Specsavers Reviews 

Appalling- I’ve been waiting for a callback for a at home appointment for my housebound mother who lives alone following her knee replacement operation with a broken hearing aid for over 2 weeks now. Rang Maidstone to chase the booking as was advised there’s only one person dealing with bookings, we will call you when I get to you on the list - I told you not to chase! Absolutely dreadful service - this is for a privately funded hearing aid ! - my view there are other providers with far better service levels - pay them - don’t pay and wait for this ! And the Maidstone staff member is in desperate need of customer service training !

Whilst I cannot fault the eye teams at either Swindon or Cirencester, the audiology dept at Cirencester has left me feeling very dissapointed. Essentially I am £2000 worse off and cannot hand on heart say my hearing is that much better with these quite expensive hearing aids. Department is a very big word for a one man band that doesn't work Saturdays and sometime is off ill. You cannot even purchase simple accessories for your £2000 aids off the shelf and would have to make a weekday appointment especially. I accept responsibility for not ensuring my £2000 was wisely spent but assumed that the most expensive would be the best. I don't think I have ever spent that sort of money so quickly and been rushed out of the surgery with inadequate instructions before. (why do hearing aids have a volume setting below zero?) I believe my 100 days satisfaction period has well since passed so it looks like I am stuck with a product that doesn't have a service level to match its price tag.

I organised an at home appointment for my elderly sister as she wanted hearing aids. He came, no explanation leaflets given,no hearing test etc. when he asked her what she wanted she said needed to be discreet - he then offered just 1 set that cost £2000.
and she had to pay there and then. Thinking about it the next day she realised she hadn’t been show any alternatives and was not happy with the service so rang to cancel and a reimbursement of her money. She was told the only person who could do this was the person she saw as he had the debit machine and was on the road, but would phone her. No call so I rang them and was told he’d had a medical emergency and had to go to hospital so they don’t know when her reimbursement will happen as it depends when he’s back at work. This is unbelievable, but he was adamant there was nothing he could do. If I could have give it no stars I would.

I found myself deaf in one ear, after a major health issue, and looked to Specsavers audiology (home visits) to see if there was something they could do. OK, I realise my hearing with an aid, will never be as it was, but Specsavers audiology have been on a journey with me to find one suitable for me.

They have been fair, in my dealings with them, explained to me what I should expect, and have since given me follow-up after care with both my NHS aid, and my privately purchased aid, both of which I use, when one is being rested.

My experience has taken me a while, to get to this point, but I am happy, overall, with the service I received.

I took my family to Specsavers 3 years ago. The service was perfectly acceptable and we left happy. However, we decided to try a different opticians 2 years later for our next check up. 6 months on from this time I am still receiving regular texts from Specsavers. Although the text says I can ‘STOP’ these messages you can’t. I feel so frustrated and annoyed to get these messages, especially as it’s been 6 months since they started. My husband is also getting them. It’s verging on harassment.

Review for Darlington specsavers..signia stretta hearing aid..having had these aids for over 6months and being back and forth about 8 times I'm still no further forward with the difficulties and performance of these aids,audiologist just says that's the best he can do,more like I just do not have the experience you require..would definitely not recommend specsavers..I'm on holiday now and one of them has given in on me and it happens to be the one I depend upon..looks as though I'm going to have a silent holiday..I will be changing my provider as soon as we get back home..

Specsavers Welwyn garden city branch have gone down the pan with the customer Service levels. Couple of times this year I had to chase my contact lenses order, before going on holiday. Called several times and left my contact number, waited 7 days and still no response from this branch. Nevertheless their sales staff are quick to take payment over the telephone. Sadly I have to give them a 1 start review !!!

I have had to put my hearing aids in for repair, on 11th Sept, and was advised it would take approx 1 week. Here we are 3 weeks later, no hearing aids, no contact from them. I had to call them and was fobbed off with the standard party line, and the neighbours and visitors complaining about the volume of my TV. I am embarrassed to leave the house, as I keep having to ask people to keep repeating themselves. Very very poor service.

Firstly, the store in Accrington really does look great! The service I got from Tahrima the optometrist really was very good, friendly but also professional!

I arranged a home visit for my mother and was told it would be between 4 and 5pm. Nobody came. I had missed a call at 3:50, presumably that was the call to tell they we're not coming. I phoned at 5 to be told that due to sickness nobody was coming. Why was I not told earlier? Why was no message sent? Annoying I'll try to find someone more reliable.

Ordered new NHS hearing aid as lost i one, the cost was £86.00 which they took payment straight away,3 weeks down the line told it was in but will be another 3 weeks before it can be fitted at another branch out of town. No repect for NHS customers you are put on the back burner so they can put private customers first. But happy to take your money in advance

I went to my appointment today and I was very impressed with the whole team and want to thank Emma for helping me she went above and beyond she is a asset to the company and got in touch with my doctor because my eyesight was really bad the oct scan is a must if you ask me thank you for your help

Great service from the greeting on entry to the store and the retinal photography by Rob, to the advice given. I selected Specsavers Orpington from a list my GP sent for a minor eye condition I had. I saw Shahen who checked my eye, diagnosed and provided a treatment plan. Shahen was fantastic and very professional & knowledgeable throughout and explained clearly the condition I had and treatments to help clear and prevent re-occurrence. Thoroughly recommend. Note : I was with Boots Opticians Orpington who took 6 weeks to get a booking and then they cancelled and never told me and told me another 6 weeks for the next appt. So I left them as my Opticians after 14 years ! Got an appt with Specsavers the next day ! And so happy with their service.

Outstanding service and guidance! This is in relation to my experience with the Manager at the Muswell Hill shop this week - I'm so grateful for his care and assistance throughout my transaction - Thank you !!

Buyer beware, I was a private customer with Specsavers Audio from 2019 until recently. Hearing aids were purchased at that time with a four year guarantee, which was honoured more than once due to defective chargers and aids. After it expired the suitability and longevity of the aids was challenged more than once, replaced and repaired at least twice within a few months, and Specsavers will expect payment for repairs even within a short period of use, however after paying, as I discovered, if they fail again the customer is expected to pay again, which is expensive. Specsavers ignore the Consumer Rights Act 2015, and discount your rights, and will cancel you if you challenge them.
The manager is not helpful, aggressive verbally, obstructive and dictatorial, I have learnt, a lesson, I will steer well away of Specsavers Audio. I would add that most of the staff are very polite and helpful.

specsavers have no regard for nhs customers they dont ajust hearing aids correctly so you still cant hear properly, and tell you nhs hearing aids are not very good and would you like to see hearing aid price list, i have been told this by two audiologists one circled the pair i need which are priced at £1.995 but told me i could get away with the £1.495 hearing aids. specsavers only want to sell to you they have no interest in looking after you. Try ringing head office what a (nightmare) no complaints department for hearing problems but call centre will pass on your complaint to the person you are complaining about, but that will take 72 hours. you will have a nightmare folks dont go to them.

Specsavers in Brighton give a comprehensive check annually of my hearing aids. This annual check with Meriam was very thorough. Meriam has done this annually for four years and at all times was professional and polite .My sincere thanks for your continued service guarantee Spec Savers Brighton and Meriam. Peter Draper.

I was fitted with hearing aids last May at the Specsavers branch in Walsall and I was very happy with the experience. It was all dealt with very promptly and I had my hearing aids within 10 days of my hearing test. I was very happy with them and they improved my hearing no end.
I returned this month when one of my hearing aids stopped working and I experienced the same high level of service. I had an appointment within a couple of days. The audiologist ( the same one who fitted my hearing aids) dealt with the problem very quickly. It was actually a very simple fix. The filters on my hearing aid which stop wax entering the tubing had become blocked. A quick clean and my hearing aids were both as good as new. She dealt with the problem and was so caring with a lovely warm personality. I am embarrassed to say I don’t know her name because she really deserves a personal pat on the back for the superb level of care she provided. She also offered lots of useful advice about ear care as my ears were sometimes sore after continuously wearing my hearing aids and she changed the ‘mushroom’ on my hearing aids for a smaller one which should also help. I am very happy with the care I have received from Specsavers. My audiologist deserves every one of the 5 stars I have given her, and my thanks, for all her help and advice.

Has anybody ever made telephone contact with the Kendal (High street) Branch?
They don't answer the phone - that's rather poor when you have no idea whether an expensive prescription is available for an appt the next day.

In fairness when we got to the product it was good value.

Arrived in time for hearing aid fitting. Waited 15 mins before being called only to be told the wrong hearing aid was ordered! I called customer services, initially a guy said he would just cancel the order, my response in disbelieve was “is that how much Specsavers value customers”. I was told my complaint would be escalated as I go away in a few days and would like to be able to hear! That was the last communication to date. Specsavers hearing don’t care!
I have always had great service at Pembroke Docks Specsavers for spectacles. Not for hearing aids. Let’s see if anyone contacts me.