Spin Doctor Reviews 

269
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely prompt response times and the incredibly friendly, professional engineers who handle household appliance repairs with great efficiency and care. People really appreciate the clear communication, helpful maintenance advice, and quick solutions provided when essential machines suddenly stop working. Some reviewers were not happy with unexpected call-out fees, explaining that additional charges for replacement parts made the overall service very expensive. A few consumers also felt discouraged or pressured into purchasing brand new replacement appliances instead of successfully repairing their older malfunctioning units.

What people talk about most

Service

Consumers find service to be exceptionally positive, frequently praising the prompt arrival of engineers,... See more

Staff

Customers consistently note positive experiences with staff, frequently praising polite and efficient phone... See more

Product

Clients share ambiguous opinions on product experiences, as some reviewers praised rapid same-day appliance... See more

Price

People report ambiguous experiences with price, as many consumers praise the fair rates, transparent call-out... See more

Response time

Users describe positive interactions with response time, highlighting a quick turnaround and very prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Spin Doctor to fix a faulty cooling fan on our oven. Engineer was thorough and didn't want to leave until sure the problem was diagnosed. Even though no parts were replaced, the cooker appea... See more

Rated 5 out of 5 stars

Wow what an absolutely fantastic company. Chris came to repair my washing machine. As we expected being 12+ years old it wasn't worth repairing once we were given a quote for the work. Chris then show... See more

Rated 5 out of 5 stars

Had a brilliant experience with Spin Doctor! We had two engineers out on the same day – the first quickly diagnosed the issue, and the second came to replace the machine. Even though he arrived late (... See more

Rated 5 out of 5 stars

The dreaded non functioning dishwasher at a busy time! Called spin doctor and a technician was with us within 30 mins, despite best efforts machine beyond repair! New machine sourced and fitted same... See more


Company details

  1. Appliance Repair Service
  2. also in
  3. Electrical Repair Shop

Information provided by various external sources

Domestic appliance repairs with rapid same day service covering Essex, Hertfordshire and London. Our experienced engineers are fully skilled on all brands.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

269 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(269)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service

Great service. The engineers were spot on. The installation was carried out with complete precision. Communication 9/10. Keep the customer informed of any changes or delays.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend using Spin…

I would definitely recommend using Spin Doctor.
The administration process was very efficient. The service was prompt and I received good, helpful advice from the call out technician. Installing a replacement washing machine and the removal of the old machine was carried out very smoothly.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Gambling with £98. The odds unlikely to be in your favour

Please don’t. If your hob or any other electrical appliances is more than 5 years old just get a replacement. Looking to have it repaired Is a gamble. As if the engineer turns up and say it is beyond economic repair. You lose your £98. Poor decision making on my part as It felt like a scam. I have now ordered a hob at curry’s (Hisense £149 with delivery) and getting a tradesman to install ( £80) £229 in total. In hindsight this is a better option. Better than gambling with a repair by this company. They do warn you at the start that the £98 is not refundable however, I wanted a quick turnaround but it ended up being a waste of time and money. I suggested to them that I buy a new hob from them and they install it. Asked if they would consider a discount but they declined and quoted £350 plus the £98. £448 in total. The whole experience appeared opportunistic to me.

April 15, 2026
Unprompted review
Spin Doctor logo

Reply from Spin Doctor

We feel this review is unfair to Spin Doctor, as we do not advise replacing appliances if they are repairable. A large proportion of our work comes through recommendations, which reflects the honest and reliable service we provide to our customers.

Unfortunately, we are unable to offer free call-outs when an appliance is found to be beyond economical repair, as there are still costs involved in sending an engineer to attend.

While we can sometimes offer discounted replacement appliances, this is not always possible for items such as hobs, as we do not stock a wide range of models due to the variation in sizes.

Rated 1 out of 5 stars

Incompetent lack of customer service

The females that answered the call were extremely abrupt, the first female didn’t know what a tub was neither did the second why answer a call if you don’t know how to deal with enquiries. Then proceeded to be verbally abusive stating in “England we don’t call it a tub” I advised her to google it then she will know exactly what it is “A sealed drum washer uses a tub (often plastic) where the bearings and drum are permanently fixed”

January 19, 2026
Unprompted review
Spin Doctor logo

Reply from Spin Doctor

Our bookings team are often mentioned in our reviews for being helpful and friendly. We do currently have a new member of staff, which may have led to some misunderstanding when discussing the issue. However, please note that the bookings team are not engineers and their role is to arrange appointments based on the information provided.

From your review, it does appear that they may not have been treated with the level of respect they deserve.

Rated 5 out of 5 stars

Top notch.

I’m not one leave reviews but this service and especially Chris the technician were brilliant. Both in terms of ease of service, booking, website and value. I couldn’t recommend them more.Will be our go to now for repairs.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I can't fault the service

I can't fault the service from Spin Doctor. Quick, efficient and at a reasonable cost. Only thing I'd mentioned is to be sure the appliance is worth repairing as the cost was almost half the cost of a new machine. So probably not worth it for most appliances over 5 years old. That said better from an environmental perspective and I would recommend SpinDoctor if you want someone to repair your appliance.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Washing machine tripping electrics

Keiron came out on Monday, diagnosed that washing machine was not economically repairable. Ordered new machine and was delivered and fitted the next day. Even took the old machine away. Prices competitive with AO.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Jessica and Joanne 10/10

Jessica and Joanne at Spin Doctors have delivered 10/10 service with us at Leaders property management. They book in with our tenants within 10 minutes if they manage to get in touch with the tenants.

The appliances are installed rather quickly and they register the warranty for you too :)

Thank you Jessica and Joanne

- Grace @ Leaders.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

The engineer was prompt

The engineer was prompt, very professional while also being friendly and approachable. I felt that their charges were also quite reasonable. I have no hesitation in recommending Spin Doctor to friends, colleagues and neighbours.

March 20, 2026
Unprompted review

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