Spectrum Collections Reviews 617

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Best customer service, I made an order however I used the wrong address by mistake, I received a refund , and they sent me new order free of charge and added a brush as gift . I ll be order more brush... See more

Rated 5 out of 5 stars

I ordered a gorgeous brush set from spectrum. Unfortunately during transit the box was damaged and wet when it arrived. I contacted spectrum and spoke with Hannah who sent out a new set straight away... See more

Company replied

Rated 5 out of 5 stars

Spectrum Brushes are a must-have if you love pretty, effective makeup tools. Not only are they vegan and cruelty-free, but the soft bristles blend makeup beautifully, and the sturdy, pastel-colored ha... See more

Company replied

Rated 5 out of 5 stars

Spectrum has excellent customer service! I had issues receiving my delivery due to a courier problem, so I reached out via email and spoke with Hannah. I was genuinely impressed by her profession... See more

Company replied

Company details

  1. Cosmetics Industry

Written by the company

Shop affordable luxury at Spectrum Collections. We design high quality makeup, brushes and tools for all beauty lovers. 100% vegan and cruelty free.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

617 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I love this brand

I love this brand. The brushes are so soft and I lokve their are colourful. The powder puffs are insane. I wash them so many times and still look great. This brand definitely makes my life more easier (as a person that wears makeup every single day) and I will always recommend it

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Superior quality

The quality of Spectrum brushes is outstanding. They are well-made and well-designed. The ordering process is smooth and straightforward, with clear instructions. My package arrived safely and securely, and it was packed beautifully.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

The perfect brushes

The perfect brushes. And my go to fave for the foundation blending sponges. I also recently got some for my daughter who loves experimenting with makeup now she’s older. They do some of the cutest bits with characters 😍💗🍒

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE

Great brushes, HORRIBLE CUSTOMER SERVICE. I never even got 3 of the items I paid for. I reached out to customer service over 13 times to no avail. They wouldn’t replace the missing items. They only offered a refund on 10% of the shipping cost for the defective, half untapped box they sent me.
After much pushback they agreed to send me a replacement. Every time I’ve asked for a replacement shipping confirmation / tracking number; they ignore me or start giving tracking numbers for other orders I placed - completely unrelated.

They’re great if you actually get your stuff. If you don’t, you’re screwed! You’re just out the money. They still owe me over $50 and they won’t be refunding the missing items or shipping them.

I have to dispute the purchase. I should get my money back considering I have 36 screenshots of proof. It’s just frustrating to have to go through all this hassle.

I wish they would replace Ella. She is completely incompetent and does not bother reading the emails at all. She lies, deflects, and places blame on others.

0/10 don’t recommend because they literally STOLE from me. I’m filing an FTC.GOV complaint to. They aren’t abiding by their own policy online or US consumer protection laws.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Quality brushes for the highend price!

Spectrum brushes are perfect for everyone, whether you're a beginner to the makeup world or work in the makeup industry, Spectrum provide top quality brushes! I bought the 35 piece marble set last year and the quality has stayed consistent throughout the year!

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

no one compares

I love spectrum, have used them religiously since I was a teenager and in my opinion no one compares for quality, price & style!

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

It’s the best!

It’s the best! Just got my first delivery, i must say..the quality of brushes are top notch. Delivery was super quick & arrived safely with beautiful package. Highly recommend

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Spectrum is the BEST!!!

Spectrum is actually one of the best makeup brush brands that I have come across! The quality is just amazing!!✨
The options in styles and colours are great cause you can pick brushes that fit your style and aesthetic! Would always recommend for a first time beauty buyer or professionals!🩷

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

Spectrum collections are amazing

Spectrum collections are amazing! They offer a wide range of colourful and high-quality brushes that make applying makeup a fun and stylish experience. Each collection has its own unique vibe, whether you're into bold and vibrant designs or more subtle and chic styles. The brushes are not only beautiful but also perform really well, making them a must-have for any makeup enthusiast.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Spectrum brushes lover!

I’ve used spectrum brushes for years and they are brilliant quality. The brushes are incredible and don’t get me started on the packaging and designs!

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Brushes you must own

Absolutely love this brush set. Perfect for applying all types of makeup products - every brush you need to complete your look. The brushes are comfortable to hold and sit nicely in your hand. The bristles are soft and gentle on the face and hold their form well. My favourite set are the marbleous set- but only thing is the handle tend to change colour slightly but not major and does not affect the effectiveness of the brushes. Overall I love the brush 💕💕

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Love spectrum

Absolutely adore spectrum collections , as a woman who struggles with makeup, these brushes make my life so much easier and leave my makeup looking flawless

July 10, 2024
Unprompted review
Spectrum Collections logo

Reply from Spectrum Collections

Thanks so much Amelia 💖 we're so happy to hear you love using the brushes, we know it can sometimes be difficult to know where to start with a bunch of brushes so we let ours do the blending for you!

Rated 5 out of 5 stars

Super impressed as a first-time customer

I've received my first brushes from Spectrum Collections and I'm very impressed with the quality. From placing the order, shipping notifications, and even the packaging and craftsmanship that went into making each brush is a win for me. I love that this brand is also cruelty-free and puts such thought into their designs and collections. Each brush and tool is functional yet a showpiece in their own right. I cannot wait to make another order!

July 9, 2024
Unprompted review
Spectrum Collections logo

Reply from Spectrum Collections

Thanks so much Grace 💖 and thanks for noticing all the love that goes into each brush and each order!

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