Southall Travel Reviews 

Unfortunately, my experience with Southall Travel has been extremely disappointing and stressful from start to finish.

I originally booked Air India flights for my family through Southall Travel. When our inbound flight was later cancelled due to airline operational issues, the refund process became incredibly difficult and lacking in transparency.

The main issue was not the cancellation itself, but the way the refund was handled afterwards.

Air India later confirmed to me in writing that the refund had already been processed to the travel agency, yet for weeks I was repeatedly told the refund was still “pending with the airline.” I struggled to obtain:

a clear refund timeframe,
the exact refund amount,
and any explanation as to how the amount had been calculated.

I eventually had to pursue the matter through MBNA chargeback procedures before meaningful documentation was provided.

Whilst Southall Travel later produced IATA BSP screenshots showing partial refunds authorised by Air India, there was still no detailed fare or tax calculation explaining why the unused Amritsar–London inbound sector resulted in such a low refund amount.

I also received evidence relating to an entirely different passenger/case as part of the documentation submitted during the dispute process, which seriously reduced my confidence in the handling of customer cases and refund evidence.

In addition to this, I also had a very poor experience when trying to rearrange our travel plans for the Golden Triangle tour after the disruption.

Initially, I was quoted a very high combined figure for both flight alterations and tour arrangements, and I was specifically told that the majority of the cost related to the flight changes.

However, when I later asked for pricing for the tour arrangements only (without the flights), the price reduced by only a few hundred pounds, which made very little sense based on what I had previously been told.

I therefore carried out my own research and found comparable private Golden Triangle tour packages at significantly lower prices than what I was being quoted.

The entire experience left me feeling that pricing lacked consistency and transparency throughout.

I rarely leave negative reviews, but this situation has genuinely been exhausting and time-consuming.

My honest advice to others would be:if possible, book directly with the airline, especially for long-haul family travel, as handling disruptions and refunds through a third-party travel agent can become extremely complicated and stressful. It’s a shame as I’ve used Southall Travel previously and it’s usually been ok. But that’s because the whole trip and travel went smoothly. The real test comes when there is travel disruption and Southall completely failed. It was bad enough being stuck abroad for so long due to the Gulf situation and Southall Travel just made matters worse. Had I gone directly with the airline, my refund for the leg not travelled would have hit my bank account without 10 days. Southall Travel are still sitting on the money despite airline confirming they have already sent the refund.

The booking did not take much time as information given was perfect and concise.
Kunal was very helpful in making the booking.

Very disappointing experience with Southall Travel. I was repeatedly told different things regarding the price match policy and the communication was extremely poor from the beginning. I was informed someone would contact me within 24 hours, but nobody did. I had to keep chasing for updates myself through multiple emails and calls.
Despite providing the details requested, the company kept changing requirements and repeating the same responses without properly resolving the issue. One advisor, Ravinder, was also rude during phone conversations and even implied that I was being dishonest, which I found completely unprofessional and unacceptable customer service.
Instead of trying to genuinely help, they kept delaying the matter and avoiding escalation to a supervisor or manager when requested. Overall, the experience caused unnecessary stress and frustration. I would expect much better communication, professionalism, and customer support from a travel company.

Good service

Got a good deal Thanks to Kunal's assistance in booking my travelling tickets.
He was Helpful and Patience throughout the whole process.
I will always recommend Kunal from Southall Travel as an travel consultant.

Thank you Anish, for updating the correct departure time from Mumbai to London. Much appreciated for your quick service and many thanks.

Me n my friends looking for a flight ✈️ to India n we spoke to Druv. Druv helping us to get a good price to fly to India were so happy t way he served us his customer services is very good n he very patient listening n give us or suggestion to us very good customer service 👍👍👍👍👍

Amazing EXPERIENCE! SAMMY helped me enormously to choose my holiday and I was very patient with all my questions, she took time to look for good offers that could meet my criteria. Lovely Sammy also helped putting in requests for the hotel on my behalf as i have organised this holiday for my fiancé’s birthday. I am very happy i choose South Travel. And again, Incredible service from Sammy! Thank you!

Suparna was fantastic, so helpful and so patient. Really felt that she wanted me to get the best tickets available for my trip. Can thoroughly recommend without reservation.

We had an excellent experience booking our trip with Southall Travel, thanks to Hector, who was outstanding from start to finish.
From the initial booking through to managing the various flight changes and disruptions, his professionalism, responsiveness, and calm approach made a significant difference.
What could have been a very stressful situation was handled smoothly and efficiently throughout, and we were always reassured knowing everything was in his hands.
He was on leave the day we flew out, but he made a sure a colleague contacted me in the morning to ensure we were sorted.
Truly exceptional service - Hector is a real credit to Southall Travel. Highly recommended.

I cannot thank Hector enough for all that he did, to ensure me, my family and friends could all get to Bali and attend my daughter's wedding.

All went well. We had no issues with the flights and all hotels were as described. Communication and advice was always prompt and always reassuring. All documentation was received in plenty of time prior to going.

And most importantly my daughter and son-in-law are married and we are back home safely, despite the disruption and stress due to the unpredictable situation in the Middle East.

We had the most amazing time in Singapore, Malaysia and Bali and Hector's dedication, support and assistance prior and during the holiday was above and beyond my expectations.

Hector deserves to get a pay rise, because he deserve that and so much more.

I will definitely recommend Hector and Southall Travel to all my friends and family and am looking forward to arranging my next holiday with this company in the future.

Thank you once again!

Gentlemen( Dhruv) whom I speak over the phone and emailed was helpful, professional and provided all the answers of my queries.

5 Star Service and Help from Dhruv@SouthHall Travel. They have been one of the biggest but this was my first time and it was mind blowing. Dhruv was patient, kind, through and completely detailed while giving me plenty of options for our travel. I recommend SouthHall Highly.

Excellent service. Breezed through bookig

It was very bad service very rude

Please don't go with them.really bad service always change the price and rude

Thank you Gibson for ur customer service in which u made my mind at peace by Lookin into my flight times as I only had 1 hour for my connecting flight to dubai .. as gulf airlines usually never on time always delays I would have missed my connecting flight to Dubai .. thank u again Gibson also I would like to thank pawan as well as his customer service was amazin his calm and he sent my e ticket out straight away .. thnk u so much for ur help Pawan ..
Lucky u have done awesome job by sortin out my flight . Thnk u to southall travels & ur team ..
also thank you to druve , he helped me with all my enquiries even after I booked .. his customer service was outstanding.. thank you again druve

If I could give this company minus stars I would they only have one as there is no option for 0!!!

AVOID AVOID AVOID

Southall Travel are despicable I gave a review on here on April 17th to which they replied with an apology 2 days later stating our refund was once again being sent by cheque. This was 19th April.

I write this on 27th April with still no refund.

This company lies to people, does not follow up their promises and fails to deliver any form of service to the public. Please pay the extra and go direct to reputable holiday companies.

Our experience with these cowboys has caused nothing but stress. We had to cancel due to my Fathers passing, we supplied all documents to Travel Trolley/Southall Travel who forward med them onto Singapore Airlines. Singapore Airlines agreed to a full refund and gave Southall Travel the money to return to us and yet we haven’t received it this has been going on since January.

We were told it couldn’t be refunded to the original payment method which we know is rubbish, we then got sent a cheque which bounced - not sure how it could bounce when another company has given this company the money.
Apparently they have sent another cheque now over 10 days ago it’s yet to be received and no doubt will be made of rubber!!!

My husband had spoke to this dreadful company this morning 27/04 to be told it’s all down to conflict in the Middle East! What kind of comment is that our refund of £1351.72 has been on its way to us before the conflict.

Please anybody save yourself the stress book with a decent company