SparksDirect Reviews 

180
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent customer service and great prices. I ordered 26 LED drivers as part of a complete upgrade from 20-year-old halogen spotlights to LED throughout our house. The prices were si... See more

Rated 1 out of 5 stars

Ordered 2 400w led dimmers, delivery was really quick, unfortunately the description was not correct on their website. It states 400w led dimmer but it actually only dims 120w. They emailed me saying... See more

Rated 5 out of 5 stars

We only ordered a light switch, but we were constantly appraised of the delivery status via text & email and it arrived at the house at exactly the time we had been told. I've never unwrapped such a w... See more

Company replied

Rated 1 out of 5 stars

Avoid by all means. They didn't want to return unused item a few days after purchase making excuse about not being able to test the gear, which was clearly unused. Beside, their pricing is way too h... See more

Company details

  1. Lighting Store

Written by the company

Sparks Direct - Lights Electrical Items Dimming Systems Switches and Sockets Fire and Security Heating and Ventilation lights, switches and sockets


Contact info

3.6

Average

TrustScore 3.5 out of 5

180 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(180)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I would use this website again very good and quick service I coulnt believe I had my goods in two days

February 28, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Thanks for the review; we pride ourselves with both the quality of our products and the speedy delivery service!

Rated 5 out of 5 stars

Yes, a no fault service

The delivery and delivery notice was good and the product as expected. Would I buy from this supplier again ... Yes.

February 27, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Thanks for your kind review, Mike, and you're welcome to visit and order from our website even via your mobile phone!

Rated 5 out of 5 stars

Switch covers

Easy to use website and the goods ordered were exactly what we expected and arrived promptly. Thanks

February 25, 2015
Unprompted review
Rated 5 out of 5 stars

Good Service.

Easy to find and select items on the website. Quick and efficient delivery. Items as described. Well packaged.

February 21, 2015
Unprompted review
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Reply from SparksDirect

Many thanks, Peter. Your feedback is invaluable.

Rated 5 out of 5 stars

Buying fire alarms

Right first time. Very quick delivery. Bought 17 - clearly hold decent levels of stock. Wish the shop was closer.

February 21, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Thanks, Stephen. We hold large stocks of fire alarms, and you're welcome to order them online for next delivery!

Rated 5 out of 5 stars

Excellent

First time I have used Sparksdirect, The item arrived quickly and very safely packed, will use them again. Recommended.

February 19, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Thank you for ordering with us. Your kind review is much appreciated.

Rated 5 out of 5 stars

excellent quick service

Supplied a product that I had difficulty in finding. Easy to use and follow website

February 17, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Many thanks for ordering with us and for your great review. You're right, some of the items on our website are not easy to find anywhere else!

Rated 5 out of 5 stars

Service and Quality

Sparksdirect provided me with a fast and excellent service. Good arrived next day after ordering and the equipment fully met the quality and standard expected.

February 12, 2015
Unprompted review
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Reply from SparksDirect

Dear John, we're happy to hear this. Please do come and visit us again and order with us online :)

Rated 5 out of 5 stars

Amazingly quick delivery

Very efficient / Well packaged / Delivery was ridiculously quick.

February 9, 2015
Unprompted review
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Reply from SparksDirect

Many thanks for this great review. Our warehouse team is happy to hear your comments :)

Rated 5 out of 5 stars

Good service

First time I have used this company. They have a good online range to choose from with prices that are about right I'd say. Had a few problems with their website, it was unresponsive and down a few times during our ordering but we persisted with it until placed. Received an email the next day saying the goods had been dispatched and the following day we received them in good order and well packaged. Yes I would rate them and use again but hope they look at their website. Thanks.

February 6, 2015
Unprompted review
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Reply from SparksDirect

Dear Marcus, thanks for taking the time to review our website. We apologize for the down times on the website - we are currently updating several things in the back-end and updating products, and by now everything should be alright. We will keep monitoring the situation with the website to insure a 100% uptime.

Thank you again for your honest review, and we are looking forward to your next online order at www.sparksdirect.co.uk!

Rated 4 out of 5 stars

Arrived in a timely manner

Goods arrived next day. Product is slightly more flimsy than expected and there is no where for the wire to sit if you have the intercoms on the desk so it rocks on it's base. Having said that, for the price, the system works and is worth the money

February 6, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Thank you for taking your time to review us. We are happy you are satisfied with the products and the quick delivery.

Looking into your online order, this audio door entry kit comes with three handsets that are for wall-mounting - they are not for desk but for solid mounting on the wall. We hope this helps.

Rated 5 out of 5 stars

Good all round

Exactly what I ordered at a very fair price and delivered the next day - really cannot ask for more. The carrier gave ample notice of a one hour delivery"slot" and arrived within a minute of the beginning of the hour - considering that I live in the middle of nowhere in Devon that was really something of a first for any delivery. I shall certainly use this firm again if the need arises.

February 5, 2015
Unprompted review
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Reply from SparksDirect

Dear Patrick, many thanks for your great review. We are delighted to hear that the courier delivered on time (as promised) and that you're satisfied with our products and services. Don't forget to recommend us to your family and friends!

Have a great day from us all at Sparks.

Rated 1 out of 5 stars

Disappointing

Placed an order, some aluminium profiles for LED strips.
At the time, in the description box was mentioned that this type of profile, comes with a clear cover. Received the order and surprise the profiles without covers. Called straight away and have been told that for these type of profiles, the cover needs to be ordered separately. Meanwhile checked the web-site and the description has changed over-night.

It's disappointing, bad experience, to pay for something and receive the incomplete order, based on misleading description on website

February 4, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Dear Andrew, we apologize again for any inconvenience this has created you. We have updated the website with the precise information and have emailed you with our apology and solution.

As per our phone and email conversation there is a way for us to remedy this situation: we offered to take these items back with no extra cost on your side, but you would rather prefer to anonymously write a review and not have this sorted out. We are sorry to see this is the way you want to take.

Rated 5 out of 5 stars

Amazingly quick service

Fastest service I've ever had! Ordered around 2pm and was delivered around 3.30pm the same day!!!!
Easy to order and great communication. Would definitely recommend.

February 3, 2015
Unprompted review
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Reply from SparksDirect

Mrs Clare, we are happy to hear that. Sometimes we like to surprise our customers with the same day delivery :)

Rated 1 out of 5 stars

Buyer beware

If you choose to buy from this company be very sure of the item you are purchasing - do not assume the picture is correct. I bought what I thought was a brass switch with a white button per the picture, what arrived was all brass. Several emails later, one acknowledging photo error they had still not agreed to accept return as wrong item. After more arguing they finally said they would accept. Poor service poor attitude in the end didn't trust them to refund postage. £23 down the drain.

January 22, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Dear E. Footitt / Northants, we are disappointed to see your review RE: your online order at Sparks, especially since we settled this situation via email in such an amicable way.

You ordered on our website a certain item that had a CORRECT description and title but an INFORMATIVE picture, and you were surprised to see that you didn't get what you saw in the picture - yet it was the right product according to all the information on the website. After notifying us concerning this, we explained what the situation is, we apologized for any inconvenience, we remedied the error on the website, and at your request we offered to take this device back for a full refund of your online order PLUS the shipping tax to send it back to us.

From our side, we apologize again for any inconvenience this has created you, and we will indeed refund you as agreed (you will be at NO loss). We even offered to get you the product you need. We are doing our best, and we hope that the customer is satisfied.

Rated 5 out of 5 stars

Quick delivery, seamless

Ordered outdoor lights; arrived much faster than expected and in pristine condition.

January 17, 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Many thanks for the wonderful review. We are happy you are satisfied with the outdoor lights and the quality of our service.

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