Spearfishingstore.co.uk Reviews 

22
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having snorkelled and dived when younger, I recently became interested in spearfishing and coastal foraging. I went to Startpoint with a “I need pretty much everything to get me going” approach... See more

Rated 1 out of 5 stars

Since being taken over, their customer service is appalling. I've shopped with SFS for a number of years and never had an issue under the old management. I recently called up to ask or advise on... See more

Rated 5 out of 5 stars

Spoke to multiple people on different days about different gear and they were all very helpful. Ordered with no problems at all. Had to return wrong sized flippers but again, very straight forward wit... See more

Rated 5 out of 5 stars

From the minute I phoned to ask about purchasing a spearfishing mask for my son they were very helpful, as I do'nt know nothing about the sport, I also wanted it in a hurry as it was a birthday pres... See more

Company details


Contact info

4.1

Great

TrustScore 4 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(22)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Startpoint service

Having snorkelled and dived when younger, I recently became interested in spearfishing and coastal foraging. I went to Startpoint with a “I need pretty much everything to get me going” approach.

Barcley, Joe and team spent a great deal of time taking me through everything with solid practical advice at every point and never treated me like the spearo-kook that I felt like. In particular, at no stage did they upsell or try to get me to spend more than I’d budgeted for. If anything, they would temper my new-found enthusiasm with “you probably don’t need that at this stage” and also offered a discounted package for what I did buy.

I enjoyed an amazing guided day with Joe, and am now passionate, if still pretty novice, about the sport. The inclusive approach has made me feel like I’ve joined a friendly club rather than become a new customer.

There is nowhere else I’ll be going when I do need to replace or upgrade my kit. Top recommendation.

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

Customer service gone down the drain

Since being taken over, their customer service is appalling. I've shopped with SFS for a number of years and never had an issue under the old management.

I recently called up to ask or advise on a new suit and was chatting to the YouTube legend, Joe Pike (Joe PK). We chatted about the apnea suits and their own start point suit and why their suit was superior. His reasoning was that it was made by one greek bloke and it was a superior fit. He didn't ask me for my dimensions to know how it would be a superior fit. Am I tall and skinny, or am I short and stumpy? How does the start point suit fit to my body? How does it being made by one greek bloke make it superior?

I then found out the Start Point suits are made from Sheico neoprene, which seems like a very basic and cheap neoprene and used in most basic budget suits. Why would I spend premium money for a budget suit?

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Very good

Spoke to multiple people on different days about different gear and they were all very helpful. Ordered with no problems at all. Had to return wrong sized flippers but again, very straight forward with good comunication from the company. All in all a pleasure.

July 29, 2021
Unprompted review
Rated 1 out of 5 stars

Staff is very rude and unapproachable

Staff is very rude and unapproachable. Very bad business. If you purchase your order online, don't expect your product.

July 4, 2019
Unprompted review
Spearfishingstore.co.uk logo

Reply from Spearfishingstore.co.uk

This order is taking longer than the customer expected to arrived due to the customers delivery location. On our website we do state that the order going to "highland and island" locations can take longer than the normal advertised time scale. We are in contact with the courier trying to assist. We have not been rude and have responded to every email promptly. In an ideal world of course the courier would always be fast, however we feel giving us a one star review due to the delivery taking longer than you hoped for is not justified.

Rated 5 out of 5 stars

I went through hell when I ordered…

I went through hell when I ordered through Scuba Store/Dive Inn/ Trade in.....whatever they call themselves. They are a scam which should be avoided at all costs! My friend recommended Spearfishing Store and I could not be happier with the service. I spoke to Anthony and he kindly and patiently talked me through all the kit I would need to get me started. They are extremely well informed and have great stock and prices on there site. They were so friendly and so easy to get hold of, my order came the next day. I could not recommend Spearfishing Store UK enough! And please so you don't make the same mistake I made, please avoid Scuba Store at all costs, just trust me on this one!

June 19, 2018
Unprompted review
Rated 5 out of 5 stars

excellent, brilliant!

i had some compatability questions with regard to new spears, my email was answered within a minute, (wow!!) my order was dispatched fast enough for me to back in the water by the weekend, you can't ask for more than that!! ace shop, defo use them again and again

August 29, 2011
Unprompted review
Rated 5 out of 5 stars

Out of This World Service

Having recently started out spearfishing i needed pretty much the whole kit. I bought all of it over a few months from
Spearfishingstore.co.uk as the service and advice i recieved was better than any i have had before or since from a store or shopping online. As i live a fair distance from the store all of my orders were online however the help i recieved regarding sizing was outstanding and accurate each time with the option of a return if not.
I dealt with Anthony when needing advice on sizes or a product in general and would like to say a big thank you to him
for everything. I cannot reccomend this store highly enough,

Rich

August 24, 2011
Unprompted review
Rated 5 out of 5 stars

Top service, fast delivery

My order arrived the following day having placed the order at 2pm! - I was very impressed with both the speed of service and the quality of the goods.

August 24, 2011
Unprompted review
Rated 5 out of 5 stars

great experience.

Didn't know what I wanted, but staff responded to emails with impartial advice. Their honesty encouraged me to place order with you.

August 24, 2011
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

From the minute I phoned to ask about purchasing a spearfishing mask for my son they were very helpful, as I do'nt know nothing about the sport, I also wanted it in a hurry as it was a birthday present. It was delivered the next day as promised

EXCELLENT CUSTOMER SERVICE ALL ROUND

August 24, 2011
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look