SSE Customer Service Reviews 192

Has to be the worst energy company in the UK, I am not even a customer of there's, but they keep sending me bills for thousands of pounds, they not only send you fictious bills each month, o no, they send 5 or 6 bills a month, this is beyond harassment.

Since Thursday 23rd October our broadband has been very intermittent. This seems to have affected the entire village no matter who provides internet services. Openreach have been providing a battery service. Today we did not get any service until around 4.oo pm. We now hear there will be no service until 4th November! Openreach blame SSE but no one there seems to be taking any responsibility to fix the issue.

I had a call this evening from a guy saying he was calling from SSE power 0330 184 0072, over zealous, asked me a question then talked over me, so very rude. It may be a scam as I thought SSE were bought by OVO. In any case avoid, if this was a sales guy the company need to teach manners and respect

I recently had an SSE cold call. The call agent launched into an over-zealous pitch where he interrupted me, spoke at speed so I didn’t get chance to speak, and hung up on me when I politely made it clear I wasn’t interested. I found the bullish tactics completely unnecessary and outdated. Whether this was a rogue individual or indicative of the strategies SSE train their staff in, it has left me with a bad impression of the company.

... and that's only because I can't give them one star! In the last 2 days I have had 2 cold calls from SSE. Not from a real person...AI. And of course SSE don't tell you it's AI on the call. People who answer AI cold calls fall into 2 groups, those that recognise it as AI and hang up wondering why a business is so busy trashing it's brand and those more vunerable individuals who are actually taken in by it! The former I don't care about, the latter is despicable!

Contacted SSE due to power issues, this was not their fault at all but the repair helpful employee talked me through restarting my fuse box to get the power back on. Such a lovely helpful man.

A call with the top body made things easier

Spoke with Usama on the customer service team who was super helpful. A client of ours had some credit on an inactive account and needed it transferred over to the current active account. He completed this with no issues and then did the same for three more clients for me.

Been on with them since march 2023 had to take it to the ombudsman AVOID AVOID AVOID

They are thieves charging £5 per day as a standing charge for gas & electricity without any usage!!

I just wanted to express my thanks to Prashanth Prasad who was so helpful in sorting out the problem I was having with my business electricity account (no bill for 6 months!) He was excellent and kept contacting me back until it was all sorted. Thank you, Prashanth.

Zafar Syed helpfully pulled up numerous invoices we had not received and emailed them as I requested, giving useful overall summary figures.

Shocking after sales . I moved from Octopus to take a slightly better electricity deal …what a mistake that was !!!! SSE have confused my day and night readings meaning if I am unable to submit readings so I have no idea how much power I’ve been using . I have called 3 times to get this sorted and they said to give an initial reading ( which I did ) and they would call back later on the day for a second reading to verify which was the day reading . Never got the second call !!!! Had to cancel the smart meter install because it would mean my daytime useage would be insane as they have my nighttime ( low useage) as my daytime …Dreadful …I am going back to Octopus

If you like going round the merry go round or chasing your own tail constantly. Well this is the supplier that will make you feel that way. Horrendous customer service. Our business has been supplied by SSE for a few years now. Suddenly we get a huge bill for nearly 24 grand sprung upon us when we pay out quarterly. The advisors themselves couldn't understand why this bill was sent and put it down to possibly being a faulty smart meter. I can understand if I was running a factory but we are a small business. Apparently the job was 'in progress' and someone would come out within 10 days. Nobody came out. I was fobbed off constantly by saying ring this number and re book or someone will be ringing you today or tomorrow. Found out they haven't sent something called a work flow request over which is why the smart meter team couldn't send someone out. This is absolutely terrible not to mention having a 24 grand bill looming over our head!!

Helpful member of Staff.

Today my issues with my invoice has got sorted out by a very helpful member of staff, he rang me back to confirm what he had done. Very happy. as previous communication had not been registered, due to issues with my smart meter as it has not been set up as yet (over 18 months) due to signalling issues. I have decided to ring my meter reading over every quarter instead !

i called sse with so many problems and i spoke to nika mandiki a agent over the phone. he explained everything and put everything into details. He helped me so much, very calm and collected. Nika mandiki also emails from time to time to stay on top. i really would like to say if you get nika mandiki over the phone you will be able to sort your problems or at least come up with a plan.

I've had a frustrating experience with SSE Business regarding my clients' accounts for two separate properties. Over the last six months, we've been charged for the wrong meters, leading to significant billing errors. Despite numerous calls and discussions with several representatives, the issue remained unresolved.

However, I finally got through to someone who was genuinely helpful—Nika. He has been outstanding in helping us get to the bottom of the problem and initiating the steps needed to correct it. While I still have an open complaint with SSE and await a full resolution, Nika's support has been the only bright spot in this situation.

Thank you, Nika, for your help and dedication. SSE could certainly benefit from more representatives like you. 5 STARS ONLY FOR NIKA NOT SSE.

I'm Not a big fan of SSE and how they conduct their business but Nikki is honestly so good at his job and helping the customers out. He's a helpful doesn't leave you in the dark.
Anyone that calls sse ask for Nikki.

I am sure that our organisation is not alone in the problems experienced in simply locking in a cost for Gas and Electricity. However after six months am pleased and relieved that I have spoken and resolved the excess paid due to an estimated reading and a higher rate of VAT levied. Thanks for clearing up the matter and look forward to receiving the agreed refund in due course.

I have been speaking to Nika of SSE who has helped with a number of issues since last Friday. He promised to call on two occasions which he did to update me and confirm my requests are in hand and hopefully be resolved within 7-10 working days. I was very impressed. But the new billing system really needs to be looked at again as very confusing especially the credit notes