Shoddy cut and tailoring. That Neo2 is truly embarrassing, and that "spalla camicia" is poorly done. Very decent cloth destroyed. For the same amount or slightly less, you can purchase a good r... See more
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Excellent service. They answered all questions thoroughly, and provided excellent advice on the style and cut. Purchaser was from the States, and appreciated the help from afar.
I ordered an Ulster overcoat on line which I liked. Tried calling customer service for days without a response in order to clarify sizing which is at best confusing. Although there is a customer serv... See more
Company replied
I like their suits - great fit, quality and price. However, worst customer service I've ever received. They treat you like you're a charity case or like you're unreasonably asking for somethi... See more
Company replied
Company details
Information provided by various external sources
At Spier & Mackay, we are custom tailors based in Toronto & Mississauga. Buy designer men’s suits, custom tailored shirts, trousers, accessories and more. Visit today!!
Contact info
United States
- www.spierandmackay.com
2.6
Poor
60 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 2 weeks
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I've bought tons of menswear and Spier…
I've bought tons of menswear and Spier and Mackay is the best value for the price. They're slow to ship, but the quality of the material and pieces are great. You'd have to spend twice as much to get close to their quality. Just got a cashmere sweater and it's better than all my cashmere from J Crew, Naked Cashmere, Naadam and Quince.
November 23, 2025
Unprompted review
Reply from SPIER & MACKAY
Thank you so much for the support! We're working on our logistics as the shipping from Canada to the US requires some extra steps now to clear tariffs.
Embarrassingly bad customer service
Quite simply the worst customer service I’ve experienced in a long time. A man with a gross ponytail was so incredibly rude and hard to deal with that a quick pick up turned into a 15 minute experience where I had to find another sales associate to try to help me. Only then did he actually do his job. Picking up a suit that’s already been paid for shouldn’t be that hard. As a company they should be embarrassed. I will happily tell anyone I know to absolutely not shop there.
October 6, 2025
Unprompted review
Reply from SPIER & MACKAY
Thank you for sharing your feedback. We’re sorry to hear your pickup experience didn’t meet expectations. Even on busy days, it should feel quick and smooth, and it’s clear we didn't deliver the experience we expect from our team.
We’ve reviewed the situation with our manager and the staff in question so we can understand what happened and make improvements. While there was a brief delay due to another customer being assisted, the interaction clearly didn’t feel seamless from your perspective. We’re reinforcing with our staff how important it is to complete pickup orders promptly and ensure every guest feels acknowledged.
We take all customer experiences seriously, and we’re always working to deliver a welcoming and professional environment for everyone who visits us.
Insanely slow processing/shipping…
Update: Tracking received for UPS on Business Day 13 (actual day 18, Oct 7th) after UPS has package in NJ. Customer Service contacted multiple times including manager confirming it was sent to US on Oct 1st. To be fair, customer service is taking a hit in reviews for the incompetence of warehouse/logistics staff that apparently don't use technology like basic barcoding or track fulfillment KPI's. Case study in failure to modernize in a world built on delivery.
Insanely slow processing/shipping process. Over 2 weeks after order and still no shipment tracking. Will likely not arrive before wedding. Customer service was no help as days ago they said it should ship and tracking will be sent. Didn’t happen. Beyond frustrated
October 1, 2025
Unprompted review
Reply from SPIER & MACKAY
Update:
Thank you for taking the time to share your feedback. We understand how stressful it can feel when you’re ordering for an important event, and we’re sorry the experience felt longer than expected.
After reviewing your order, here’s the exact timeline:
Your order was placed on September 19 and included tailoring. Tailored orders follow our posted timeline of 9–12 business days, which includes 7–9 business days for processing plus an additional 2–3 business days for alterations.
Business days refer to Monday through Friday and do not include weekends or holidays.
Your order was completed and transferred to our U.S. facility on October 1.
Tracking numbers are generated once the package arrives at our U.S. facility, not while it is in cross-border transit between Canada and the United States.
Your UPS tracking label was created on October 6, which is 11 business days after the order date, within our posted timeline for tailored orders.
Regarding the comments about barcoding and fulfillment technology, we want to clarify that all orders are processed, scanned, and tracked through our internal warehouse management system. The only stage where no UPS tracking number appears is during the cross-border handoff, because the carrier creates the label once the shipment is received at the U.S. facility. This is standard practice with consolidated international transfers and does not reflect a lack of technology or tracking.
We understand that receiving the tracking email on October 7 made the process feel longer, and we are working on clearer communication around the cross-border stage so customers have more visibility throughout the process. Thank you again for your feedback. We are continually working towards improving our logistical and customer service experience.
This is disheartening to hear. Please reach out to our CS Manager Deanna at dnicol@spierandmackay.com she should be able to help resolve this and dig into the issue.
There has been delays with both CBSA and CBP at the US border clearing through to the USA that has added 3-5 days processing before reaching the US Warehouse. Apologies for the delay. We can have the package expedited from the US warehouse once it reaches.
2 Blazers, shirts coats
I'm writing a review as I've bought from these a number of times and even with shipping and import duties the price to quality is unbeatable. I'm baffled by the negative reviews on here.
Size charts are extensive and not everything is cut for me but you're not getting anywhere close to their quality for the price elsewhere
I last bought a MTM jacket and they were able to make accurate adjustments based on fit photos of other products. When every other online MTM but suitsupply say it is impossible to change
May 13, 2025
Unprompted review
Reply from SPIER & MACKAY
Thank you for the support!
I ordered an Ulster overcoat on line…
I ordered an Ulster overcoat on line which I liked. Tried calling customer service for days without a response in order to clarify sizing which is at best confusing.
Although there is a customer service phone number on the website no one answers...or pin hangs up...or directed to send emails. Then I called the retail store many times and got no one to pick to pick up the phone. The whole experience has been very unsettling. The coat arrived and does not fit issue still isn't resolved
August 27, 2025
Unprompted review
Reply from SPIER & MACKAY
Thank you for taking the time to share this feedback. We’re sorry that connecting with our team felt so difficult, that’s not the experience we want for anyone, especially when you’re trying to confirm sizing before placing an order.
Our phone system does direct calls to voicemail during periods of high volume. Those voicemails are monitored throughout the day, and our team calls customers back as soon as possible. In this case, we didn’t receive a message from you, which made it harder for us to know you needed assistance. That said, we understand how frustrating it must have felt to try several times without getting through, and we’re reviewing our coverage to make this process smoother.
Regarding your Ulster coat, we understand how sizing can feel confusing with garment measurements. We’re glad you’ve since connected with our support team. We’ve made a an exception to accept the return and arranged a call with one of our product specialists to walk you through sizing and help you select the correct fit.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we appreciate the opportunity to make things right.
Poor ordering experience
Poor ordering experience. They took more than 10 days to process and created a label and canceled the order within a few hours saying "UPS lost the package". Via tracking, the UPS didn't even pick up the package. Their logistics is a mess. Not recommended. Try Suitsupply
July 25, 2025
Unprompted review
Reply from SPIER & MACKAY
Thank you for taking the time to share your feedback. We’re sorry your order experience felt unclear, we understand how frustrating it is when a package doesn’t arrive as expected.
After reviewing your order, here’s what occurred:
Your order was processed and shipped from our facility within our typical timeline.
Our standard processing time for U.S. orders is 7–9 business days, as cross-border logistics and handoff to our third-party U.S. warehouse add additional steps before UPS takes final delivery.
Business days refer to Monday through Friday and do not include weekends or holidays.
UPS scanned your package into their system but did not complete delivery.
Instead, UPS simply returned the shipment to our U.S. warehouse partner in New Jersey without reason.
The warehouse then automatically sent the package back to us. Because no notification was given about the misroute, it appeared to us as a standard return, and our team processed your refund immediately upon receiving it.
This type of carrier misroute is highly unusual. We ship several thousand packages to the U.S. each month without issue, and this is not representative of our normal process. We are working closely with UPS and our U.S. warehouse partner to ensure that any returned packages are re-shipped immediately and that we are notified if something out of the ordinary occurs.
We’re genuinely sorry for the inconvenience and the lack of clarity around the tracking.
Excellent customer service.
I had an issue with a delivery, not Spier and Mackay's fault, and their rep Deanna dealt with it quickly and sorted everything. In addition to going above and beyond with customer service, they have high quality clothes that I am very pleased with.
June 6, 2025
Unprompted review
Reply from SPIER & MACKAY
Thank you for the support!
The two shirts I bought from S&M have…
The two shirts I bought from S&M have become my two favourite shirts. The wool trousers I bought are my favourite trousers. I bought a jacket, but I didn't like it, so I returned it. I'm in the UK. The quality, cut and details are really good for the price they charge. Recommended.
November 14, 2024
Unprompted review
Reply from SPIER & MACKAY
Thank you for the support!
Embarrassing customer service, average suits
Embarrassing, rude, and unhelpful customer service; they will send you the wrong product and make it seem like you're at fault. Their suits are okay, but absolutely not worth it due worst-in-class service, shipping, and greed.
March 30, 2025
Unprompted review
Reply from SPIER & MACKAY
Thank you for sharing this feedback. We’re sorry to hear this was your impression.
We take order accuracy and customer service seriously, and when an incorrect item is ever shipped, we issue return labels and resolve the matter promptly. In the case you’re referencing, our records show the issue was acknowledged, return labels were provided, and the return was processed without dispute or hostility.
We also strive to be fair and transparent in all interactions. If there’s something we missed or could have handled better, we’d genuinely like to review it. Please reach out to our support team with your order details so we can investigate and make this right.
We’re continually improving our service, shipping, and support processes, and feedback, positive or negative as this helps us refine that experience.
Worst customer service
I like their suits - great fit, quality and price.
However, worst customer service I've ever received. They treat you like you're a charity case or like you're unreasonably asking for something for free when you are a paying regular customer.
Seinfeld's Soup Nazi episode comes to mind.
They've lost my custom for intentional rudeness and hostility.
I'd rather shop from another company that makes suits of the same quality for a higher price tag who treat their customers like they're valued than shop with S&M ever again.
November 1, 2024
Unprompted review
Reply from SPIER & MACKAY
Hi Daniel,
Thank you for taking the time to leave a review. We're genuinely glad to hear that you appreciated the fit, quality, and price of our suits — that’s something we work hard to deliver.
We’re sorry to hear that you felt your experience with our customer service was negative. After reviewing your communication with our team regarding your November 2024 order, we’d like to clarify a few key points for anyone reading.
The issue you raised was regarding the color of an overcoat you received, which you felt did not match the product photos on our website. Our representative responded professionally and respectfully, explaining that our photos are taken in a studio setting with professional lighting, which can make colors appear differently than in dim or indoor lighting. That said, we offered our standard return instructions, so you had the option to send the item back for a refund.
However, it appears that the main frustration stemmed from your expectation that we refund part of the customs duties and taxes you paid. Since you chose to opt out of our pre-paid duties and taxes service at checkout and elected to pay them directly to your local customs office, we are not able to refund those fees — they are assessed and collected by your country’s government, not by us. We also informed you that if you chose to return the item, you could reach out to your local customs authority to inquire about recovering any applicable duties.
Additionally, we want to clarify that during your first order, you asked us to under-declare the value of your shipment to avoid higher import fees. As a company, we are legally obligated to declare accurate values on all international shipments and cannot comply with requests to alter customs documentation.
Lastly, we’ve reviewed all correspondence and found no instance where our staff were rude or hostile. Our team strives to provide courteous, honest, and professional service — even when we are unable to fulfill a specific request.
We understand this may not have been the resolution you were hoping for, but we stand by how the situation was handled. Thank you again for your past support, and we wish you the best going forward.
Spier & Mackay is my go-to brand
I love shopping from Spier & Mackay. I've been purchasing their products for several years now, and I've never been let down. They have a wide array of formal and casual clothes and accessories and they have a great fit and house style dialed in. Their support has also been pretty unparalleled whether I've been getting updates through email, Instagram, or over the phone. They're my go-to whenever I'm looking for new clothes. It's the rare company that can get you both the best quality and best price and still maintain a great level of service. I wholeheartedly recommend Spier and Mackay to any guy looking to upscale their wardrobe.
April 10, 2025
Unprompted review
Reply from SPIER & MACKAY
Thanks so much for the support and kind words!
Great tailored wear!
Spier and mackay has the best tailored wear and dress shirts for the money. their knits are also top notch. They’re my go to for tailored trousers in a variety of fabrics for each season. The customer service team has been very helpful, even going so far as to extend a return policy due to a shipping issue.
April 9, 2025
Unprompted review
Great clothes and great customer…
Great clothes and great customer service. Returns are seamless, even being in the States.
April 5, 2025
Unprompted review
Unbelievable quality for the money
I took a chance as a first-time customer, and I online-purchased an “on sale” RTW suit in Spier & Mackay’s standard/basic line, in a playful colour, with my best guess at fit based on my measurements. The suit arrived smartly packaged, and when I tried it on, I was completely blown away. The ratio of quality-to-price is quite possibly the very best in the entire menswear industry, bar none. The fit of the suit was impeccable with almost no need for alterations (noting that I’m a 39” chest, and I went with a 40” slim). There’s no other way to say it: the quality of fabric and construction was simply outstanding at the price point. Specifically, the Dino Filarte Super 110 is a very nice, entirely serviceable, comfortable and seemingly durable fabric, and the level of quality that you get for a suit with this fabric at their sale prices of approximately $200-$300 USD is unheard of. Even at full price of $400-$500, you’d be getting outstanding value. There is literally no reason for anyone to ever buy a department store suit ever again as long as Spier and Mackay exists and offers quality like this. Similarly, the prices of Spier & McKay’s higher-end fabric offerings have me seriously questioning the logic of ever spending the kind of money I’d have spent in the past on higher-end RTW suits… it seems like a case of diminishing returns. I’ll wrap this up by reiterating that I’m an ordinary customer with no affiliation to Spier & Mackay, taking the time this review solely because I am so utterly impressed, something that is rare for me with any company. I’ve since ordered more from them, and I truly hope they can keep this up.
March 28, 2025
Unprompted review
Reply from SPIER & MACKAY
Thank you so much for the kind words and the support!
Stay away from this rotten company
I never write negative reviews but feel obligated, in order to warn potential customers to stay away from this company.
Their measurements are inaccurate. I ordered a pair of trousers in a 28 waist. They claim the trousers can be adjusted 1.5” inches. When the trousers arrive the waist was looser than size 30 or even 32 pants. Their size charts are hidden inside a link on the detail page, displaying the disclaimer than actual measurements are much larger in tiny, grey, non accessible font.
I took them to a tailor but now the back pockets touch, making them unwearable.
This all would have been forgivable if it were not for the extremely rude, unhelpful customer service. The customer service lead shifted the blame entirely onto me, without offering so much as an apology.
Spier and Mackay’s anti-consumer policies and horrible customer service have no place in the 21st century.
Stay away from this company and stick to brands that have a brick and mortar presence, who stand behind the products they sell.
Edit: You can see how the company responded to me below, taking a defensive position and putting the blame on the customer. A lot things have changed in the business landscape from earlier this year. I'm not going to sit here and gloat about how the tariff situation affected this company, but it provides a cautionary tale. If your only value prop to the customer is low prices while skimping on customer support, you're not going to have longevity as a business because you're going to lose customer trust. Spier&Mackay, I wish your company the best and hope you learn something valuable from this.
March 16, 2025
Unprompted review
Reply from SPIER & MACKAY
We’re sorry to hear you were disappointed with your experience, and we appreciate the opportunity to clarify a few key points for any customers who may be reading this.
Our sizing information is clearly listed on every product page via the Size & Fit Guide, which specifially notes that our garment measurements are different from standard vanity sizing. A size 28 Slim trouser, for example, is designed to fit a natural waist measurement of approximately 28", but the garment itself will measure slightly larger (about 30") to account for comfort and tailoring flexibility. This is standard practice in tailoring and is noted in our guide, and this is not hidden away in a non-accessible font.
When you first reached out to our team on March 10, our representative responded promptly and explained this sizing approach in detail. After you mentioned on March 14 that your waist measurement is actually 26", we further clarified that in this case, a size 28 would indeed be too large, and we could have better assisted with size recommendations had we known your exact measurements earlier in the process.
As you ordered a hemmed pair of final sale trousers, we were limited in how we could assist with returns, but we did our best to provide clarity and support throughout. Our intent was never to shift blame, but rather to explain our sizing philosophy and how we might have helped select a better fit had more details been available from the start. Additionally, we very clearly state not to hem or alter garments if your a first time customer or unsure of your fit/measurements. If you took to trousers to a reputable tailor and they did not fit as intended, you should have reached out before having them altered.
The issue seems to be you had the garment poorly altered and still expected us to offer a return. Our advice was to reach out to a tailor first to get a correct opinion before having any work done. The tailor should have advised that they would be taking in more than 1.5", and thus causing the issue, rather than just going ahead with the work and leaving you unsatisfied.
We understand your frustration, but this situation has more to do with your communication with your tailor rather than the garment or our service. Again, Our advice was to speak to a tailor first, not simply having the work done without proper communication.
We 100% stand behind the products we sell, and we have for over 15 years.
In reviewing the email chain, we could not find any instance where our reps were rude or unhelpful.
We're always happy to help customers choose the right size—especially when specific body measurements are provided in advance.
Thank you again for your feedback.
Online Customer service is poor.
February 20, 2025
Unprompted review
I am gender non-conforming
I am gender non-conforming, so my proportions don't always fit suits easily. I ordered and paid for three suits, hoping to try them on and keep one. They refused to send the suits to me, it was flagged for "fraud" because I would likely be returning some of the suits. I know re-stocking can be costly for a business, but there was no mention of a limit on returns in their policies (I checked carefully before ordering). I was honest with the customer service representative, but they were not helpful. This whole experience was very frustrating, apparently my money is no good at Spier and Mackay.
February 19, 2025
Unprompted review
Ordered shirt 12/13/25
Ordered shirt 12/13/25. Given to DHL 1/9/25.DHL gave to USPS 1/30/25, the it disappears. Have called Spiers twice. They never called back. Guess I'm out $100.
February 7, 2025
Unprompted review
My first order with this company- WOW
My first order with this company. Ordered 3 corduroy pants from them, turned out too small. Emailed their return email for a return label 4 separate times over multiple days with no reply. Called customer service number and when I hit the option for the return section the call cuts off and when I called back for the customer service option no one answers. Loved the company’s response to previous negative reviews that since there are minimal reviews for them on Trustpilot therefore the negative reviews are not valid 😮? I guess a 100,000 fake reviews would be more valid? Not sure how the company stays in business with this kind of customer service and flippant attitude toward their customers.
October 10, 2024
Unprompted review
stripe shirts
I bought two stripe shirts, unfortunately the stripe at level of the cuff are not parallel to the edge of the cuff, I had not prevent spier & Mackey about this problem, the second time I bought four stripe shirts, they have all the same problem, I sent an email to this company, unfortunately they told that :
Thank you for following up with more clarification! I do now see what you are referring to, this is our standard cuff style for our off the rack shirts, it is similar to a cone, which has a circular aspect to it. For the MTO shirt you have pictured, the Mitered cuff option was selected, this would change how the cuffs are cut and aligned. This would explain why you are seeing this across the board in off the rack shirts.
If you are not a fan of this style, it may be best to opt for custom/MTO for future shirt orders.
I bought other Italian shirt with conical cuff and I haven't this problem, I think if Geometrically the form of the cuff was well made, they can avoid the unparallel stripe at the edge of the cuff.
I think I'll not buy another stripe shirts from this company.
Thank's
October 9, 2024
Unprompted review
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