Southern Energy Solutions Reviews 33

TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

Kept informed via email during whole process.All problems that arose,dealt with efficiently.Complete confidence throughout.

Rated 5 out of 5 stars

Booked for an annual boiler service which was carried out on time without fuss. It’s an old boiler but I felt reassured by the plumber that it was working as well as could be expected. Good communic... See more

Rated 2 out of 5 stars

Reached out to this company to get a cover and didn’t hear back from them. Really bad customer service. Wouldn’t recommend. Now gone with another company.

Rated 5 out of 5 stars

Heating suddenly turned on all the time, regardless of thermostat setting. House like a sauna so had to turn boiler off. SES came out within 2 days of calling. I was honestly expecting that this would... See more

Company replied

Company details

  1. Mechanical Contractor
  2. Contractor
  3. Electrical Engineer
  4. Gas Engineer
  5. Heating Contractor
  6. Hot Water System Supplier

Information provided by various external sources

We are the one stop shop for all of your plumbing and heating needs so whether you have a dripping tap, need a new boiler or are completely renovating your house then give us a call for a free quote.


Contact info

3.6

Average

TrustScore 3.5 out of 5

33 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Heating suddenly turned on all the…

Heating suddenly turned on all the time, regardless of thermostat setting. House like a sauna so had to turn boiler off. SES came out within 2 days of calling. I was honestly expecting that this would just be a diagnostic visit and they’d have to come back again but George had considered the problem before coming and ensured he had spares in the van so everything was diagnosed and fixed within an hour.

March 21, 2020
Unprompted review
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Reply from Southern Energy Solutions

Hi Tony, many thanks for leaving us this review - I've passed this onto George. We're all really glad you were so happy with the service provided! -Lizzy

Rated 5 out of 5 stars

Great service, great price

When our boiler blew a year into doing up our new house we were worried. It was a choice of either try to get the cash to pay a reasonably priced local company up front or go with a big company and pay over the odds on credit. Luckily we found these guys. They are the best of both, they offer credit plans and have reasonable local prices. They also have a service plan which is under a tenner a month and includes an annual service and any work on the boiler, so we have peace of mind too. The guys are friendly, quick to respond, and they set aside time for a longer install then expected because of complexities in our system. Really recommend them.

March 1, 2020
Unprompted review
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Reply from Southern Energy Solutions

Hi Christina, it's great that you've found us and we're looking forward to working with you again in the future. Thank you for your lovely review of the whole team :) - Lizzy

Rated 5 out of 5 stars

First class

First class. Heating,electrical and gas servicing have been carried out by three different engineers on a number of occasions recently and I have been extremely pleased with the service provided. Engineers are invariably knowledgeable, helpful and efficient. One emergency call, late on a Friday afternoon, received immediate attention - the type of customer service that one hopes for. Recommended without reservation.

January 13, 2020
Unprompted review
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Reply from Southern Energy Solutions

Thank you very much for this kind review, it's great to hear such positive feedback. I have passed this on to the engineers involved in the jobs done for yourself. We look forward to working with you again. - Lizzy

Rated 5 out of 5 stars

Excellent service from friendly

Excellent service from friendly, honest men. Southern Energy services have replaced my boiler, serviced my boiler, replaced gas pipes and fitted new taps. All jobs were completed very well. I would recommend this company.

January 9, 2020
Unprompted review
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Reply from Southern Energy Solutions

Thank you for your kind review - I'm so glad that you're happy with the service we provided. We look forward to working with you again - Lizzy

Rated 5 out of 5 stars

O n time…

O n time ...diligent.....trustworthy....competitively.priced

January 9, 2020
Unprompted review
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Reply from Southern Energy Solutions

Thank you for your kind review - Lizzy

Rated 5 out of 5 stars

Efficient and tidy

Responded quickly to my phone call and fitted my boiler service in quickly too. All done efficiently and tidily, thank you.

January 9, 2020
Unprompted review
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Reply from Southern Energy Solutions

Thank you for your review - we're so glad that you are happy with our service - Lizzy

Rated 5 out of 5 stars

The employee was very good

The employee was very good. He was efficient, explained to me the problem and he fixed it.

Peace,

Fr. Matt

January 9, 2020
Unprompted review
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Reply from Southern Energy Solutions

Thank you for taking the time to leave us a review. I have passed your positive feedback on to the engineer. We look forward to working with you in the future - Lizzy

Rated 5 out of 5 stars

Southern Energy Solutions - Highly recommend

Have used SES to relocate my boiler, was very impressed with the service. Very polite, they keep you up to date on there expected arrival time to a couple of minutes before they walk in the door, they get on with the job and leave the place clean and tidy after. So impressed that when my brother moved and had problems with his heating I got onto SES and they were there that afternoon.
Great service I would recommend to anyone. Would also like to say office staff are so helpful.

January 6, 2020
Unprompted review
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Reply from Southern Energy Solutions

Thank you so much for taking the time to leave us such a lovely review. I'm glad you were satisfied with all aspects of our service, from the engineers work to the office team and it's great that you would recommend us. We look forward to working with you again in the future - Lizzy.

Rated 5 out of 5 stars

very friendly and efficient service

very friendly and efficient service. Zak very helpful with a minor problem, I would recommend them.

January 5, 2020
Unprompted review
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Reply from Southern Energy Solutions

Thank you for taking the time to leave us a review, it's great to hear that you were happy with our service and would recommend us - Lizzy

Rated 5 out of 5 stars

boiler problem

I have had a number of problems with my combi-boiler and I have called out southern energy out a few times they have found the trouble and have fixed it to excellent condition their number is in my book to ring them again in future

January 2, 2020
Unprompted review
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Reply from Southern Energy Solutions

Thank you for taking the time to leave us a review - it has been a pleasure working with you and we are so glad that you're satisfied with our service. We look forward to working with you in the future - Lizzy.

Rated 5 out of 5 stars

Very efficient

Had slight hiccup and they were on the ball immediately. Nice Firm.

January 2, 2020
Unprompted review
Southern Energy Solutions logo

Reply from Southern Energy Solutions

Thank you for taking the time to leave us a review, it's great to hear that you were happy with our service - Lizzy.

Rated 5 out of 5 stars

Recommend

Used this company a few times and always friendly and efficient with good prices.

January 2, 2020
Unprompted review
Southern Energy Solutions logo

Reply from Southern Energy Solutions

Thank you for taking time to leave us a review- it means a lot to us. We look forward to working with you in the future - Lizzy.

Rated 5 out of 5 stars

Was having the boiler checked.

Was having the boiler checked.
It now seems to be working even more silently than before. Very pleased with the man in charge and the service!

January 2, 2020
Unprompted review
Southern Energy Solutions logo

Reply from Southern Energy Solutions

Thanks for taking the time to leave us such a great review, we're so glad that you were happy with our service - Lizzy.

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