SparksDirect Reviews 

180
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent customer service and great prices. I ordered 26 LED drivers as part of a complete upgrade from 20-year-old halogen spotlights to LED throughout our house. The prices were si... See more

Rated 1 out of 5 stars

Ordered 2 400w led dimmers, delivery was really quick, unfortunately the description was not correct on their website. It states 400w led dimmer but it actually only dims 120w. They emailed me saying... See more

Rated 5 out of 5 stars

We only ordered a light switch, but we were constantly appraised of the delivery status via text & email and it arrived at the house at exactly the time we had been told. I've never unwrapped such a w... See more

Company replied

Rated 1 out of 5 stars

Avoid by all means. They didn't want to return unused item a few days after purchase making excuse about not being able to test the gear, which was clearly unused. Beside, their pricing is way too h... See more

Company details

  1. Lighting Store

Written by the company

Sparks Direct - Lights Electrical Items Dimming Systems Switches and Sockets Fire and Security Heating and Ventilation lights, switches and sockets


Contact info

3.6

Average

TrustScore 3.5 out of 5

180 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(180)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfactory service and products

Received a quick e-mail response to a pre-order query. Easy website to use. Prices reasonable. A possible error in my order resulted in a phone call to check before despatching - was actually okay but I appreciated the attention to the order. Goods received in good time. Only slight reservation was that the packaging could have been a bit more robust but none of the contents had been damaged so not a big issue.

June 29, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I was impressed by the way I was contacted to check that there wasn't an error in my order - also email updates to let me know the progress of my order. I would use this company again if needed.

June 28, 2015
Unprompted review
Rated 5 out of 5 stars

Really responsive and good service

I use Sparks a lot - always good service. I ordered a socket which had the wrong faceplate included (manufacturers problem); I e-mailed them and they sorted it by return post.

June 19, 2015
Unprompted review
Rated 5 out of 5 stars

Perfect!

Get service and speedy delivery, very impressed indeed.

Well done!!!!

And a big thank you.

Vicky

June 16, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Thank you for the great review, Victoria. We are happy to hear you're pleasantly impressed :) and you're welcome to order again on our website.

Rated 5 out of 5 stars

Heritage brass, really decent fittings

Fittings great, service great.
Used twice.
Would like to see free postage and packaging.
Would also be helpful if what you put in your basket stayed in there for more than 10 mins, as I keot forgetting the serial numbers etc!
Pictures for all fittings would be better than diagrams.

June 15, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Thank you for the review and the suggestions. When you order over £100 + VAT you get free postage. We will fix the situation with the basket, but just a reminder: if you register with us, the items you order will be saved in your account - so you can always see what you ordered, and what is the contents of your shopping cart.

RE: the pictures, we are working with the manufacturer to get better pictures on the website.

Your feedback is much appreciated.

Rated 5 out of 5 stars

Great service both online and in-store

Great service both online and in-store.

Would recommend and use again.

June 11, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Thank you for your kind feedback, Darren. You're welcome to order again on our website at www.sparksdirect.co.uk for in-store pick-up.

Rated 5 out of 5 stars

Ordered an item, item arrived much better than anticipated.

I ordered a paintable switch socket as a sample for a client. It arrived when suggested, and was of much better quality than I had hoped for from the illustrations on the website. Very pleased.

June 8, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Thanks, Ian. It's not easy to have a great picture of these devices, but they are just great! Have a lovely day.

Rated 5 out of 5 stars

God quality and price with quick delivery

I found the price good and especialy pleased you supply good quality products. Not so sure about the ease of useing the web site. I made mitakes on by first order and this was my fault but also it was easy to miss the mistake and the site could be made better for review and alteration of purchases.

Overall though very pleased and will use again.

June 1, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Thank you, Peter. We will pass this message on to the web team, and they will work on these issues. Your feedback is very much appreciated.

Rated 5 out of 5 stars

Excellent Service

Communication is first class. You are kept fully informed of what is happening with your order. If it is out of stock, they not only let you know, but also tell you when it will be available. The whole operation is very efficiently run. As for the products themselves, they are superb.

May 28, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

We're happy to hear this, Tony from dEvon. Thank you for your feedback :) - have a lovely day.

Rated 2 out of 5 stars

Sent me entirely the wrong product rather than letting me know the item was out of stock.

Seller was happy to refund me, but it was a waste of my time from the get go. Just tell me it's out of stock and refund me instead of sending something completely useless and have me need to return it for a refund.

May 23, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Hello Peter, we took a closer look at the situation with your online order: we have sent you the spotlight you have ordered, and we did not receive any email or phonecall from you that you have received anything different. Furthermore, we did NOT receive the item back, neither did we refund you anything. It might be that you're confusing us with a different online store.

In any case, please email us at sales@sparksdirect.co.uk with your online order number and a picture of the item you have received, and we will sort this situation out.

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