Not enough offers despite good game selection. What's happened to match deposit bonus? You used to offer it ! Also you block players if you need any information. Why don't you pre-warn players when yo... See more
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Review summary
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Fair experience. The platform does what it should, but some areas feel a bit unpolished. Support was helpful, but response time could be faster.
Company replied
Spin genie has fantastic games but offers and promotions are practically non existing but for quickness as in withdrawals super fast to be honest never contacted the support team I'm. Not sure if the... See more
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Company details
Written by the company
Spin Genie is the ultimate destination for all your favourite slot and instant win games. With more than 4,000 slot and instant win games, including leading game series such as Slingo, Monopoly and Rainbow Riches and hugely popular titles like Book of Dead, Starburst and Fishin’ Frenzy, you’ll be spoilt for choice! Here at Spin Genie, we’re all about creating a great user experience. That’s why we’ve made sure the site is easy to navigate and you can quickly find information about any of our huge selection of casino games. Spin Genie is optimized for any device – mobile, desktop or tablet – so you can play wherever and whenever you feel like it. The site was built as a progressive web app, which means it gives you the best mobile experience. Pages load quickly, and you can easily add it to your home screen or even enjoy it in offline mode. The Spin Genie site, like its name, is full of magic. Our goal is to create a magical, entertaining and fun atmosphere for all our players. Of course, while we want you to have fun we also encourage you to always play responsibly. Keep it fun, and keep it safe!
Contact info
United Kingdom
- contact@spingenie.com
- www.spingenie.com
3.3
Average
2K reviews
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Scammy site
Advertised a bonus offer for signing up and depositing £10. I signed up, new customer, deposited £10 (with the code). no offer reward. I messaged customer service and they said it was because they had instantly barred my account from promotions with no explanation they could provide. Withdraw limit is £20 so can’t even withdraw your deposit which is illegal. What a scam! Had to fight tooth and nail for them to refund it. What a waste of time aye
April 16, 2026
Unprompted review
Reply from SpinGenie
Hi Abbie,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand how this situation may have been frustrating. Please note that all accounts are subject to routine checks upon registration, and in some cases, access to promotions may be restricted in accordance with our internal policies.
Regarding the withdrawal limit, the minimum withdrawal amount is 20. If your balance is below this threshold, you can contact our support team via live chat or email (contact@spingenie.com), to request a refund of your deposit. Your request will then be escalated to the relevant department, who will review and process it accordingly.
We appreciate your feedback and your patience, and we’re sorry for any inconvenience caused.
The Spin Genie Team
Please don't deposit on this Site
Please don't deposit on this Site. No bonus drops , and just take your money. tipping people off so you don't loose a lot of money like i have. Licensed Bandits.
April 15, 2026
Reply from SpinGenie
Hey Steven,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand your concerns. Please note that all games operate using certified Random Number Generator (RNG) systems, ensuring that outcomes are completely random and fair for all customers. Results are not influenced by deposits, gameplay, or individual accounts.
Bonus availability can vary depending on the promotion and eligibility criteria, which may differ from time to time.
We appreciate your feedback and will ensure it is shared with the relevant team.
The Spin Genie Team
To be honest all games are rigged to…
To be honest all games are rigged to pay when you decide and not random at all.
This is a fact that is so obvious when you are playing,you can almost predict what the end wheel will do ie.not payout until the game wants to
Thanks and goodbye
April 11, 2026
Reply from SpinGenie
Hey Stephen,
Thank you for your review. We’re sorry to hear about your experience and understand your concerns.
We would like to assure you that all games on the platform are operated using certified Random Number Generator (RNG) systems. This means that every outcome is completely random, independently generated, and cannot be influenced or scheduled by the casino or any external factor.
While it may sometimes feel like patterns can be observed during gameplay, this is a natural perception that can occur due to variance and randomness in results. However, the outcomes themselves remain entirely unpredictable and fair.
We appreciate you taking the time to share your feedback, and we’re sorry to hear you’ve decided to leave. If you ever wish to return or would like us to review any specific gameplay sessions, we are here to help.
The Spin Genie Team
Reply from SpinGenie
Hi Joanne,
Thank you for your kind feedback. We are delighted to hear that you are enjoying the site and our wide selection of games, and that you find the experience fair.
We truly appreciate your support and hope you continue to enjoy playing with us.
The Spin Genie Team
Scam no bonus game from 4 different…
Scam no bonus game from 4 different deposits. Just straight taking money no fun at all
April 9, 2026
Reply from SpinGenie
Hi Miles,
Thank you for sharing your experience with us. We are sorry to hear that you feel this way after your recent gameplay.
Please understand that all games operate using certified Random Number Generators (RNG), meaning that every spin is completely random and independent. Bonus features are triggered purely by chance, and it is possible to go several sessions without activating them, even after multiple deposits.
We appreciate that this can be frustrating, especially when expectations are not met, and we truly value your feedback regarding your experience.
The Spin Genie Team
Reply from SpinGenie
Hi Chelsea,
Thank you for your review. We’re pleased to hear that you’re happy with your experience and the returns.
Your feedback is greatly appreciated, and we hope you continue to enjoy playing with us.
The Spin Genie Team
Reply from SpinGenie
Hi Jack,
Thank you for your review. We’re sorry to see that your experience has left you feeling disappointed.
Could you please share more details about what happened? Understanding the specific issues you faced will help us investigate the matter and improve our services. Any feedback you provide is valuable and helps us ensure a better experience for all players.
We look forward to your response.
The Spin Genie Team
Have just joined tonight and extremely…
Have just joined tonight and extremely happy with this site, good choice of games, and had my first good win and easy to withdraw, will be using spin genie again for sure, thank you guys
April 5, 2026
Reply from SpinGenie
Hi Joanne,
Thank you for your message and for sharing your experience. We’re delighted to hear that you’re enjoying the site, liked the game selection, and had a successful first win.
It’s great to know that you found the withdrawal process easy and that you plan to continue using our platform. We truly appreciate your feedback and look forward to providing you with more enjoyable experiences in the future.
The Spin Genie Team
Fabulous games
Fabulous games , fast withdrawal and overall a brilliant site to use. No complaints. 10/10 site
December 21, 2025
Reply from SpinGenie
Hi Paige,
Thank you for taking the time to share your kind words. We’re thrilled to hear that you are enjoying our games, appreciate the fast withdrawals, and find the overall experience excellent.
Your positive feedback means a lot to us, and we hope you continue to have a fantastic time on the site.
The Spin Genie Team
I like this very well
February 20, 2026
Reply from SpinGenie
Hi David,
Thank you for your review. We’re delighted to hear that you are enjoying your experience with us!
We truly appreciate your feedback and hope you continue to have a great time playing our games.
The Spin Genie Team
Reply from SpinGenie
Hey James,
Thank you for your review.
We understand how frustrating it can be not to trigger any bonuses during your gameplay. Please note that all game outcomes are determined by Random Number Generator (RNG) systems, meaning results are entirely based on chance and cannot be influenced or guaranteed within any specific number of spins or deposit amount.
While bonuses can occur at any time, there may also be sessions where they are not triggered at all, which is a normal part of gameplay.
We appreciate your understanding and wish you better luck in your future sessions.
The Spin Genie Team
Reply from SpinGenie
Hi Aaron,
Thank you for your message and for your rating—we truly appreciate it.
We understand your comment mentions “Meggie,” and while we’re not entirely certain of the context, we’re glad to see you’ve had a positive enough experience to leave a 4-star review. If there’s anything specific you’d like to share or if there’s something we can assist you with, please feel free to let us know.
The Spin Genie Team
Reply from SpinGenie
Hi Kayleigh,
Thank you for your feedback. We’re very sorry to hear that you’ve had such a negative experience.
We would really appreciate it if you could share more details about what happened, so we can better understand the situation and assist you appropriately. Your experience matters to us, and we want to make sure any issues are properly reviewed and addressed.
Please feel free to reach out via live chat or email (contact@spingenie.com), with any additional information, and we will do our best to help resolve this for you as quickly as possible.
Thank you for bringing this to our attention.
The Spin Genie Team
Reply from SpinGenie
Hey there,
Thank you for your kind words.
We are delighted to hear that you are enjoying your experience and that you are satisfied with the fast payouts. Your feedback is truly appreciated.
The Spin Genie Team
I signed up deposited 10 to get 120…
I signed up deposited 10 to get 120 free spins that I didn't get
March 29, 2026
Reply from SpinGenie
Hey Laura,
Thank you for reaching out to us and for letting us know about your concern regarding the welcome offer. We understand that not receiving the expected free spins can be disappointing, and we truly appreciate your patience while this was looked into.
After reviewing your account, we would like to clarify that our current welcome promotion provides 108 free spins. To ensure you can fully enjoy the offer, we have now credited your account with the 108 free spins. You should be able to access them directly and start using them right away.
We hope this helps enhance your gameplay experience and gives you a great start with us. Thank you again for bringing this to our attention, and we hope you enjoy your free spins to the fullest.
The Spin Genie Team
Please give me bonus like goodgesture…
Please give me bonus like goodgesture please
March 29, 2026
Unprompted review
Reply from SpinGenie
Hey Peter,
Thank you for your message.
We appreciate your interest in receiving a bonus as a goodwill gesture. While we are unable to guarantee bonuses upon request, we regularly offer promotions and rewards that you may be eligible for.
We kindly encourage you to keep an eye on your account and communications for any available offers.
Thank you for your understanding, and we wish you the best of luck in your gameplay.
The Spin Genie Team
Reply from SpinGenie
Hi Fay,
We're happy to hear that your signup experience has been great! We appreciate you taking the time to leave your positive feedback.
The Spin Genie Team
Very good website
Very good website, easy and quick to use with loads of ways to play to your liking
February 21, 2026
Reply from SpinGenie
Hey Gareth,
We're happy to hear that you found our website easy and quick to use, with many options to play. Thank you for your positive feedback; we appreciate it!
The Spin Genie Team
Give u zero
Give u zero, ye are a shower of scammers, I won 1200 and they took it no explanation part was my money and part bonus, then they said the most bonus you get is 100 euro. Absolute scammers never play with ye again.why say people get 125 credit depends on how much they deposit so how can you say 100
March 17, 2026
Unprompted review
Reply from SpinGenie
Hi Margaret,
Thank you for your review.
We are sorry to hear about your experience and understand your concerns. However, we are currently unable to locate or review your account based on the information provided.
In order for us to investigate this matter thoroughly and provide you with a clear explanation, we kindly ask you to share your username or registered email address. Alternatively, you may contact our customer support team directly via live chat or email (contact@spingenie.com), where they will be able to access your account and assist you further.
Once we have your details, we will be happy to review your case and clarify the situation regarding your winnings and bonus terms.
The Spin Genie Team
Reply from SpinGenie
Hi James,
Thank you for your kind feedback.
We’re delighted to hear that you’re enjoying the quick withdrawals and the wide selection of games available. It’s great to know you’ve had a positive experience with us.
We truly appreciate your support and wish you the best of luck moving forward!
The Spin Genie Team
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