The cleaner was not thorough. After she thought she was complete, I showed her several things she had missed (e.g., thoroughly scrubbing the kitchen sink, wiping down one of the bathroom floor, leavin... See more
Company replied
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See what reviewers are saying
I used Spic And Span to clean my apartment before moving out. I can highly recommend this company -- their cleaners are efficient, professional, friendly, and spoke perfect English! :) They did an ama... See more
Company replied
I have several complaints. 1. The fridge wasn't cleaned. 2. The lime scales removal service wasn't provided. 3. The window wasn't properly cleaned. 4. One of the cleaners didn't take off her sh... See more
Company replied
After coming from a long trip. I had a last minute clearning with 2 PAX for 5 Hours, one really focused on the iroining and the second one was to clear the whole appartment. The one assigned to... See more
Company replied
Company details
Written by the company
Book a cleaning online in 60 seconds. Professional, English & Polish speaking cleaners available in Warsaw and other major Polish cities. 100% Satisfaction guarantee. SPIC AND SPAN. Home & Office Cleaning is an online marketplace matching private and commercial customers with experienced cleaners in Germany, France, Poland, Portugal Luxembourg, Austria, and Sweden since 2016.
Contact info
Sepapaja 6, 15551, Tallinn, Estonia
- +48 22 292 21 21
- info@spicandspan.pl
- www.spicandspan.pl
4.0
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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It was perfect
October 27, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We're delighted to hear that everything was perfect! Your satisfaction is our priority. Should you need any assistance in the future, we're here to help.
Best regards,
The SPIC AND SPAN. Team.
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you, we are delighted to know that the job was done to your satisfaction :)
We will forward the feedback to Pablo.
We look forward to serving you again in the future.
Best regards,
The SPIC AND SPAN. Team
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Dear Modlyne,
We sincerely apologize for the inconvenience you experienced with the cleaning of your apartment. We take your feedback seriously, and we're committed to resolving this issue promptly. We will contact you immediately to discuss the details and find a satisfactory solution.
Thank you for bringing this matter to our attention. We appreciate your understanding.
Best regards,
Generally good.
Really good cleaning, also the details in the apartment. But to be honest, a bit expensive.
September 23, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your positive feedback on our cleaning services and attention to detail. We appreciate your honesty about the cost. We hope to exceed your expectations next time and earn that 5-star rating.
The job was done very well.
September 16, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Dear Customer,
Thank you for sharing your positive experience! We are delighted to know that the job was done to your satisfaction.
We look forward to serving you again in the future.
Best regards,
The SPIC AND SPAN. Team
Great service and personnel
The lady was very nice and professional. She left the place clean and tidy, without too many explanations she knew what needs to be done, and finished faster than it was estimated.
September 4, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your kind words! We're thrilled to hear that you had a positive experience with theservice. We appreciate your feedback and look forward to serving you again in the future.
The work of the person was great
The work of the person was great. But didn’t have the all advanced tools I asked for. I checked for the carpet stain removal but she hadn’t tools or chemicals for it.
September 2, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Dear Kerem,
Thank you for the 4-star review and your feedback.
We apologize for not having the advanced tools for carpet stain removal during the service. We recommend specifying any particular needs or requirements you have when booking a service in the comments field so that we can ensure a cleaner is prepared with all the necessary tools and supplies to meet your expectations.
Thank you for choosing SPIC AND SPAN. We look forward to serving you again.
Best regards,
The SPIC AND SPAN. Team
Good service
Good service, good communication. I am satisfied with the service overall
September 1, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We appreciate you sharing your positive experience with us! Your feedback means a lot to us :)
We eagerly anticipate the opportunity to assist you once more :)
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your positive experience with us! Your feedback is greatly appreciated :)
We look forward to serving you again :)
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We're thrilled to hear that you found our service fast and effective, and that you are fully satisfied with the results. Thank you for your kind feedback! We're here whenever you need us in the future.
I ordered higher grade service that…
I ordered higher grade service that they were not able to deliver after all. However the lower grade was adequate and the service person herself was very helpful.
3/5 for the company, 5/5 for the person doing the actual job.
August 30, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your feedback. We appreciate your understanding, and we're glad to hear our service person was helpful. We'll continue to improve our higher-grade services to better meet your expectations in the future.
the people is really nice
the people is really nice, and pack everything really quickly.
August 12, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Dear Elaine,
Thank you for taking the time to leave us such a positive review! We're delighted to hear that you found the service providers through our platform to be both friendly and efficient. Your feedback encourages us to keep up the good work. We look forward to assisting you again in the future!
Warm regards,
SPIC AND SPAN. Team
The cleaner did a great job 👍
July 28, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your positive experience with us! Your feedback is greatly appreciated :)
Avoid this company like the plague!
I will never allow this company into any property I own ever again. The work was not carried out properly and the workers damaged my skirting board and then told me they accept no responsibility for the damages.
July 28, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
(UPDATE)
Dear Mr. Michael Coakley,
Thank you for sharing your feedback. We always take customer concerns seriously and work diligently to investigate and address any reported issues.
Upon receiving your complaint, we immediately reached out to the landlord of the property to gain a comprehensive understanding of the situation. The landlord confirmed the challenging condition the apartment was in before our cleaners arrived. Furthermore, she clarified that the damage you mentioned was pre-existing and not caused by the cleaner.
It's important to note that after the cleaning session, you submitted a report in which you expressed satisfaction with the cleaning service provided. We always encourage honest and timely feedback to ensure we can address concerns immediately and to everyone's satisfaction.
While we understand the complexities of tenant-landlord relationships, it's vital to approach issues with transparency and integrity. Our primary goal is to ensure a seamless and high-quality service to all customers, and we believe in the value of open communication to achieve this.
Nevertheless, out of good faith and understanding towards the situation, we still applied a discount to your service, which, given the circumstances, was a gesture to show our commitment to customer satisfaction — even when the claims were found to be unsubstantiated.
Should you wish to discuss this matter further, please do not hesitate to reach out to our customer support team.
Best regards,
SPIC AND SPAN. Team
Disappointed and frustrated
1. Not everything cleaned.
2. Then emails not answered.
3. Call back not received.
4. Manager didnt show up for meeting to discuss correctional cleaning.
July 23, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Dear Luke,
We're genuinely sorry to hear about the inconvenience and disappointment you faced. Your feedback is crucial, and we take these concerns seriously.
1. It's regrettable that the cleaning service you booked through our platform didn't meet your expectations. We work with providers that aim to deliver high-quality services, and it's concerning to hear about this oversight.
2. & 3. We always strive to promptly address all communications received within our business hours. All emails and calls to our platform have been responded to in a timely manner. However, we cannot be accountable for communications you may have had directly with the service provider outside our platform.
3. Regarding the manager's absence, it's essential to stress that any correctional cleaning or meetings should be arranged through our platform. This approach ensures transparency, accountability, and clear communication. When arrangements are made directly with a service provider, our capacity to assist becomes limited.
To best assist you and address your concerns, we kindly ask you to coordinate and communicate directly through our platform. We're committed to facilitating a satisfactory experience for all users and hope to have another chance to serve you better in the future.
Warm regards,
SPIC AND SPAN. Team
The cleaning staff are really…
The cleaning staff are really professional and friendly.
April 22, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your positive experience with us! Your feedback is greatly appreciated :)
Great Customer Service
My experience with Spic & Span could not have been better. From my frist contact with the company until the end of my cleaning, every aspect was just outstanding and they all provided first rate customer service. I would definitely use them again, and I will share my experience with my friends.
April 22, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We're glad to hear that you are satisfied with the service :)
We’d love to serve you again in the future :)
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We're glad to hear that you are satisfied with the service :)
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We're glad to hear that you are satisfied with the service :)
Great results!
March 24, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We're glad to hear that you are satisfied with the service :)
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