South London Heating Limited Reviews 

558
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I have been going back and forth for months to have an AC project installed, but I could not get them to confirm the power spec for each room, then could not get to confirm the exact unit model they w... See more

Rated 5 out of 5 stars

We had an engineer named George attended our property to replace a complete boiler unit. Done an absolutely wonderful job. Very professional. He left our home immaculate and gave us a full walk throug... See more

Company replied

Rated 5 out of 5 stars

Engineer required for boiler leak. Arrived promptly within time scale given. Asked for details of problem. Laid down dust sheets and had shoe covers on. Explanation and shown what repair had been done... See more

Company replied

Rated 5 out of 5 stars

Video quotation worked great, Mark was very helpful in discussing options. Our boiler installer, Will, did a great job installing our new boiler and adding TRVs to some of our radiators. They came rou... See more

Company details

  1. Gas Installation Service
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier
  4. Gas Engineer
  5. Heating Contractor
  6. Boiler and Heating Service

Written by the company

A name you can trust. We're your local heating specialist, an award winning heating company and we cover all aspects of central heating services, from full heating system upgrades and boiler replacements, to unvented cylinders, boiler installations and repairs. We’re proud to be one of only two heating companies in the UK to ever win the 'Which? Trusted Trader of the Year’ award! This coveted award highlights our company's ethos, our quality of work and excellent customer service. We love boilers and deliver premium boiler replacements and new boiler installations with exclusive guarantees. We are experts in boiler repairs, boiler services and Gas Certificates. We offer high standards of work at competitive pricing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

558 reviews

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4.4

All reviews

(558)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable and trustworthy service

I’ve relied on South London Heating for boiler servicing and repairs for several years and can’t recommend them highly enough. They provide a reliable and trustworthy service. Their technicians are knowledgeable and courteous and aim to resolve issues on the first visit whenever possible. They are very good about advising on the most cost effective way to address issues and I’ve found their charging practices to be extremely fair and transparent.

March 27, 2024
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

Wow, thank you for such a glowing review! We are so grateful!

We really appreciate you taking the time to share your experience. It’s wonderful to hear that we were able to supply you with the excellent service that our company strives to provide!

Best Wishes,

South London Heating Team!

Rated 5 out of 5 stars

Prompt response to Boiler Service…

Prompt response to Boiler Service request, engineer arrived on time and completed the work in good time. Great customer service.

March 25, 2024
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

Thank you so much for your 5 star review! We really appreciate it.

Excellent customer service is our top priority!

Best Wishes,

South London Heating Team!

Rated 5 out of 5 stars

Complex boiler fault

Our boiler fault was quite complex to diagnose. John did a great job, working out what the problem was, checking with the manufacturer, then fitting a new part.
The office staff, and all admin communications were friendly and efficient.

March 12, 2024
Unprompted review
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Reply from South London Heating Limited

Hello,

Thank you so much for leaving a lovely positive 5 star review!

We all work really hard to ensure excellent customer service is provided at all stages!

Best Wishes

South London Heating Team!

Rated 5 out of 5 stars

Boiler installation

We needed a new boiler pretty quickly as ours was old and on its very last legs. The quote online on their website was a brilliant start as it gave us an immediate idea of the cost. We wanted to have a Vaillant boiler, so all was arranged in no time and after a chat and survey, the boiler was replaced in no time. The job done was good and neat. Really happy.

February 26, 2024
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

Wow! We cant thank you enough for your lovely words!

We always try to make sure our valued customers receive the best possible customer service from our office staff and engineers.

We really appreciate such a positive 5 star review!

Best Wishes,

South London Heating Team!

Rated 5 out of 5 stars

Really excellent company

Really excellent company. They fitted my boiler and recently did the annual service. Very efficient and thorough and easy to deal with. Highly recommend.

February 12, 2024
Unprompted review
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Reply from South London Heating Limited

Hello,

Thank you so much for your kind words! We really appreciate your positive feedback and 5 star review!

We look forward to working with you again!

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

Great service - admin and engineers

Dealing with South London Heating is always a pleasure. They have now both installed a boiler for me a few years ago and this time replaced and repaired some radiators and did a flush. Their front of house admin are responsive and understanding, and the engineer who came out was efficient, courteous and friendly and very tidy. And I now have a spanky new radiator in my new bathroom that looks great and a toasty warm flat again.

January 26, 2024
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

We cant thank you enough for such a positive review!

We really appreciate your returning business and we're so pleased you're happy with the works!

Look forward to working with you again in the future.

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

Prompt and thorough service

The engineer arrived promptly, as per appointment, carried out a thorough check and service and didn’t mind answering my various questions about what he was doing (I am a curious customer and many tradesmen do not like that :))

February 5, 2024
Unprompted review
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Reply from South London Heating Limited

Hello,

Thank you so much for leaving a 5 star review!

We're always happy to answer any questions our customers may have, providing our customers with excellent service is our top priority!

Best Wishes,

South London Heating Team!

Rated 5 out of 5 stars

Excellent service

Excellent service. Very competent and tidy engineers. Highly recommended.

February 1, 2024
Unprompted review
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Reply from South London Heating Limited

Hello,

Thank you so much for leaving a lovely review! We really appreciate it.

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

South London Heating were amazing

South London Heating were amazing! We were having real issues with the hot water coming through to the shower and other taps so we needed a new boiler. Lucy K. was really helpful and managed to book us in really quickly for one to be fitted, and kept us updated throughout the process. George Lands was brilliant, a really hard worker, very diligent and made us feel really comfortable. We can't thank them enough!! They did a really thorough job from start to finish.

January 25, 2024
Unprompted review
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Reply from South London Heating Limited

Hello,

Wow, thank you so much for your amazing 5 star review!!

Our staff, both on and off site, work really hard to provide an excellent service and its great when this is recognised!

We're so pleased your happy with your brand new boiler and the installation!

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

Great service

Prompt arrival, thorough work, good advice given.
I will use this engineer and company again.

January 18, 2024
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

Thank you for your 5 star review! We look forward to working with you again!

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

Efficient and personable

The engineers that surveyed and then replaced my boiler were efficient, personable, explained clearly the issues with my previous unit and let me know all available options. 5 stars!

January 8, 2024
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Poppy,

Thank you so much for your lovely 5 star review, we cant thank you enough for the wonderful feedback!

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

Arrived on time.

Arrived on time.
Heating engineer friendly abb no d helpful

January 3, 2024
Unprompted review
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Reply from South London Heating Limited

Hello, thank you very much for your 5 star review! We really appreciate it!

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

Great customer service and friendly…

Great customer service and friendly Service Techs.

December 20, 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

We're really pleased you were happy with our service technician! We cant thank you enough for the positive feedback!

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

Trustworthy, thorough, friendly professional

After the initial contact, Mark visited the property and pointed out my 15mm pipe leading to the old and faulty boiler.
This has never been noticed but was of utter importance because it meant that a 25kw boiler was the most powerful I could have. The pipework was also like picadilly circus.

A very detailed and clear quote was produced, adding things like new TRVs that were no longer working.
This was not a straightforward job, being on the second floor and a recent boiler installed incorrectly with the overflow pipe just sticking out of a large hole, dripping straight out into the garden below, along with the flu sticking out a gaping hole.

The installer, Louis was very professional and extremely thorough, working magic removing everything and setting up the new boiler with such care and devotion.

I have had thr boiler in for 3 days now, with absolutely no faults or problems.

Mark, the owner and he does with every single boiler instillation his company carry out. Now that is the pier de resistance for me.

I highly recommend this company.

January 2, 2024
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

Wow! Thank you for such a glowing review! Our team work really hard to ensure our customers are provided with the best possible service and we're so happy with this is recognised!

Thank you so much for taking the time to share your experience, we will be contacting you again next year for your annual boiler service.

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

South London heating are very efficient…

South London heating are very efficient and helpful. The engineer completed my service very well and sorted out a minor leak. Would recommend.

December 8, 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

Thank you for your wonderful review! We really appreciate the positive feedback, we will be contacting you again next year for your annual boiler service!

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

New Vaillant boiler Installation

The engineer, Jamie, who installed our new boiler was excellent. Installation and power flush was done in one long day. All professionally done with minimum fuss. On the day, the remote controller we ordered had not arrived so they called, upgraded and fetched another at cost. However, he couldn't get the remote controlled bits to work despite a long time trying, but came back the next working morning to get it all sorted. Made sure all was in order and we understood the system and controls.

November 17, 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

A big thank you from us here at South London Heating! We always try to go above and beyond for our valued customers.

We'll pass on your feedback to our engineer!

Best Wishes,
South London Heating Team!

Rated 5 out of 5 stars

Replacement boiler

I have just had my boiler replaced with South London Heating Limited - a fantastic experience from start to finish (both with engineers and office staff). Polite, courteous and punctual. Would highly recommend and shall definitely be using them for services and any further needs in the future. Many thanks!

November 24, 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

Thank you for leaving such a lovely review, we really appreciate it! Our aftercare is just as important as the service we provide on site so its brilliant to hear you were pleased with our team on and off site, we'll certainly pass that on!

Best Wishes
South London Heating Team!

Rated 5 out of 5 stars

Have used this company for a few years…

Have used this company for a few years since they fitted my boiler a while ago. Had my annual service this week - always on time, always polite, straight forward job. Other firms I used before I found these guys always found some dubious fault to fix, but this company never do. Trust them completely.

November 17, 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

Thank you for your valued feedback! We're so pleased to have your repeat business. Our customers are our number one priority!

Best Wishes,
South London Heating Team!

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