Spaces - Marszalkowska Centre Reviews 5

Unprofessional Service, Still Waiting for Retainer After 43 Days
I basically copy-pasted another review, because I have the same problem. Even worse, I might say.
As someone who rented an office from them, I'm relieved to have left and never looked back. This was, without a doubt, the worst experience I've had in Warsaw. The community team did not have tools to resolve many issues. The entire organization seems dysfunctional, creating unnecessary problems for no reason.

Even months after leaving, I’m still dealing with their terrible service. They claim to return the retainer within 30 days of a request, yet it's now been 44 days, and I still haven't received it.

I could not submit a refund ticket myself from their site (how convenient, right?). After problems with interpreting my banking account on their side, they finally told me that they are making a refund of 60% of the retainer in CHF. And closed the ticket so I could not respond. So two questions. Why they did not refund my retainer in full and why they decided to refund it in CHF, as I payed in PLN and I provided polish account in PLN and stated that it is an account in PLN in their "Manual Refund Form". Anyway, there is no money since.

They've completely ignored the tickets I've submitted through their support system, the community team ignored my emails at all.

Regarding the response from Lorraine Brule:
* "If it has been longer than 40 days, we may have received incorrect data."
All data is correct, I double checked it one more time. How was it possible to send CHF to a PLN account? Although, I could not submit request refund myself because I did not have a form in my account. The community team told me that I did not have some sort of button to do it, so they did it for me. I don't know what community team put in there in the first place.

* "Your refund will be processed within 30 days after your agreement end date or request date (whichever is later). It’s an automated process."
It was not an automated process. I had to ask how to get a refund. The team had to fill out a request for me. I was told that I had to fill in some manual form for that in some xls file. Then a person processed this form, asked me to correct IBAN even when it was correct. Does it look like automated for you?

* "The refund is always processed is dependent on the location that your service is situated."
That is why I got refund in CHF, right?

* "Your Community team is available to help you resolve any concerns so we apologise if you feel disappointed in their service."
The selling point for my office was the window that I could easily open. There was a problem with that window at the very beginning of my lease and the community team could not do anything about that. By the mid-term of my rent, this window stopped working after some ventilation check. It was never fixed. I was raising this concerns all the time and this issue have not been resolved for months. I also don't understand how some chatbot could solve any issues in physical world.

* "Again, we sincerely apologise for the inconvenience this may have caused and look forward to receiving your company details."
I have already told my company details and this "ouh, this is an anonymous account" is still there.

As someone who rented an office from them for a year and a half, I'm relieved to have left and never looked back. This was, without a doubt, the worst experience I've had in Warsaw. The community team is extremely ineffective, constantly failing to resolve issues.

And it's not just the community team—the entire organization seems dysfunctional, creating unnecessary problems for no reason.

Even months after leaving, I’m still dealing with their terrible service. They claim to return the retainer within 30 days of a request, yet it's now been 44 days, and I still haven't received it. They've completely ignored the tickets I've submitted through their support system, and the community desk says they're powerless to do anything about it.

Friendly and professional service of reception staff - Mr Mateusz, Mrs Joanna and Mrs Katarzyna. Thank you all very much for many years of business service support

Not bad, but not great either. I could write a whole essay from a few years of experience, but that would be insane. The most important business factor is overall price/value ratio which I'd say is around 3 in this case and mean: I you have no other better options, you can try.

Joanna, Mateusz, and Katarzyna are a real asset to Spaces. We appreciate them very much! They always let us know when mail is available and when I have a request, they are knowledable and respond quickly.