Not enough offers despite good game selection. What's happened to match deposit bonus? You used to offer it ! Also you block players if you need any information. Why don't you pre-warn players when yo... See more
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Review summary
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Fair experience. The platform does what it should, but some areas feel a bit unpolished. Support was helpful, but response time could be faster.
Company replied
Spin genie has fantastic games but offers and promotions are practically non existing but for quickness as in withdrawals super fast to be honest never contacted the support team I'm. Not sure if the... See more
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Company details
Written by the company
Spin Genie is the ultimate destination for all your favourite slot and instant win games. With more than 4,000 slot and instant win games, including leading game series such as Slingo, Monopoly and Rainbow Riches and hugely popular titles like Book of Dead, Starburst and Fishin’ Frenzy, you’ll be spoilt for choice! Here at Spin Genie, we’re all about creating a great user experience. That’s why we’ve made sure the site is easy to navigate and you can quickly find information about any of our huge selection of casino games. Spin Genie is optimized for any device – mobile, desktop or tablet – so you can play wherever and whenever you feel like it. The site was built as a progressive web app, which means it gives you the best mobile experience. Pages load quickly, and you can easily add it to your home screen or even enjoy it in offline mode. The Spin Genie site, like its name, is full of magic. Our goal is to create a magical, entertaining and fun atmosphere for all our players. Of course, while we want you to have fun we also encourage you to always play responsibly. Keep it fun, and keep it safe!
Contact info
United Kingdom
- contact@spingenie.com
- www.spingenie.com
3.3
Average
2K reviews
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Boring game played
November 17, 2025
Reply from SpinGenie
Hi Kathleen,
Thank you for sharing your feedback. We are sorry to hear that you found the game boring and understand that not every game will appeal to every player.
We appreciate your input and hope you might enjoy exploring some of our other games, which offer a variety of features and experiences.
The Spin Genie Team
Reply from SpinGenie
Hey Ray,
We're happy to hear that you feel that way about us. Thank you for letting us know that we are your favorite!
The Spin Genie Team
Reply from SpinGenie
Hi there,
We're glad you enjoyed your experience with us. Thank you for taking the time to leave your positive feedback; we appreciate it.
The Spin Genie Team
Okay to sign up and get 10 free spins…
Okay to sign up and get 10 free spins but otherwise I wouldn’t bother 🤣
October 13, 2025
Reply from SpinGenie
Hi there,
Thank you for your feedback. We’re glad to hear you enjoyed the 10 free spins offered upon signing up! We understand that some players are primarily drawn to promotions, and we appreciate you sharing your thoughts.
We hope you continue to explore our games and enjoy your experience with us.
The Spin Genie Team
Reply from SpinGenie
Hi there,
Thank you for your feedback. We’re glad to hear you consider us the best casino! 👌
The Spin Genie Team
Dureing my free spins it started take…
Dureing my free spins it started take my creadit of my balance with letting me know at a pound a spin so i dont trust the site it took £8,if it dident i won £60 after free spins,endid which came,out of. The bonus money,if it dident take my mo ey then would of had it as creadit.not as bonus creadit i wont be back
November 16, 2025
Reply from SpinGenie
Hey Charles,
Thank you for contacting us. We understand your concern regarding your free spins and the use of your balance.
After reviewing your session, we can confirm that all bets placed during your gameplay totaled £9.80, and no funds were taken from your real balance without your knowledge. The £20.03 payout you received went to your bonus balance, which is standard for free spin winnings. You successfully played the round, and everything was processed correctly according to our terms.
We hope this clears up any confusion regarding how your free spins and bonus balance were applied.
The Spin Genie Team
Reply from SpinGenie
Hey Lily,
Thank you for your feedback. We appreciate your thoughts, even if it’s “a bit too much” — every opinion helps us improve. ⚡
The Spin Genie Team
Reply from SpinGenie
Hey Jordan,
We're happy to hear that you found our platform easy to use and enjoyed the free spins! Thank you for your positive feedback; we appreciate it.
The Spin Genie Team
Great casinos
November 14, 2025
Reply from SpinGenie
Hi there,
Thank you for your feedback. We’re pleased to hear you’re enjoying the casino experience!
The Spin Genie Team
I opted in for the deposit and get 145…
I opted in for the deposit and get 145 free spins on sweet cash collect and the app still keeps telling me I need to claim my bonus when I've already claimed it?????
November 14, 2025
Reply from SpinGenie
Hi Tejinder,
Thank you for contacting us regarding your 145 free spins on Sweet Cash Collect. We understand how frustrating it can be when the app indicates that your bonus still needs to be claimed despite you having already done so.
To resolve this, we have re-added your free spins as a one-time exception, on a different game. Please ensure that you use them within 24 hours from now to avoid any further issues.
We hope you enjoy playing your free spins, and if you encounter any further problems, please let us know so we can assist promptly.
The Spin Genie Team
Reply from SpinGenie
Hey Douglas,
We're happy to hear that you enjoyed our selection of slot games! Thank you for your positive feedback; we appreciate it greatly.
The Spin Genie Team
Reply from SpinGenie
Hi Maria,
We're glad you enjoy our games and promotions! Thank you for your positive feedback; we appreciate it a lot.
The Spin Genie Team
Reply from SpinGenie
Hi James,
Thank you for sharing your feedback. We’re glad to hear you had a good experience with us!
The Spin Genie Team
Very good they do pull you up on…
Very good they do pull you up on awareness off how much youve deposited and gaming times asking you aware of the tools they have genuinely care but also really good platform to play on aswell and help you stayed balance with your experiences.
November 6, 2025
Reply from SpinGenie
Hi Asha,
Thank you so much for your kind words and for taking the time to leave a 5-star review. We truly appreciate it. It’s great to hear that you feel supported and that our responsible gaming reminders and available tools help you stay aware and balanced while enjoying the platform.
We’re also glad to know you find the site enjoyable to use. Should you ever have suggestions or need assistance, we’re always here for you.
The Spin Genie Team
I have been on a couple of times but…
I have been on a couple of times but when been on its been really easy to use and some good games too.
August 24, 2025
Reply from SpinGenie
Hi Daniel,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you’ve found our site easy to use and that you’ve enjoyed the selection of games available.
We noticed that you rated your experience with three stars, and we’d love to know what we can do to turn that into a five-star experience next time. Your thoughts and suggestions are always appreciated, as they help us improve and provide the best possible experience for our players.
The Spin Genie Team
Reply from SpinGenie
Hi Terry,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has not met your expectations, and we completely understand how disappointing it can be when bonus rounds and free spins don’t result in the wins you hoped for.
Please keep in mind that all our games operate using certified Random Number Generators (RNGs), ensuring that every outcome is entirely fair and based purely on chance. While some sessions may be more rewarding than others, results are always random and cannot be influenced.
It’s also important to remember that gaming should be enjoyed purely as a form of entertainment and not viewed as a source of income. If you find yourself playing primarily to win money, we kindly encourage you to reconsider your approach and explore the responsible gaming tools available on our site to help maintain a healthy balance.
We truly appreciate your feedback and wish you more luck in your future sessions.
The Spin Genie Team
Reply from SpinGenie
Hi Adam,
We're happy to hear that you had a positive experience with our site and its payments. Thank you for your valuable feedback and time.
The Spin Genie Team
Reply from SpinGenie
Hey Dan,
Thank you for sharing your feedback with us. We’re glad to hear that you’ve enjoyed some success while playing, though we do understand your disappointment regarding loyalty rewards. We truly value all our customers and always strive to provide engaging offers and promotions for everyone.
Please note that we regularly review and update our daily picks, which often include exclusive bonuses, free spins, and other rewards to keep your experience enjoyable. We encourage you to check these offers frequently, as they are designed to provide a variety of benefits for both new and returning players.
Your feedback is greatly appreciated, and we will certainly take your comments about loyalty rewards into consideration as we continue to improve our promotional offerings.
The Spin Genie Team
Rubbish rigged site
November 3, 2025
Reply from SpinGenie
Hi there,
Thank you for taking the time to share your feedback. We understand that it can be disappointing when your gaming sessions don’t bring the results you hoped for.
Please note that all our games operate using a Random Number Generator (RNG), ensuring that every spin and outcome is completely random and fair. Wins are purely based on luck, and there is no pattern or control over results.
We sincerely hope you experience better luck in your future sessions.
The Spin Genie Team
If I could give it no stars I would…
If I could give it no stars I would I've noticed that it takes 1p of you when you spin but puts it back when you spin again but if you don't have any spins left then they keep it so if they do that to every player then they're making some money and I also noticed that when im playing the profit lies its says you're in profit when you're not so the game thinks its already paid out when it hasn't this seems like a scam to me don't waste your money there's better sites out there
November 9, 2025
Unprompted review
Reply from SpinGenie
Hi Enya,
Thank you for reaching out and sharing your concerns. We are very sorry to hear that you experienced issues while playing, and we completely understand how this can be frustrating.
If you believe that a game has malfunctioned or that something appears incorrect, please contact our support team via live chat or email (contact@spingenie.com), so we can investigate the matter thoroughly. As we do not have access to your account details here, we kindly ask you to provide your username or the email address linked to your account when you contact us. This will allow us to check the specific game session and identify what may have happened.
Please rest assured that all our games are independently tested and certified to ensure fairness, but we will be happy to look into this further for your peace of mind.
The Spin Genie Team
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