Not enough offers despite good game selection. What's happened to match deposit bonus? You used to offer it ! Also you block players if you need any information. Why don't you pre-warn players when yo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fair experience. The platform does what it should, but some areas feel a bit unpolished. Support was helpful, but response time could be faster.
Company replied
Spin genie has fantastic games but offers and promotions are practically non existing but for quickness as in withdrawals super fast to be honest never contacted the support team I'm. Not sure if the... See more
Company replied
Company details
Written by the company
Spin Genie is the ultimate destination for all your favourite slot and instant win games. With more than 4,000 slot and instant win games, including leading game series such as Slingo, Monopoly and Rainbow Riches and hugely popular titles like Book of Dead, Starburst and Fishin’ Frenzy, you’ll be spoilt for choice! Here at Spin Genie, we’re all about creating a great user experience. That’s why we’ve made sure the site is easy to navigate and you can quickly find information about any of our huge selection of casino games. Spin Genie is optimized for any device – mobile, desktop or tablet – so you can play wherever and whenever you feel like it. The site was built as a progressive web app, which means it gives you the best mobile experience. Pages load quickly, and you can easily add it to your home screen or even enjoy it in offline mode. The Spin Genie site, like its name, is full of magic. Our goal is to create a magical, entertaining and fun atmosphere for all our players. Of course, while we want you to have fun we also encourage you to always play responsibly. Keep it fun, and keep it safe!
Contact info
United Kingdom
- contact@spingenie.com
- www.spingenie.com
3.3
Average
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SpinGenie
Hi Callum,
Thank you for sharing your feedback. We are sorry to hear that your experience with gambling has not been enjoyable and that it has left a negative impression.
We understand that gambling is not for everyone and that experiences can vary greatly between individuals. Your comments are valuable, and we appreciate you taking the time to share them, as they help us understand our customers’ perspectives and improve where possible.
If you ever wish to discuss responsible gaming or require guidance on managing gameplay, support is available to provide assistance and advice.
The Spin Genie Team
Reply from SpinGenie
Hi Vietnam,
We're happy you had a good experience! Thank you for your positive feedback; we appreciate it very much.
The Spin Genie Team
Reply from SpinGenie
Hi Nicholas,
Thank you very much for your review. We’re delighted to hear that you’re enjoying the updates and the look of the website. It’s always great to receive positive feedback, and we truly appreciate you taking the time to share your thoughts.
We hope you continue to enjoy your experience and wish you plenty of fun in your future sessions.
The Spin Genie Team
Real good pay outs
February 8, 2026
Unprompted review
Reply from SpinGenie
Hi Louise,
Thank you for your review. I’m glad to hear that you’ve been enjoying good payouts from your gameplay! It’s always great to know when players have a positive experience, and your feedback is very much appreciated.
We hope you continue to enjoy your sessions and look forward to providing more enjoyable gameplay in the future.
The Spin Genie Team
Reply from SpinGenie
Hi Asif,
Thank you for taking the time to share your thoughts with us. We’re sorry to hear that your recent experience has felt more like losses than wins, and we understand how disappointing that can be.
All games operate using certified Random Number Generator (RNG) systems, meaning every outcome is completely random and based on luck. While this ensures fairness for all customers, we appreciate that results can vary and may not always feel rewarding in the short term.
Your feedback is important to us, and we truly value you sharing your experience. If there’s anything specific you feel could improve your time with us, we would be grateful to hear your suggestions.
The Spin Genie Team
Reply from SpinGenie
Hey Charloe,
We're glad you enjoyed your experience with the free spins and more. Thank you for sharing your positive feedback with us. 🙌
The Spin Genie Team
Games kept crashing and payback is poor
January 28, 2026
Reply from SpinGenie
Hi Peter,
Thank you for your feedback. We are sorry to hear that you experienced issues while playing.
To help avoid game interruptions or crashes, we recommend ensuring you have a stable Wi-Fi connection and avoiding the use of mobile data, as this can sometimes affect game performance. If the issue continues, please let us know the game name and time of occurrence so we can investigate further.
Regarding payback, please be assured that all games operate using certified random number generators (RNG). This means outcomes are entirely based on luck and cannot be influenced, and results may vary from session to session.
We appreciate you taking the time to share your experience and remain here to assist if you need further support.
The Spin Genie Team
Awful site smh
September 3, 2025
Reply from SpinGenie
Hey Natasha,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience has left you feeling dissatisfied, and we appreciate you letting us know.
We would really like to understand what happened and what led you to feel this way. If you’re able to share a bit more detail about your experience, we’ll be happy to review it carefully and see how we can assist or clarify any concerns you may have.
Your feedback is important to us, and we value the opportunity to learn from it and improve wherever possible. We look forward to hearing back from you.
Feel free to contact us via live chat or email (contact@spingenie.com). We are always happy to help!
The Spin Genie Team
Reply from SpinGenie
Hey John,
We are so glad you find our site great! We appreciate your positive feedback and thank you for your time. ✌️
The Spin Genie Team
wasting time never wins😡
January 30, 2026
Reply from SpinGenie
Hi Sorinel,
Thank you for your review.
We understand that it can be frustrating not to win. Please note that all games use certified Random Number Generator (RNG) technology, meaning results are entirely random and based on luck. Wins and losses are a natural part of gameplay.
The Spin Genie Team
Embarrassing scam sit let's you deposit…
Embarrassing scam sit let's you deposit once then refused to allow any other deposits without giving over even more private information. Avoid this site do not use it.
January 29, 2026
Reply from SpinGenie
Hey Joseph,
Thank you for your review. We’re sorry to hear about your concerns and would like to clarify the situation.
After checking the account associated with your details, we can confirm that there are currently no restrictions in place. Additionally, we have not identified any requests for unusual or excessive private information beyond what is required for standard security and regulatory purposes.
To help us understand your experience better, we kindly ask that you let us know which specific information you were asked to provide and at what stage this occurred. Alternatively, please contact us directly so we can review this matter in more detail and assist you accordingly. Our contact details are live chat or email (contact@spingenie.com).
We’re keen to resolve this and ensure everything is clear.
The Spin Genie Team
Reply from SpinGenie
Hey Rebecca,
Thank you for sharing your feedback with us.
We’re pleased to hear that you find the experience good, easy to use for the most part, and that the game is pretty decent overall. It’s great to know that you’re enjoying it. If there’s anything we can do to turn those four stars into five, we’d be happy to hear your suggestions.
Thank you once again for taking the time to let us know your thoughts.
The Spin Genie Team
Reply from SpinGenie
Hey Daniel,
We're happy to hear that you found the graphics clear and smooth and that you enjoyed the animation. Thank you for your positive feedback; we appreciate it!
The Spin Genie Team
Worst site ever
Worst site ever. I deposit alot and I've hardly had any bonuses the spins are pathetic. There's nothing from the promo page .iwon't be depositing again until things change been a member for a long time. I can honestly say from a £1 spin I'm getting 10p no thanks I'd rather take my money else where ...
January 26, 2026
Reply from SpinGenie
Hi Diane,
Thank you for sharing your feedback.
We are sorry to hear that your experience has been disappointing. We would really appreciate the opportunity to understand this better. If you are willing, please let us know what issues you encountered or what led you to feel this way, so we can review the matter and look for ways to improve our service.
Your feedback is important to us, and we value any insight you are able to provide.
The Spin Genie Team
Not bad after all
Although app is little frozen now and again it's quite fast overall+ big choice of games;)
January 19, 2026
Reply from SpinGenie
Hi Jan,
We're happy you enjoy the wide selection of games and the overall speed! We appreciate your feedback regarding the occasional freezing and will look into it. Thanks for your review! 😊
The Spin Genie Team
Love the site and games easy deposits…
Love the site and games easy deposits and fast payouts
January 19, 2026
Reply from SpinGenie
Hi Simon,
We're happy to hear that you had a great experience with our easy deposits, fast payouts, and enjoyable games. Thank you for your positive feedback! 🙌
The Spin Genie Team
Reply from SpinGenie
Hey Suzie,
We're happy to hear that you enjoyed our wide selection of games and fast payouts. Thank you for sharing your positive experience with us! 👌
The Spin Genie Team
It's all good except when says free…
It's all good except when says free spins n asks for deposit
January 9, 2026
Reply from SpinGenie
Hi David,
Thank you for sharing your feedback with us. We’re glad to hear that your overall experience has been good.
Regarding free spins, please note that some promotions are deposit-based and require a qualifying deposit to activate the offer. This is standard practice across the industry, and we always aim to clearly display the terms of each promotion so customers know what is required.
We appreciate your understanding and thank you for taking the time to share your thoughts.
The Spin Genie Team
They ban you from promotions and bonus…
They ban you from promotions and bonus across all accounts . Even if you are a depositing player dreadful service . SKILL ON NET
October 30, 2025
Reply from SpinGenie
Hey Dan,
Thank you for sharing your concerns with us.
We have checked your account and can confirm that you are not banned from promotions or bonuses.
All bonuses currently available to you can be found in your Daily Picks section. Bonus availability may vary at any given time and is based on what is currently eligible for your account, but any offers available to you will always be visible there.
We understand your frustration and appreciate you bringing this to our attention. Your feedback is valuable and helps us improve how we communicate bonus availability to our customers.
The Spin Genie Team
Reply from SpinGenie
Hi Helen,
Thank you for taking the time to share your comment with us. We appreciate your feedback and have noted your opinion.
If you have any specific concerns you would like us to review or need assistance with, please feel free to reach out.
The Spin Genie Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.