January 9th and still no watch or money back!!. Chronos24 is acting as an intermediary but they are just as bad as still nothing happens. It’s over a month now and all I want is my money back and to NEVER have ANYTHING to do with these 2 companies EVER AGAIN!. How could anyone even say "it’s been a good experience"
? I have had to notify my bank i'm a victim of fraud to get my money back.
DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THESE WIDEBOY CHANCERS!!!!
January 9, 2019
Unprompted review
Reply from Sorelle Ronco Store
We are very sorry that you have encountered a moment of unavailability of the product you ordered.
It wasn't our fault of Chrono24.
As for the communion with her, you are right, there was a lack in your specific case, unfortunately during the Christmas period we receive so many requests and it may be that something escapes us.
We learn from this opportunity and improve for the future.
Sincerely.
Nothing good comes out from this store
Nothing good comes out from this store. I have not even got my watch nor reply after paying ifor it. Chronos24 is acting as an intermediary but still nothing happens. It’s almost a month now and no reply whatsoever. How could anyone even said it’s a good experience? Now i have to escalate to a proper authority to get my money back. Stay out of this merchant and pay more to save yourself from these trouble... certainly but from a proper shop!
November 14, 2018
Unprompted review
Reply from Sorelle Ronco Store
We are sorry if you encountered a disservice.
Such a bad review we hope was written only on impulse.
Please try again to test us ...
You will be amazed at the quality of the service we are using now.
I have just bought a watch from sorelle…
I have just bought a watch from sorelle ronco
Every thing whent really smoothly the watch is great would recommend them highly
October 11, 2018
Unprompted review
Reply from Sorelle Ronco Store
Hi Marc thank you for your review.
I bought a watch due to be dated of…
I bought a watch due to be dated of 2016, but when I received it (in time and good shape) the certificate was in fact dated of 2014. The seller merely apologized for the mistake, and refused any compensation, despite my protesting. I would have expected something for a watch bought 4000€...
No other comment : avoid these people
September 20, 2018
Unprompted review
Reply from Sorelle Ronco Store
Dear,
There certainly was a mistake from our behalf, yet there is an insurance and warranty applied securing the whole value of the item.
Kind regards,
Sorelle Ronco|Customer Service Staff
Recommended
I would purchase from this seller again. Excellent Prices. Free/Low delivery costs. The reason for the 3 stars is the delivery time on the advert says 2-6 days. More like 13 (9 working days) days which you only find out after purchase (1-2 weeks). Which I don't mind would still have purchased but please be upfront. Packaging Excellent. Perhaps more pictures. No communication after the initial purchase until day before delivery informing of dispatch.
N.B. I posted a review on Chrono24 where I stated the delivery time, INCORRECTLY, as 13 weeks.
September 24, 2018
Unprompted review
Reply from Sorelle Ronco Store
Gentile Sig. Vetters,
grazie per averci scelti e per la sua gradita recensione. Per noi è stato un onore averla avuta come nostro cliente e in futuro saremmo lieti di servirla nuovamente, in tempi più rapidi.
La invitiamo a memorizzare il nostro numero di telefono aziendale +39 379 2880053 con cui potrà contattarci in futuro direttamente via Whatsapp.
Infine le suggeriamo di visionare la sezione GIOIELLI in occasione al seguente link:
https://www.sorelleronco.it/gioielli.php
Got my watch with competitive price and…
Got my watch with competitive price and fast shipping. (Only room for improvement is the responce time to emails). Highly recommended shop!
September 14, 2018
Unprompted review
Reply from Sorelle Ronco Store
Gentile cliente,
grazie per le sue parole e per l'acquisto del suo orologio.
Siamo lieti che la passione e la cura che mettiamo nel nostro lavoro l'abbiano accompagnata positivamente nella sua scelta.
La invitiamo a memorizzare il nostro numero di telefono aziendale +39 379 2880053 con cui potrà contattarci in futuro direttamente via Whatsapp.
Infine le segnaliamo la sezione di GIOIELLI in occasione al seguente link:
https://www.sorelleronco.it/gioielli.php
Poor Communication from Sorelle Ronco
Placed order on 6/7/18 ( thru Chrono24) where Sorelle Ronco advertised the watch. Received confirmation from Sorelle Ronco. Order delivery was scheduled for 2 to 6 days. I e-mailed after delivery date had passed, no answer from seller, so had to ask Chrono24 to find out what the delay was. Sorelle Ronco finally informed me on the 18/7/18 the watch was waiting to be restocked. Watch arrived 31/7/18. If an item is out of stock have the decency to let the buyer know to allow them the choice to carry on with the order or cancel.
August 2, 2018
Unprompted review
Reply from Sorelle Ronco Store
Dear,
Having multichannel sales platforms there might be contestual acquisititons of the same item, lacking the time to update the stock info. We are sorry for the inconvenient.
Kind regards,
Sorelle Ronco|Customer Service Staff
Ignorant, non-trustworthy, brazen store
Unfortunately I deeply disagree with the ratings that this store has received. My experience with Sorelle Ronco has been horrible and I would warn everyone against any transaction with them. My story is too long and complicated to be explained here in full, but I share quick impressions so you get the idea:
- The store can only be reached via mail and you can consider yourself lucky if you receive an answer before 2 days have passed!
- I ordered a watch with a certain feature and was shipped a watch without (!) this feature. My complaint was first ignored and after involving an intermediary, I was offered the option the buy the feature again (!), i.e. pay for the item a second time! A big hoax!!
- After the retailer’s relenting, I was asked to send pictures of the watch in various angles for no understandable reason and to ship back the wrong feature in order for them to send me originally ordered one.
- I fulfilled the above request in immediate time but I still do NOT have the watch that I ordered and it looks like that I won’t be able to wear it before 4 months (instead of the described 2-3 weeks) after ordering have passed.
Absolut disgrace and disappointment to transact with this store. I can only hope that my case will end up positively....
UPDATE, 1 month after the above review:
I finally received the other clasp but what I experienced now is simply UNBELIEVABLE!
I went to the jeweler to get the clasp assembled to the strap only to find out that the strap needs to be exchanged, too!! The one I currently have is a strap for a pin buckle (the old clasp)….
*** Let's see about the response time now and when I can finally wear my watch that I ordered 3 months ago.... ***
July 27, 2018
Unprompted review
Reply from Sorelle Ronco Store
Hi Mr. Tim Ickenroth,
I am very saddened by his words written on TRUSTPILOT (See here), because our company SORELLE RONCO exists since 1977 and we have always taken care of all our customers even in cases of misunderstanding.
Let's see what happened:
You saw one of our announcements in Chrono24 related to a Breitling watch sold with the pin buckle, but with the possibility of having it with the folding clasp.
Unintentionally, we did not specify that the deployant closure was an option.
To solve your problem, we have agreed (through Chrono24) to provide you with the deployant closure without charge in order to correct our mistake.
We respond to his considerations:
- The store can only be received via email and you can consider yourself lucky if you receive an answer before 2 days have passed!
>>> SORELLE RONCO has its ecommerce with telephone customer service, if you make a purchase through Chrono24, you must accept the mode set on Chrono24. In our case only VIA EMAIL.
- I ordered to watch without this feature. I was offered the option to buy the feature again (!), I.e. pay for the item a second time! A big hoax !!
>>> CHRONO24 did not explain the situation well, because the announcement was wrong (photo with a barb, text indicating the deployant closure). No hoax! Only an error in the insertion of the clock.
- After the retailer's relenting, I was asked to send pictures of the watch.
>>> The pictures of the watch were used to order the correct folding clasp for the strap in its possession, as the Breitling has many types of straps with different sizes.
- I have not yet been able to wear it before 4 months (instead of the described 2-3 weeks) after ordering have passed.
>>> The transaction took place in July and the correct closing was ordered at Breitling at the end of July, so it is necessary
wait for the technical times of Breitling (August excluded) that make us have the right accessory, which will then be sent to us free of charge to the customer.
I hope I have explained the situation and please Mr. TIM to understand that it was a simple mistake and that we are doing everything possible to resolve the matter in your favor.
Thank you if you want to correct your assessment once you have obtained the correct closure.
Best regards
CHRISTIAN CHIMETTO
(Sales Director)
Super happy with my experience
Super happy with my experience, fast communication and even faster shipping! (Less than 24 hours) Much recommended!
June 29, 2018
Unprompted review
Reply from Sorelle Ronco Store
Gentile Sig. Viklander,
grazie per le sue parole e per l'acquisto dell'Hamilton.
Siamo lieti che la passione e la cura che mettiamo nel nostro lavoro l'abbiano accompagnata positivamente nella sua scelta.
La invitiamo a memorizzare il nostro numero di telefono aziendale +39 379 2880053 con cui potrà contattarci in futuro direttamente via Whatsapp.
Infine le segnaliamo la sezione di GIOIELLI in occasione al seguente link:
https://www.sorelleronco.it/gioielli.php
Awesome work
Bought a watch through Chrono24.com.
Watch well packed, arrived in time.
June 21, 2018
Unprompted review
Reply from Sorelle Ronco Store
Gentile Sig. Legas,
grazie per le sue parole e per l'acquisto del Longines.
Siamo lieti che la passione e la cura che mettiamo nel nostro lavoro l'abbiano accompagnata positivamente nella sua scelta.
La invitiamo a memorizzare il nostro numero di telefono aziendale +39 379 2880053 con cui potrà contattarci in futuro direttamente via Whatsapp.
Infine le segnaliamo la sezione di GIOIELLI in occasione al seguente link:
https://www.sorelleronco.it/gioielli.php
Great watch at a great price
Great watch at a great price. It came on time, as it is a birthday gift, in a very nice gift package (no charge for it). Nothing to complaint about.
Thank you!
Nick.
April 30, 2018
Unprompted review
Reply from Sorelle Ronco Store
Gentile Sig. Dandoulakis,
grazie per le sue parole e per l'acquisto del Citizen Super Titanium.
Siamo lieti che la passione e la cura che mettiamo nel nostro lavoro l'abbiano accompagnata positivamente nella sua scelta.
La invitiamo a memorizzare il nostro numero di telefono aziendale +39 379 2880053 con cui potrà contattarci in futuro direttamente via Whatsapp.
Infine le segnaliamo la sezione di GIOIELLI in occasione al seguente link:
https://www.sorelleronco.it/gioielli.php
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