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Sparkling Direct Reviews 463

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TrustScore 4.5 out of 5

4.6

Wine Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the prompt and convenient delivery, often next-day, and the timely updates on their orders. People appreciate the wide selection of products, the ease of customizing gifts, and the user-friendly website. Many consumers also noted the beautiful and often personalized packaging, which adds to the overall positive experience. However, some customers also noted issues with delivery, including delayed orders, items not being delivered despite confirmation, or receiving incorrect items like a birthday balloon for a different age. A few other people also felt that the product packaging arrived damaged, or that personalized labels were not properly applied, leading to a less than ideal presentation.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Product

Customers had positive experiences with the product. Many reviewers praised the excellent product quality,... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, even for... See more

Service

Consumers consistently express high satisfaction with the service. Many describe it as super, great, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use of the website and the... See more

Based on these reviews

Rated 5 out of 5 stars

Ease of customizing and speed of delivery; we ordered from the U.S in the afternoon, making next day not possible but the next day good, so our late planning to wish our UK friend happy 70th was on t... See more

Rated 5 out of 5 stars

I came across Sparkling Direct during a last minute panic last Christmas for client gifts last year, and they’re so good, I’ve been back again this year! I’ve only sent champagne, so can’t comment of... See more

Rated 5 out of 5 stars

As with my 3 orders over the last three weeks, (Sept Oct busy months for me) The service has been excellent. Delivery done on time. Website easy to navigate. However today my order for a 75th Birthday... See more

Rated 5 out of 5 stars

Jacky went above and beyond to put things right when a postcode error caused delivery problems. My communications with her were responded to without delay and with a real desire to help resolve the... See more

Company details

  1. Wine Store
  2. Alcohol Store
  3. Corporate Gift Supplier
  4. Flower Delivery
  5. Gift Basket Store
  6. Gift Shop

Written by the company

Send Champagne gifts and wine gifts delivered for any occasion. Next day gift delivery of Champagne and flowers, buy wine gifts and get hampers delivered within the UK for birthday gifts, christmas, new homes, newborn baby and retirement presents. next...

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

463 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Gift for my nephews 18th birthday

This was a gift for my nephews 18th birthday, the gift arrived on time and my nephew was thrilled with how it was delivered and the packaging. Thank you for a smooth ordering and delivery I would 100% recommend Sparkling Direct.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Quilty and efficiency

Excellent product but had a slight problem but sparkling direct sorted this problem within 24hrs . A small problem but resolved with great efficiency and speed would definitely recommend to friends and family

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ease of customizing and speed of…

Ease of customizing and speed of delivery; we ordered from the U.S in the afternoon, making next day not possible but the next day good, so our late planning to wish our UK friend happy 70th was on time!
The price was also competitive with alternatives. It provided just the right value to express our sentiment.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

This was a gift ordered for a 70th…

This was a gift ordered for a 70th birthday, the order was placed, date for delivery arranged and true to their word, the gift arrived within in the stated delivery time. Great service, thank you. Would definitely use this company again.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Did not receive item...

Did not receive item... It was a mother's day gift and I selected the date of delivery to be 2 days prior. It is now mothers day and was never received. Very disappointing will not use this company again.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Accurate, efficient and reliable service

Accurate, efficient and reliable service. Good to have the opportunity to customise the label and accompanying card. Was pleased to be kept informed about the progress of the delivery. My niece was very pleased to receive this gift.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

SPARKLING DRINKS

This company, Sparkling, we're easy to order from ( and I am not an expert online). Within 24 hours, they had delivered the bottle of Gin for the friend I wanted to thank.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

A truly beautifully presented gift

A truly beautifully presented gift, well packaged and worth the price paid. The recipient praised the black glossy box which was packed with straw to protect the content. Praised the care taken and the quality of the product. One delighted customer!

February 13, 2026
Unprompted review
Rated 4 out of 5 stars

I ordered at short notice but was still…

I ordered at short notice but was still able to get next day delivery. Also it was delivered by midday which was excellent. It can now chill throughout the afternoon and be ready for our son and daughter-in-law to drink in the evening. Thought that the costs of ordering a known brand of champagne were a little on the high side.

February 10, 2026
Unprompted review

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