Specsavers Reviews 

So i ordered few times for 3 mounts from here. Always one of my lens was wrong i am sure not correct diopter because i don’t see good i complained and the way they fix it is give ANOTHER wrong one . Nobody checked they r like ye ye sure here u go and again wrong . They gave me different quality lenses every time and i asked and payed for good one. I was ordering from they from 3 countries till now and everything was good but not here . Fix your staff because they are definitely not competent!!!!!!! Bad bad bad hate them i am sorry but thats money u should provide for what i paid ..

Specsavers Home visits
Sheffield 2 Domicillary.
We contacted specsaver as dad I'd bed bound the service was excellent an appointment was made they kept us in to date on appointment time on day of appointment and we very professional would recommend these people.

I spent over 300 euros at Specsavers for a new pair of glasses, but they've been unsatisfactory. The prescription is not right for my daily use in front of computers, and the frames are too heavy, causing dizziness after just two hours of use. Despite more than 6 visits to the store for adjustments, the issues persist. Now, after a year without a solution, Specsavers has informed me they can't anything more with these glasses. This has been a huge disappointment, especially after being a customer for three years.

I've been registered since 2017 with Specsavers which is when I decided to try contact lenses. They were fantastic in finding the right ones for me and nothing seemed too much trouble. Fast forward 7 years and the drive to simply get as much money off you as possible as quickly as possible is blatantly evident. Not only did I end up with a trial pair of new contacts that left me unable to read my text messages on my phone or see my daughters face clearly from any distance within around 8ft but when I question if they could improve it or tweak my prescription the optician simply said no b she couldn't help any further. Needless to say my involvement with Specsavers has come to an end as I left feeling helpless and simply an inconvenience as I listened to her telling me unfortunately my eyes have deteriorated. NOT TRUE, ever so slightly yes but the contacts I was assessed for were debilitating and I have since been assessed by the well known high street/pharmacy, who were so helpful, knowledgeable and accommodating that I've found a lense that has given my close up vision back as well as distance and are so comfortable. Not the only dissatisfied customer on the day as I heard a gentleman complaining about having to return 3 times for the repair of £600 spectacles. Standard's have dropped, and I've dropped Specsavers. I will also not be taking my daughter there for eye tests anymore

A woman in the shop made an appointment for me, I came back next week at the exact pdate and time she told me, and then it turned out that the appointment is not in the system. So I absolutely wasted my time and also didn’t get neither prescription or lenses, and have to wait another week for the new appointment. Awful service.

I bought 2 pair of Viktor&Rolf prescription glasses, absolutely awful, the metal frames got rotten and lenses constantly keep falling from the frames ( also happened while I’ve been driving a car! ), it started to happen 4 months from purchasing. Went to the store they have been tightening up the drawers, so on 5 times as it only worked for a 1 day! The for glasses at specsavers works only 3 months, absolutely a joke, very expensive lesson of not spending money on expensive glasses (though for the price I will get quality as well).

Excellent service and help, highly recommend

I am using Specsavers Eyevision lenses for few years now. I have always been using aquiane but recently it was few times not available for me eye prescription, so I had to buy different type. As much as I really love aquiane and umere (one of the replacements I got), then Vitrea is just the worst lenses I have ever had. They were constantly hurting my eyes, falling or drying out after an hour. Very bad experience. I have used much more lenses than usual as I had to change them all the time. I have decided to stick to Umere and not to experiment anymore.

Highly unprofessional staff rude behaviour, not ready to listen, the lady staff apparently the big boss of the store was literally mocking at me.
From her attitude, she was like "buy if you want to otherwise get lost"

I was a happy customer until I was with SpecSavers Den Haag. I regret going to SpecSavers Leidschendam

Train them to behave with customer, teach them to listen first

Undoubtedly the most frustrating shopping experience I've ever encountered occurred at Specsavers when I decided to purchase a pair of glasses. Taking advantage of their promotion, which offered a second pair for free with the purchase of one, I selected the frames and was informed to collect both pairs in two weeks. When I arrived two weeks later on July 16th, a Saturday at 14:00, the store was unexpectedly closed. Returning on a Thursday after 17:00 during the following week yielded the same disappointing result—closed again. After three visits spanning four weeks, I managed to obtain only one pair. The staff explained that they couldn't locate the order for the second pair.

Opting for another frame, I placed a new order, being told to return in two weeks. Upon my return, the staff couldn't find the order once again, prompting me to reorder. This frustrating cycle continued until last Saturday, December 2nd, when, to my disbelief, the staff still couldn't locate my order. They insisted on placing the order for the fourth time. Frustrated, I declined, expressing that enough was enough. I simply want a refund and reimbursement for my travel expenses at the earliest.

Planning to return to the store on Saturday, December 9th, I intend to return the remaining item and secure a refund. I really hope to avoid setting foot in that store ever again.

If it would allow me, I'd rate Zero!!!!! But for some reason, the lowest rating is 1 star!

My 89 year old father purchased hearing aids at a cost of £1,095 from Specsavers. He experienced so many problems with them as they were so flimsy and they would often not work resulting in my dad having to physically take them into the store to be fixed. Not a convenience for an 89 year old man who walks with a stick!!! He had to take them back to the store on several occasions. Subsequently, he ended up upgrading to a more expensive set (£1,795.00) believing these would be superior and would give him no trouble. But no, these were just as flimsy and again he had to take them into the store to be fixed. (All this was within the 100 days return policy).

A while later, I noticed my dad was wearing his old NHS aids and asked him where his new ones were to which he replied, "I'm not wearing them, load of rubbish, they keep breaking down and I'm just going to wear my old ones".

I contacted Specsavers who told me "The audiology department is nothing to do with them, it is a separate franchise" and they gave me a number to contact someone called Mallory Peters.

Miss Peters told me it was "outwith the 100 day refund period (my dad had been constantly taking the aids back to the store since purchasing them in August 2022 and this was only October 2023) and so there would be no refund and there was nothing she could do and if I wanted to make a formal complaint, I was free to do so but it would ultimately come to her and she was not going to do anything about it"! I told her it was ridiculous that the product they sold my dad needed so much maintenance and kept breaking down causing my dad to have to physically take the aids into the shop to be fixed. Her reply was - "your dad can send them in the post" I said but then he'd be without them to which she replied "he can send in one at a time" Absolutely shocking customer service and advice!!!!!!!

I contacted Consumer Advice and they gave me information saying my dad had Consumer Rights and I could take Miss Peters to Small Claims Court. I sent an email stating this is what I intended to do to which she replied she would refund 40% of the £1,795.00 which amounted to £718.00 but in order for this to happen, I would need to return the hearing aids!!!

I was not sure if we would win in the small claims court so accepted her paltry offer so that my dad would at least receive something back of his hard earned money but it really angers me that Mallory Peters has kept the majority of my dads money AND has the hearing aids back!!! Is she going to re-sell them??

Luckily, my dad had me to help him but there will be a lot of elderly people out there with hearing aids that don't work and they would have no-one to help them! And Specsavers won't help them and Mallory Peters won't help them.

I honestly believe this company should be investigated - Sub-standard Hearing aids are being sold in their stores for a lot of money but they are taking no responsibility when there's a problem and then you have to deal with the very 'military minded, greedy Miss Peters!!!!

I hope people take note of this and go to a proper Audiologist with good customer service. Because for sure - You will not get this from Mallory Peters or Specsavers. And certainly don't buy the rubbish hearing aids shown in the photo - flimsy rubbish and don't work properly!!!!

Reply from Specsavers

Updated 25 minutes ago
Dear Ruth,

I am very sorry to hear about this experience, but I would like to ask you to contact the relevant store or Specsavers UK to resolve your complaint.

Kind regards,
Isa - Specsavers

Specsavers, your response is insulting!!!!! As I have stated in my review, Specsavers and Mallory Peters would not help. I've already written to the owners of Specsavers - Mary and Doug Perkins - who did not respond to my email so I don't think I will waste my time!!!!! You remain a SUB STANDARD SERVICE.
WHAT A RIDICULOUSE RESPONSE FROM SPECSAVERS!!!!!

They were super friendly and had patience. They were very clear on instruction and really helpful.

I had a wonderful experience! As an international student in the area, I was very impressed with the staff's ability to communicate with me in English. The actual eye appointment was thorough and addressed my needs. The prices were very fair.

I recently had an unfortunate experience with this eyeglass provider. I ordered two pairs and received one for free. The first pair I received was the wrong frame for my eyes, despite multiple checks, the seller told me they were fine. I was advised to wear them for 2 weeks, but they immediately gave me a headache. The free pair was fine, but the third pair was mismeasured. I had to return them and now face a two-week wait. Within the price range I paid, there were no other suitable frames, so I had to opt for a cheaper option. Unfortunately, they did not refund the price difference but instead offered a glass cleaner. I'm very dissatisfied with the service I received.

Ordered 2 new glasses with straight legs at Specsavers in Hoofddorp Centrum but when came to pick up, 1st staff took measurements & curved the legs without checking or asking how the glasses original should be. After made few attempts to straighten back the legs but they failed, 2nd staff took 1 of the glasses & lied to me that they have plenty new stock in the shop & will replace a new one for me but during the process, I found out he took the display set to replace it but keep lying he did use a new frame. Then 3rd staff (looks more senior among 3) told me that their store never keeps new frame & trying to cover up for his colleague that he didn't tell such lie. What a horrible experience that I had with this branch, super disappointed & sad as my whole family has been buying new glasses from this branch. The worst part was, none of them apologies for what they have did to me 💔

Terrible experience with ankerside tamworth specsavers..customer service non existence...order replacement glasses over 5weeks ago been fobbed off week after week saying delay with lenses from company .. finally cancelled saying lenses wont fit in frames which was checked originally by shop ..paid with cash now having to wait for refund on card before we can order new glasses with boots opticians wouldn't use specsavers again ...only giving one star because can't give zero ..

I ordered because they have a promotion, 3 + 1 for free. Thus I ordered 6 and I did not get the free part at all.

Very disappointed, I will not order from Specsaver again, poor customer service & wasting my time to do this administration, very sad experience.

Have made two appointments and bought two glasses and extremely pleased with the price customer service and assistance given. if you have questions they are always willing to help

I think Specsavers are about to go into administration so DO NOT give them your hard earned money. They were very quick to take my money after my eye test but are not giving me the glasses. We are weeks past the date my glasses were due. For weeks now, their customer services center / online chat agents keep assuring me they'll look into it and get someone to contact me, but so far nobody has called me. Something is going on with them and today I was advised by someone in customer services that they're not allowed to divulge what's going on, but that I'm one of many, many customers who have been scammed. Keep away from this outfit. Even their tacky responses on here are terrible - 'We're happy to help' then they give you a link to a website that's not in English. I'm taking them to court - STEER CLEAR.

I am still waiting for my glasses, it's been 2 weeks since my order.