Spex4Less Reviews 29,498

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quality products, and efficient order process. Many people highlight the perfect fit and vision of their new glasses, along with the impressive speed of delivery. Consumers also appreciate the helpful and knowledgeable staff, as well as the clear communication throughout the ordering and delivery stages. However, some customers experienced minor issues, such as difficulty finding prescription sunglasses on the website or confusion regarding aftercare advice and the insurance process. A few people also noted an initial error with their order or a desire for a dispatch notice email.

What people talk about most

Product

Customers had positive experiences with product, praising the great choice of frames and lenses at very good... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and professionalism.... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease and... See more

Quality

Consumers find quality to be positive, with many expressing delight over their new glasses and sunglasses.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

I'll always come back to Spex4Less as they offer an excellent service. They messaged me to check on something as my prescription wasn't complete and are super at getting things right! My new glasses a... See more

Company replied

Rated 5 out of 5 stars

Have just returned from a week’s skiing in the Three Valleys, and my first experience of skiing with spex4less goggle lenses. Very impressed indeed: very easy to fit; took just minutes to adjust to;... See more

Company replied

Rated 5 out of 5 stars

Great company, thought I’d look at the alternative to the normal suspects as they seem pricey, even the 2for1 deals always seems to cost a lot. Made a slight error on my order, but my fault, and they... See more

Company replied

Rated 5 out of 5 stars

Bought high end Saint Laurent glasses via this company for a reasonable price. They informed me straight away about any delay. The lenses were fitted impeccably and I received my glasses in a reasonab... See more

Company replied


Company details

  1. Glasses Store
  2. Optical Wholesaler
  3. Optician
  4. Sunglasses Store

About Spex4Less

Written by the company

Spex4Less is a family-run business, providing prescription glasses, sunglasses and sports eyewear online for over 16 years. Spex4Less has an extensive range of high-quality glasses that are made and supplied in the UK. All glazing is conducted on-site by our team of highly skilled lab technicians, using the very latest glazing technology. We feel that we have mastered the supply of glasses online and perfected the aftercare. We have thousands of frames including over fifty top brand designers, at a fraction of high street prices. Whether you are looking to buy a cheap pair of glasses or treat yourself to a pair of designer glasses, you’ll receive the highest care from the dedicated customer service team. Spex4Less can supply lenses made to your new prescription and fit them to your existing frames, or produce a replacement pair with the prescription details from your existing lenses. We believe that purchasing glasses online should be completely risk-free. So, for that reason, every order you place at Spex4less comes with a unique 100% satisfaction guarantee and a full 12 months frame warranty without charge. We care deeply about your privacy and security, and all transactions are secured with the latest SSL technology, verified by Geo Trust.
  • Spex4Less is 1 out of 52 best companies in the category Glasses store on Trustpilot.
  • Spex4Less is 1 out of 30 best companies in the category Optician on Trustpilot.
  • Spex4Less is 2 out of 59 best companies in the category Sunglasses shop on Trustpilot.
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    4.8

    Excellent

    TrustScore 5 out of 5

    29K reviews

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    Replied to 100% of negative reviews

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    Rated 5 out of 5 stars

    I always have a very good experience…

    I always have a very good experience and aftercare also very good and prompt service

    April 1, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Collette,

    Thank you for your continued support.

    We’re delighted to hear you consistently have a very good experience with us and that the aftercare has been prompt and reliable. Ongoing support is just as important as the initial order, so it’s great to know that stands out.

    We truly appreciate your loyalty and your kind words.

    Rated 5 out of 5 stars

    Ordered some distance glasses and they…

    Ordered some distance glasses and they were great so I thought i would order some prescription sun glasses.

    Unfortunately there was a fitting fault on one of the lens, with the plastic/wire loop sticking out. Called customer services who resolved things immediately with a returns label and re shipped out with fix in a matter of days.

    Things happen and they dealt with it all very efficiently which demonstrates that good customer service/after sales services is paramount for returning customers.

    Well done.

    April 3, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Andrew,

    Thanks so much for sharing your experience.

    We’re delighted your distance glasses impressed you enough to order prescription sunglasses as well. Although the fitting issue wasn’t what anyone would want, we’re pleased it was resolved quickly and smoothly with a prompt replacement.

    Strong aftercare and responsive service are central to what we do, so your comments mean a great deal. We truly appreciate your understanding and your continued custom.

    Well done to you too for giving us the opportunity to put it right.

    Rated 5 out of 5 stars

    Spex4Less made my prescription snooker glasses.

    Spex4Less made my prescription snooker glasses perfectly, the communication was second to none, what a great reliable company, thank you, T.Street Devon.

    April 4, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi,

    Thank you for the fantastic feedback, T. Street.

    We’re delighted to hear your prescription snooker glasses were made perfectly and that the communication stood out throughout the process. Clear, reliable service is exactly what we aim to provide.

    It means a lot to be described as a great and reliable company. Thank you again for your support.

    Rated 5 out of 5 stars

    Love my new Spex4Less RayBan…

    Love my new Spex4Less RayBan sunglasses. They're a perfect fit, and the varifocal prescription is spot on. I'm wearing these day-to-day and plan to use whilst cycling too. So I'll be able to see my bike computer.
    Customer service, during ordering, was fantastic. Will definitely use Spex4Less again in the future.

    April 4, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Andy,

    Thank you for the fantastic review.

    We’re delighted to hear your Ray-Ban varifocal sunglasses are a perfect fit and that the prescription is spot on. Being able to wear them day-to-day and still clearly see your bike computer while cycling is exactly what well-set varifocals should deliver.

    It’s also great to know the customer service during ordering stood out. Clear guidance and support are something we take pride in.

    We truly appreciate your support and look forward to helping you again in the future.

    Rated 5 out of 5 stars

    First class service

    First class service. Very efficient and safe delivery
    The specs where exactly as ordered , arrived securely packed and fitted without any need for adjustment. Will definitely be a returning customer. Many thanks !

    April 4, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Machie,

    Thank you for such a wonderful review.

    We’re delighted to hear the service felt first class and that your glasses arrived efficiently and securely packaged. It’s especially great to know they fitted perfectly straight out of the box with no adjustments needed.

    That’s exactly the standard we aim for. We truly appreciate your support and look forward to welcoming you back as a returning customer.

    Rated 5 out of 5 stars

    Highly recommend

    Fantastic service ...straightforward and super quick delivery

    March 30, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Aisling,

    Thank you for the great feedback.

    We’re really pleased to hear the service felt straightforward and that delivery was super quick. Keeping things simple and efficient is exactly what we aim for.

    We truly appreciate your recommendation — thank you for your support.

    Rated 5 out of 5 stars

    Excellent company

    Excellent company .order placed and excellent communication throughout .from order to delivery took 4 days .glasses arrived comfortable for and look great .definitely recommend this company

    April 2, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi David,

    Thank you for the fantastic review.

    We’re delighted to hear the order process was smooth and that the communication kept you well informed throughout. A four-day turnaround from order to delivery is exactly the level of service we aim to provide.

    It’s great to know the glasses are comfortable and look great too. We truly appreciate your recommendation and your support.

    Rated 5 out of 5 stars

    Flawless service and exceptional value

    Filtering and ultimately selecting the frames, followed by entering my prescription was a straightforward procedure. Communication via email and also over the phone regarding alterations to my order was an absolute pleasure. Oliver and Jacky who I spoke to were extremely polite and gave the impression that nothing was too much trouble.
    Many thanks indeed guys, and by the way I LOVE the glasses!

    April 2, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Dominic,

    Thanks so much for your thoughtful feedback.

    We’re really pleased the frame selection and prescription entry process felt smooth from start to finish. Clear navigation and straightforward ordering are exactly what we aim for.

    It’s wonderful to hear that your conversations with Oliver and Jacky were helpful and pleasant. We pride ourselves on making sure nothing feels like too much trouble, so your comments are greatly appreciated.

    And we’re especially glad to hear you love the glasses — that’s what it’s all about. Thank you again for choosing us.

    Rated 5 out of 5 stars

    Used this company before

    Used this company before. Can't fault them. Great range of glasses to suit every budget. Easy to order. Customer service team very helpful. And extremely quick in dealing with any queries.

    March 27, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Kyla,

    Thank you for coming back to us again.

    We’re delighted to hear you’ve consistently had a positive experience and that the range of glasses continues to suit every budget. Keeping the ordering process simple and the support responsive is exactly what we aim for.

    It’s great to know the customer service team has been helpful and quick to resolve any queries. We truly appreciate your continued support.

    Rated 5 out of 5 stars

    Great customer service

    Great customer service

    April 4, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Andre,

    Thank you for your kind words.

    We’re really pleased to hear the customer service stood out. Providing helpful, responsive support is something we genuinely focus on.

    We truly appreciate you taking the time to leave a review.

    Rated 5 out of 5 stars

    I have bought glasses from Spec4less…

    I have bought glasses from Spex4less several times now. I like their website, it's easy to use and sizing information etc is really helpful. Their frames are good quality and I've always been happy with my orders. I would definitely recommend them as a company who give good service and products. They are quick to respond to any queries as well. I have also used their re-glaze service which I was very happy with.

    April 1, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Denise,

    Thanks so much for being a returning customer.

    We’re really pleased the website continues to work well for you and that the sizing details make the process straightforward. Clear information and good quality frames are standards we work hard to maintain.

    It’s great to know you’ve also used our reglaze service and were happy with that too. Quick responses and dependable service are key priorities for us.

    We truly appreciate your kind words and your recommendation.

    Rated 5 out of 5 stars

    Great range of frames and lenses from budget to designer

    I needed a basic, inexpensive pair of prescription specs quickly. Spex4less offer a great range of frames and lenses so you can make your specs as cheap or expensive as you like. I had to contact the firm via "chat" as I thought I had made a mistake with my order-this was sorted quickly and my new specs arrived the following day! I am very pleased with my new specs.

    March 31, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi R Williams,

    Thanks so much for sharing your experience.

    We’re glad you were able to find an affordable pair quickly and that the range allowed you to tailor everything to suit your needs. Offering options across different price points is central to what we do.

    It’s fantastic that your query was sorted promptly via chat and that your glasses arrived the following day. That’s exactly the level of service we aim to deliver.

    We really appreciate your support and are pleased you’re happy with your new specs.

    Rated 5 out of 5 stars

    ☆☆☆☆☆

    This is the second time I have purchased prescription glasses from spex4Less and yet again they have outdone themselves.
    Quality glasses & lenses.
    Amazing service, fast delivery.
    ☆☆☆☆☆

    April 1, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Kevin,

    Thank you for the five-star review.

    We’re delighted to hear your second purchase lived up to — and even exceeded — expectations. Consistently delivering quality lenses and well-made glasses is exactly what we aim for.

    It’s fantastic to know the service and delivery speed impressed you again. We truly appreciate your continued support.

    Rated 5 out of 5 stars

    I have used Spex4less numerous times…

    I have used Spex4less numerous times now and have always had a great service with competitive pricing.

    March 31, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Peter,

    Thanks so much for being a returning customer.

    It’s fantastic to know the service and pricing continue to meet your expectations. Consistency is something we take pride in.

    We truly appreciate your ongoing support and kind feedback.

    Rated 5 out of 5 stars

    An all round win-win experience

    From deciding to have a favourite pair of specs reglazed to the return of my new sunglasses, I have nothing but praise. My initial queries were beyond the chat bot, but were quickly sorted out by a very knowledgeable human who even directed me to the then current freebies! All the instructions were simple and clear and I was continually updated by email at every step of the process. My sun glasses arrived today and they are superb (pity the weather is so grey - I can't show them off!)
    It is worth noting that I live abroad and harboured faint doubts about the mail order aspect. I really can't praise the team more - an excellent experience and VERY MUCH CHEAPER than local equivalents. An all round win-win experience.

    April 3, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Margot,

    Thanks so much for sharing your experience.

    We’re really pleased the reglaze journey felt seamless from start to finish, and that our team could provide knowledgeable support when you needed it. Making the process simple, transparent and well communicated is exactly what we aim for.

    It’s great to hear the international delivery went smoothly and put any doubts to rest. We understand that can be a concern, so your feedback means a great deal.

    Delighted you’re happy with the finished sunglasses — now we just need the sunshine to match. Thank you again for your recommendation and support.

    Rated 5 out of 5 stars

    Price is exceptional

    Price is exceptional, I don't tend to wear sunglasses very often so didn't want to pay fortune.
    The delivery was very quick and the glasses are of good quality. They fit well on my face and head. Very impressed, thank you very much.

    April 2, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Liam,

    Thanks so much for your feedback.

    We completely understand not wanting to spend a fortune on occasional sunglasses, so we’re delighted the price worked for you while still delivering good quality and a great fit.

    It’s great to know delivery was quick and that you’re very impressed with your purchase. Thank you again for choosing us.

    Rated 5 out of 5 stars

    Very straightforward selection and…

    Very straightforward selection and ordering process and quickly delivered within the week.
    Excellent.

    March 28, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Kev,

    Thank you for the great feedback.

    We’re really pleased to hear the selection and ordering process felt straightforward and that your glasses were delivered quickly within the week. That smooth experience is exactly what we aim to provide.

    We truly appreciate your support — thank you again.

    Rated 5 out of 5 stars

    Ordered 3 pairs of glasses

    Ordered 3 pairs of glasses, arrived really quickly, within 3 days. Securely packaged.
    Great value for money

    April 3, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Angie,

    Thanks so much for your feedback.

    Ordering three pairs and receiving them so quickly is exactly the level of service we work hard to maintain. We’re also pleased they arrived safely and well packaged.

    Providing strong value alongside speed and reliability is what we focus on. Thank you again for choosing us.

    Rated 5 out of 5 stars

    Amazing customer service

    Amazing customer service, value and product

    April 2, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Kate,

    Thank you for the fantastic feedback.

    We’re delighted to hear you were happy with the customer service, the value and the product itself. Delivering that complete package is exactly what we aim for.

    We truly appreciate you taking the time to leave a review.

    Rated 5 out of 5 stars

    Quality as expected

    Easy to order, value for money, fast turn round & quality glasses.
    What more could you need ?

    March 28, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Dee,

    Thanks so much for your feedback.

    It’s fantastic to know everything met your expectations — simple ordering, strong value and quick delivery alongside quality glasses.

    That balance is precisely what we focus on. Thank you again for choosing us.

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