Speisekarte Reviews 31

Watch out for this company. The are cowboys. Without asking permission the are taking reservations for your restaurant. Even when it’s not possible to make a reservation, they take the reservation. Customerservice doesn’t reply on mails to delete the details of my restaurant from their website. And when customers complain they say it’s the fault of open table. That’s of course a lie

Last Sunday I used Speisekarte to book a table for 10 at a restaurant for Friday night. I got an email confirming the reservation. One more guest wanted to join us, so during the week I phoned the restaurant to add a person to our table. They had no record of the reservation. I told them I booked through Speisekarte, and they said they don't work with Speisekarte and had not received any booking. They were fully booked and we could not go to the restaurant we chose. Now, 5 months after writing this review, Trust pilot regrets the experience but suggests that I contact their business partner, Open Table so that I can streamline their broken communication. What a cheek! No! Sort out your communication with your partners yourself, it's your responsibility to make sure your site works and that your partners do what they should, otherwise don't work with the partner and don't offer a service that you don't really perform.