Soundstore Reviews 

15,443
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,739 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the knowledgeable and friendly staff who provide exceptional assistance during every step of the shopping process, making these interactions very straightforward. Consumers also appreciate the remarkably fast delivery services, noting that online orders arrive promptly and always in perfect condition. Some reviewers were not happy with delivery delays, explaining that their purchased items sometimes took several days or even weeks to arrive at their homes. A few other people also felt that certain product details, specifications, or initial installation processes did not entirely meet their personal expectations.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders often arrive on schedule and... See more

Product

Users describe positive interactions with product, noting that items arrive exactly as described and function... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable about products. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting polite and knowledgeable staff who provide... See more

Order

People report positive experiences with order processes, highlighting quick delivery times and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic next day delivery service. Fridge/freezer broke down and needed to replace immediately (wasn’t going to get anything at 11pm!) Took my measurements and went online to Soundstore.i... See more

Rated 5 out of 5 stars

I found it really easy to browse the website and order my Hotpoint dryer. The delivery man did everything right and gave a brilliant service from installing / connecting the drain pipe to removing... See more

Rated 5 out of 5 stars

Young man serving was knowledgeable of microwaves and could explain the difference in machines, I was able to make an informed decision, thus paying a little extra, but suits my needs. He was also... See more

Rated 5 out of 5 stars

Great website and very straightforward process. I ordered my TV one evening and collected it the following morning. Also, the price of the TV was significantly better with Soundstore than anywhere els... See more



Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Computer Store
  4. Printer and Scanner Store
  5. TV store
  6. Washer and Dryer Store

About Soundstore

Written by the company

Laundry & Dishwashers
Fridges & Freezers
Cooking
TVs & Audio
Computers
Smart Tech

ABOUT SOUNDSTORE

Soundstore are a 100% Irish owned Electrical Retailer that specialise in TV, Audio, Computers and Kitchen Appliances. We currently have Five Retail Stores and a Distribution Centre all located in the Munster Region. There are two Stores in Cork and one store each in Limerick City, Waterford City and Tralee, Co. Kerry. The main Distribution Centre (including a Customer Collection Point) is located in Bishopstown, Cork City.

Soundstore - For Everything Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local Soundstore at a time that suits you.
Live Chat
If you have any questions about our products or services please feel free to contact us using live chat on our website. Simply click on the chat window (located on the bottom right-hand side of all pages on our website), fill in the required fields and click 'start chat'.
Customer Support 021-4548900
We have a dedicated customer support team based in Cork waiting to take your call.
Nationwide Delivery Service
We offer a fast and reliable delivery service to all of our customers in Ireland.
Free Recycling
Recycle your electrical goods free at any Soundstore branch. We will recycle anything with a plug or a battery. No purchase necessary.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.7

All reviews

(15,443)

1,684 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered my Bosh washing machine…

I ordered my Bosh washing machine online from Soundstore- rang the store in Blackpool and spoke with David....very helpful re: delivery and installation.The very next day my new machine was delovered and installed. Excellent service

August 24, 2026
Rated 1 out of 5 stars

I have yet to receive this order I am…

I have yet to receive this order I am onto the courier. Not sure what's happening.

August 22, 2026
Soundstore logo

Reply from Soundstore

Hello Trevor,

Apologies for the delay with the delivery of your order.

Our records show that your order was dispatched promptly and a delivery attempt was made on 25 August, however, no one was available at the property to receive the parcel.

The package was then held at Cork Little Island DSU for collection and is now being returned to us by AnPost.

As discussed, to resolve this as quickly as possible, we have arranged for a replacement order to be sent out, the new tracking has been sent to you via email.

If you have further questions regarding the replacement shipment, please let us know and we will be happy to assist.

Kind regards,
Rohan John
Soundstore Customer Support

Rated 5 out of 5 stars

Great service

Delivery to my local store was very quick and they are open after 5 on Fridays, so I could pick it up after work. Very convenient.
I saw an ad for the product on Facebook and was taken in by the discount.

August 19, 2026

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