Doesn't deserve one star but can't leave a review otherwise. Very poor service.Ordered shoes and paid with card.No indication that it had been successful and no order confirmation email so tried again... See more
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See what reviewers are saying
Excellent customer service. Ordered Birkenstocks, arrived very quickly. Too small so returned and received refund within 24 hours. Received emails throughout process. Will purchase from them again.
I love the variety of sizes and clothes. They have a good size range and I like the tips that are given for the sizing of the shoes as this often saves a lot of to and froing. Furthermore, the quality... See more
Absolutely without a shadow of a doubt the very worst company ever to try and get a refund of when the evidence is clear as day you did not receive the parcel,.video evidence, plus confirmation from t... See more
Company replied
Company details
Written by the company
Footwear, clothes, bags and accessories... More than 1,500 brands and 100,000 styles, free delivery, free returns. Birkenstock, Nike, Converse, Dr Martens, Fitflop, Crocs...
Contact info
3.4
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality experience
Easy to order prompt service and great updating on your order
August 29, 2023
Unprompted review
No issues, would use again!
I have never heard of Spartoo before but they had a pair of limited edition crocs for retail, I was sure there would be a problem, but they were perfect, no issues, apart for UPS being lazy, no import fees or duties, ordered Friday arrived Monday, can't complain!
August 14, 2023
Unprompted review
All as expected
All as expected; delivered in a timely manner, well packaged and lovely sandals. Unfortunately were a little too big so had to return them.
July 18, 2023
Unprompted review
No problems
No problems. easy ordering, Delivered on time. Fitted perfectly and comfortable.
July 11, 2023
Unprompted review
the item had duti import fee,noone let…
the item had duti import fee,noone let me know about that.I paid 40£ for duti import fee,I do not recomending spartoo.co.uk.
Later on,when I checked their internet sait,I saw,that they saying,that some products could have a duti import fee.I think that this should be shown when you making your purchase,no after that.
July 4, 2023
Unprompted review
Reply from Spartoo.co.uk
Hello Mariya,
I'm sorry if you have overlooked the information about customs fees when placing your order. The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green button "Confirm Order." The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
Please understand, these import fees are imposed and enforced by the British government. As a company, we do not have any say in it, nor can we estimate how much they will be.
I am sorry if you missed this when placing your order.
Erin with Spartoo UK
Great site easy to manoeuvre and great…
Great site easy to manoeuvre and great products with lots of choice. Best price for the item I purchased by a substantial amount. Excellent communication. Delivery was extremely quick. Can highly recommend SPARTOO.
June 25, 2023
Unprompted review
Scam or what
A Wats app msg came for job. She talked and I told her that I am looking for work from home so she gave me a link
Spartoo.cyou
And ask me to make a account and start grabbing order. I understand the work and I started.
The task is of 38. But every after 10 task I have to add some usdt fund I did that
First 121. Usdt
Second 182 usdt
And now again asking for 308 usdt. Claiming that I will get a profit.
But I asked them that was not informed before that. Kindled customer care to call but Noone is answering
May I know. Why so.
I need my funding amount return and need a call back
June 26, 2023
Unprompted review
Reply from Spartoo.co.uk
Hello Leena,
I really am sorry you experienced this scam. Spartoo does not have any online work like you have described and is not associated with any site at the .cyou domain. You will need to contact your local authorities to report this scam with any information you can give them.
You can contact our customer support team at adriana@spartoo.co.uk or give us a call at 02033 182709 Monday through Friday 8am - 4pm BST, and we will try to help in any way that we can.
I apologise for this fraudulent activity done using our name.
Adrien with Spartoo.com
Ease of search and range of stock
WE were able to locate the item we required quickly and order swiftly through PayPal at a competitive price.
June 26, 2023
Unprompted review
Fab customer service
Fab customer service, would be 5* but the checkout was confusing- order placed but not go through. PayPal is an option but for some reason it just spun around, eventually put through with just card payment.
June 20, 2023
Unprompted review
BEWARE
Purchased a pair of shoes from this company. Ordered a size 5.
Didn’t receive any email confirmation after payment so chased up. Then get an email that I owe £60 import fee. Wasn’t clear on order so checked reviews and common occurrence. Paid fee and shoes were delivered in wrong size. Nearly 300£ out of pocket. Have emailed 5 times and no reply plus no response from phone lines. Have opened fraud investigation with my bank and have been advised to take legal advice. Wish I read reviews before purchasing. BEWARE
June 6, 2023
Unprompted review
Reply from Spartoo.co.uk
Hello,
I apologise that you had a bad experience with receiving your order. I am also sorry that you had trouble contacting us.
You can contact our customer support team at adriana@spartoo.co.uk or give us a call at 02033 182709 Monday through Friday 8am - 4pm.
After checking your order, I can see that your parcel is above £135 in total value and has come from our warehouse in France, this is the reason UPS asked for further payment of Customs Duty.
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green "Confirm Order" button.
I am sorry if you missed this when placing your order.
Erin with Spartoo UK
Excellent service.
Great products. This company sends and returns with no quibbles. Such a nice change, thank you.
June 17, 2023
Unprompted review
UPS delivered the boots I order which are great but was unaware I had to pay £54 import duty (cash only) May have been in the small print buy no made very clear on Spartoo website.
UPS delivered the boots I ordered which are great but was unaware I had to pay £54 import duty (cash only) May have been in the small print buy not made very clear on Spartoo website. So beaware!
June 7, 2023
Unprompted review
Reply from Spartoo.co.uk
Hello Suzanne,
I apologise for the confusion and surprise.
Orders which are above £135 in total value will result in UPS asking for further payment of Customs Duty.
Unfortunately, to receive your parcel, you would need to pay these charges. It can either be paid on your tracking link or with the UPS driver in person. If you do not wish to pay these import fees, you may refuse the delivery. Then we will contact UPS and request the parcel be returned to the sender. Once we have confirmation from UPS that the parcel will be returned, we will refund you in full.
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green button "Confirm Order." The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
I'm sorry if you have overlooked this when placing your order. Please understand, these import fees are imposed and enforced by the British government. As a company, we do not have any say in it, nor can we estimate how much they will be.
I would invite you to place any future orders which are above £135 on our sister site Rubbersole.co.uk, where we offer the same great products and deals. For orders placed on Rubbersole, we are able to guarantee that orders coming from our warehouse in France will not have any import taxes imposed upon them. If you have an account with Spartoo, you can use the same login and password on Rubbersole.
I hope this makes sense, and I apologise for this inconvenience.
Adriana with Spartoo.co.uk
Delivery fee
Hi, I ordered a pair of shoes and got charged £4.98 delivery fee on the bill, it said free delivery and returns, hopefully will but be charged this?
June 2, 2023
Unprompted review
Reply from Spartoo.co.uk
Hello Donna,
My apologies for any inconvenience caused.
We do offer free delivery and returns, yet there is an asterix * which explains the details further when clicked upon.
For all orders placed on Spartoo.co.uk, we use 2 warehouses; one is located in the UK (Peterborough) and the other one in France (our central warehouse).
For all items coming from our UK warehouse, delivery is free of charge with Hermes Standard or 3.98 for Hermes Express.
After Brexit took place, we had to stop all shipments from France momentarily due to logistical reasons. We have now managed to activate shipping for items coming from the French warehouse, but unfortunately delivery is not free for these items.
For orders coming from our French warehouse, delivery is £4.98 with UPS Standard or £12.98 with UPS Express.
You can tell where your item is coming from based on which courier service is being offered when you proceed to the payment page.
I hope this helps and makes sense.
In order to apologise for this inconvenience, I have processed a refund of your delivery fee. You will receive your money back into your account in the next 3-4 business days.
Have a nice day.
Adriana with Spartoo.co.uk
I didn't get my 200GBP order and customer service phone number is incorrect...scam?
I placed my order on 8th of May and delivery was scheduled on May 15-17. I haven't received the items yet. There has been no tracking update from over the week and it shows that parcel is out for delivery for over the week. On the UPS website it shows that the parcel is still in the warehouse. The customer service phone provided on UK Spartoo website is incorrect as it is the phone number to Carlington Home Improvements. Even a European number is registered to the same company, and either way nobody picks up. There is no email address or chat option, or some query form, so there is now way to contact this company. I replied to the order confirmation email, as I thought maybe this way I will be able to communicate with someone from their customer service. I waited 2 days and noby replied either. What the heck is going on? I spent 200GBP on my items and didn't get them and there is no way to contact Spartoo customer service to find out where my parcel is. Is this some kind of scam company???!!!
May 19, 2023
Unprompted review
Reply from Spartoo.co.uk
Hello,
I apologise that you had trouble contacting us. You can contact us at adriana@saprtoo.co.uk or give us a call at 02033 182709
After checking your order I can see that your parcel has come from our warehouse in France and as it is above £135 in total value that is why UPS is asking for further payment of Customs Duty. I can see that you have already contacted us about that.
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green button "Confirm Order." The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
I'm sorry if you have overlooked this when placing your order. Please understand, these import fees are imposed and enforced by the British government. As a company, we do not have any say in it, nor can we estimate how much they will be.
I can see that your order has already been refunded.
Have a lovely day!
Adriana
this is the worst site
this is the worst site. I bought a sneaker that was on sale on the site for 173 pounds, and the value of this product is 180 pounds on the official website of mizuno shoes.
arriving at home I receive a bill worth 41.62 pounds that I need to pay more. I am very disappointed, sad and nervous because the website didn't say that I should pay 40% tax on top of the product. If I had been warned earlier I would not have bought it. For me this is the worst site, I do not recommend and would not buy again.
May 19, 2023
Unprompted review
Reply from Spartoo.co.uk
Hello,
After checking your order I can see that your parcel has come from our warehouse in France and as it is above £135 in total value that is why UPS is asking for further payment of Customs Duty.
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green button "Confirm Order." The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
I'm sorry if you have overlooked this when placing your order. Please understand, these import fees are imposed and enforced by the British government. As a company, we do not have any say in it, nor can we estimate how much they will be.
I have issued a partial refund of your order to apologise for this inconvenience.
Have a lovely day!
Adriana
I received wrong product!
May 18, 2023
Unprompted review
Reply from Spartoo.co.uk
Hello,
I am so sorry that you received the wrong product.
We have already contacted you via email with some options, like a partial refund if you wish to keep this incorrect product or a return for an exchange or refund.
I would love to get this issued solved for you so if you could please contact us at adriana@saprtoo.co.uk or give us a call at 02033 182709 so that we can continue with the return process that we have already started.
I apologise for the warehouse mix-up.
Adriana with Spartoo
Amazing Service!
I had been looking for a specific pair of Jonak shoes for over 10 months (they were sold out everywhere), until I found them on Spartoo. Having seen the average score on Trust Pilot, at first I was reluctant to proceeding but I am so, so glad I did!! Customer service was amazing, Ariana kept me informed on every single step or progress made with my order and the shoes made it all the way from France sooner than anticipated. They are a perfect fit too! Thank you so much, Spartoo team, you made my day!
May 12, 2023
Unprompted review
MK Willis trainers disappointed
Ordered MK Willis trainers described as White/Gold as I already have several pairs of these trainers I was excited that they was available in described colours. They finally arrived today after problems with UPS (it would be helpful if UPS sent email/text to say taxes need to be paid rather than waiting for customer to constantly have to follow on tracking) On opening I was disappointed to see trainer upper was gold in colour the only white was on the wedge, I would return but after reading reviews that other customers have posted about returning goods I won’t bother and mark it down to bad experience. Maybe the description should read Gold/White as the prominent colour is Gold.
May 11, 2023
Unprompted review
Reply from Spartoo.co.uk
Hello,
I am so sorry you did not receive the item you were hoping for. If the photo and description of the shoe is wrong, I would love to fix it. Could you please email us a photo of what you received to Adriana@spartoo.com?
If you do wish to return, we offer free returns and your refund would be issued back to your original payment method. If not, then I would love to offer you a discount for this inconvenience. Just contact us at adriana@saprtoo.co.uk or give us a call at 02033 182709.
I apologise for this colour confusion.
Adriana at Spartoo
Great service
Great service. Paid for the fast delivery and it actually arrived less than 24 hours after my order. Well pleased
April 27, 2023
Unprompted review
Awful customer experience
Awful customer experience! Not only I paid a hefty delivery charge but also £70 of taxes from UPS for which we can’t even change the delivery date! This is the first and last time for me! Dreadful Spartoo, you should consider changing the way you treat your UK customers! Please don’t buy on this website, overall it costs more than on the brands directly! To avoid at any cost!
May 5, 2023
Unprompted review
Reply from Spartoo.co.uk
Hello Laetitia,
After checking your order I can see that your parcel has come from our warehouse in France and as it is above £135 in total value that is why UPS is asking for further payment of Customs Duty.
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green button "Confirm Order." The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
I'm sorry if you have overlooked this when placing your order. Please understand, these import fees are imposed and enforced by the British government. As a company, we do not have any say in it, nor can we estimate how much they will be.
I have issued a partial refund of your order to apologise for this inconvenience.
Have a lovely day!
Adriana
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