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Sourgum Reviews 

543
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff for their accommodating nature and excellent communication. Many people appreciate the reliable and timely delivery and pickup services, contributing to a smooth and stress-free experience. Reviewers also frequently find the pricing fair and reasonable, often highlighting competitive rates. However, some customers also noted issues with unexpected charges or hidden fees that were not clearly communicated upfront, leading to higher final bills. A few other people also felt that delivery and pickup schedules were unreliable, experiencing delays, multiple reschedules, or dumpsters being placed incorrectly. Additionally, a small portion of people felt that communication was weak, with some reporting unreturned calls or rude interactions with staff.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising timely drop-offs and pickups,... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing frustration over unexpected charges... See more

Customer service

Users describe positive interactions with customer service, highlighting their friendliness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sourgum Waste delivered on time. The crew is very professional. Compared to other companies who provide dumpsters, Sourgum’s price is competitive. As an added bonus, the 30 yards dumpster we rented ha... See more

Company replied

Rated 5 out of 5 stars

Sourgum has been my go to dumpstee rental for a few years now, their team is all great, jack lawler is my main point of contact anf hes always super accomadating , fast scheduling with next day drop o... See more

Company replied

Rated 5 out of 5 stars

I’m in PA and Sourgum took care of everything regarding the dumpster. This was the second time using sourgum for home renovations and I will use them again for the next project. Everyone I have dealt... See more

Company replied

Rated 5 out of 5 stars

Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would high... See more

Company replied


Company details

  1. Waste Management Service

About Sourgum

Written by the company

Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.

A single partner across every location ensures issues are resolved quickly and changes are handled without operational disruption, all backed by coordinated execution and accountability.

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A little more about us:

Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.

We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.

From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.

Contact info

Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4.4

Excellent

TrustScore 4.5 out of 5

543 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(543)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication and fair pricing

Great communication and fair pricing. Made a large project outside our normal service area much easier to manage. Will use again.

December 16, 2025
Unprompted review
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Reply from Sourgum

Thank you for sharing your positive experience, John! We take pride in our transparent pricing and proactive communication, so it’s wonderful to hear that reflected in your experience. We truly appreciate your confidence in Sourgum!

Rated 5 out of 5 stars

Nate Van Vranken

Nate Van Vranken.
Made the rental experience a good one. Would use your company again due to my experience with Nate Van Vranken.

December 17, 2025
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Reply from Sourgum

Thanks for sharing your positive experience, Christopher! We're so glad to hear that you felt well supported by Nate. Thank you for choosing Sourgum!

Rated 5 out of 5 stars

Excellent service 👏🏻👏🏻Gabriella is a…

Excellent service 👏🏻👏🏻Gabriella is a very good representative of the sourgum waste company , of course they have a new costumer ! Keep doing the great job 👏🏻 Merry Christmas and happy healthy new year 🥳

December 6, 2025
Unprompted review
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Reply from Sourgum

Thank you for sharing such a wonderful review! We're thrilled to hear that your experience with Gabriela and the Sourgum team has been so positive. Our goal is to make waste management simple and seamless, and it’s incredibly rewarding to know that we hit the mark for you.

Rated 5 out of 5 stars

Easy of booking and friendly and…

Easy of booking and friendly and respectful driver.

December 16, 2025
Unprompted review
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Reply from Sourgum

Thank you for sharing your review, JC! We're so happy to hear you had a 5-star experience with Sourgum.

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering. Extremely effective email and telephone follow-up. The drop was exactly as requested and pickup was right on time. Could not have been a more perfect experience.

December 5, 2025
Unprompted review
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Reply from Sourgum

Thank you so much for sharing your experience, Dave! We’re thrilled to hear that the ordering process was easy and that our team’s follow-up and timing met your expectations. It’s wonderful to know everything went smoothly from drop-off to pickup.

Rated 1 out of 5 stars

They are the biggest scammers

They are the biggest scammers; they rent the damper for one price and then charge three times the agreed price.

December 15, 2025
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Reply from Sourgum

Hi Aidee,

Thank you for taking the time to share this feedback. I’m very sorry to hear that our pricing did not feel transparent, particularly around charges related to weight overages beyond the amount selected in your initial order. Your feedback is invaluable, and we appreciate you highlighting where we can do a better job clearly communicating upfront pricing and any potential additional fees.

Thank you for choosing Sourgum for your project. I truly regret that we fell short of delivering an experience that felt clear and satisfactory, and we appreciate the opportunity to learn and improve.

Rated 5 out of 5 stars

The driver was very friendly and…

The driver was very friendly and careful not to hit the corners of the driveway.

December 11, 2025
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Reply from Sourgum

Hi Mike! Thanks so much for this vote of confidence in our services. We're so glad you had a positive experience with us. :)

Rated 5 out of 5 stars

They give the best deal out there

They give the best deal out there the most tonnage the most time don’t charge extra for every little thing. Like most of the others Just the best overall
5 STARS ALL THE WAY

December 8, 2025
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Reply from Sourgum

Hi Thomas! Thank you so much for sharing this great review. We’re thrilled that you’ve chosen Sourgum as your partner for your waste management needs, and we’re delighted to hear you’ve had such a positive experience with us.

Rated 2 out of 5 stars

Dumpster not empty when delivered

When the dumpster was delivered, it had over 8 inches of snow it. I had to spend an hour digging it out so it could be used, just to find out that it wasn't completely empty, as 4 to 6 inches of dirt was frozen in the front corner of it from a previous use.

December 2, 2025
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Reply from Sourgum

Hi Matthew,

Thank you for taking the time to share this feedback. I’m really sorry to hear about the condition of the dumpster when it arrived — you absolutely shouldn’t have had to spend your time digging out snow or dealing with leftover debris from a previous use. That’s not the level of service we aim to provide.

We appreciate you bringing this to our attention so we can address it with our hauling partner and ensure it doesn’t happen again. If you’re open to it, we’d love the chance to make this right. Please reach out to our team so we can look into your order and help resolve the issue.

Thank you again for letting us know — your experience helps us improve.

Rated 5 out of 5 stars

Amazing service

Amazing service. Will use them again!

December 10, 2025
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Reply from Sourgum

Hi Ellie,

Thanks so much for sharing this great feedback. We're so glad you had a positive experience with us!

Rated 5 out of 5 stars

On time

On time. Competitive pricing.

December 9, 2025
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Reply from Sourgum

Hi Paul,

Thanks so much for sharing your review. We pride ourselves on providing reliable, prompt service at competitive pricing - we're thrilled to hear this matched your experience!

Rated 5 out of 5 stars

They were very professional

They were very professional, they made what the charges were, kept me informed on the drop off and pick up days. Based on their performance I recommend them.

December 9, 2025
Unprompted review
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Reply from Sourgum

Hi Sonic,

Thank you for sharing your feedback! We’re thrilled to hear you had a great experience with us. Providing transparent pricing and keeping you updated every step of the way is something we take pride in, so it’s wonderful to know that this resonated with you.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, on time, speedy delivery and pick up. They weren't able to pick it up on the scheduled date, and I got two extra days free of charge.

November 27, 2025
Unprompted review
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Reply from Sourgum

Thank you for sharing your experience! We’re glad you felt well supported by our team. We always aim to make things right when schedules shift, so we’re happy the extra days worked out for you. We appreciate your feedback!

Rated 5 out of 5 stars

Smooth experience

Smooth experience, from initial contact all the way to the dumpster pick up!

December 9, 2025
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Reply from Sourgum

Hi Hiram,

Thanks so much for sharing this positive review! We're thrilled that you had a positive experience with us from start to finish. :)

Rated 5 out of 5 stars

Quick and easy

Quick and easy, delivered and picked up promptly

December 8, 2025
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Reply from Sourgum

Hi Sean,

Thank you for sharing this positive review! We appreciate your business and are hope to work with you again in the future for your waste management needs. :)

Rated 5 out of 5 stars

Sourgum Waste is a pleasure to work…

Sourgum Waste is a pleasure to work with. Kelley Kirkland is always so easy to work with.

December 4, 2025
Unprompted review
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Reply from Sourgum

Hi Samantha, thank you so much for sharing your feedback. It means a lot to know you trust Sourgum with your waste management needs, and we’re thrilled to hear that you feel well supported by Kelley. We truly appreciate you taking the time to share your experience with us and others!

Rated 5 out of 5 stars

Sourgum makes waste removal incredibly…

Sourgum makes waste removal incredibly easy and convenient

October 26, 2025
Unprompted review
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Reply from Sourgum

Thank you so much for sharing this, William! We're thrilled to hear that Sourgum has made waste removal easier for you. Making the process simple and stress-free is exactly what we aim for. We appreciate you choosing us!

Rated 5 out of 5 stars
Sourgum logo

Reply from Sourgum

Thanks so much for sharing your review, Cesar. We're so glad your experience with us has been a positive one! Thank you for choosing Sourgum!

Rated 5 out of 5 stars

Very responsive

Good service

November 13, 2025
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Reply from Sourgum

Thanks for your review, Dawn! We're so thrilled that your experience with Sourgum has been positive and that you've felt supported by our Customer Experience team. We appreciate your business and look forward to helping again whenever you need us.

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