Well packed shipment, with a nice greeting card. But expensive shipping UPS fees: $58 shipping fees + around $86 customs & airport clearance. Some italian online store offers a flat shipping r... See more
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Review summary
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One other amazing shopping experience, the most trending items for unbeatable prices. Packed with lots of care , each item came with its own box and even hangers for th clothes . The shipping cost mig... See more
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Flawless experience as always.This is definately my favorite store when it comes to luxury items…I just wish they had more models from Prada available .Im unpatiently waiting for a long sleeved camel... See more
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I was very pleasantly surprised by Spinnaker Boutique. They offer an excellent selection of high-end brands at really competitive prices. What impressed me just as much was the level of service — prof... See more
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Company details
Written by the company
The first Spinnaker boutique was opened in 1976 in Alassio by Lorenza Betti. Today Spinnaker represents one of the most fashionable names in Italian luxury retail. At Spinnaker, curiosity, imagination, creativity and experience are merged into one expression of luxury fashion. Our boutiques in Sanremo, Alassio, Portofino and Santa Margherita Ligure are the stage where fashion is the guest of honor. Style evolves and renews itself through time but the best designers remain recognizable for their refined expressions of taste and elegance. Spinnaker Boutique, your new luxury shopping experience.
Contact info
Via Amedei, 2, 20123, Milano, Italy
- 0182586202
- info@spinnakerboutique.it
- www.spinnakerboutique.com
4.8
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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A great shopping experience overall
I am extremely satisfied with my purchase. The product quality is excellent and exceeded my expectations. The shipping was very fast, and the entire ordering process was smooth and hassle-free. I also really appreciate the professional customer service — the team was responsive, helpful, and quick to answer any questions. A great shopping experience overall, and I would definitely recommend this store to others.
June 17, 2026
Reply from spinnakerboutique.com
Dear Aleksandra,
Thank you so much for your wonderful and detailed feedback.
We are truly delighted to hear that your experience with us was so positive from start to finish. It is especially rewarding to know that the quality of your purchase exceeded your expectations and that you found the entire process smooth and hassle-free. We are also very pleased that our customer service team was able to assist you promptly and professionally.
Your kind recommendation means a great deal to us, and we look forward to welcoming you again very soon.
Warm regards,
Spinnaker Customer Service
Great service
June 9, 2026
Reply from spinnakerboutique.com
Dear Joanne,
Thank you very much for your kind feedback.
We are truly pleased to know that you were satisfied with our service. Your support means a lot to us, and we hope to have the pleasure of welcoming you again very soon.
Kind regards,
Spinnaler Customer Care
Reply from spinnakerboutique.com
Dear Arshdeep,
Thank you so much for your kind words.
We are truly happy to hear that you had an amazing experience with us and that your order was delivered on time. Your satisfaction means a lot to our team.
Best regards,
Spinnaker Team
We look forward to welcoming you again very soon.
Be aware tax/fees NOT included in final price
unfortunately for me it was a disappointing shopping experience.
- First, despite checking my junk/spam and nbx several time, I didn’t receive the 10% first purchase discount code after registering with with the site.
- At the checkout page the price was in GBP and including shipping the total amounted to £258 - I am well aware the exchange rate fluctuates and may change from the one appearing at the moment of checking out.
On theirbwebsite it is also stated that taxes/fees are now included in the final price (or something similar). This is untrue.
Unfortunately I ended up paying a total of £269.74 which was quite unexpected. I honestly would have considered buying the bag from a UK online boutique which would have guaranteed free shipping and no inflated, unexplained fees/taxes.
June 8, 2026
Reply from spinnakerboutique.com
Dear Debora,
Thank you for taking the time to share your feedback.
We are sorry to hear that your shopping experience did not meet your expectations. However, we would like to clarify a few important points for future readers.
Regarding the 10% welcome discount, our records confirm that the welcome email containing the discount code was automatically sent to the email address used during registration on 07/06/2026. We understand that occasionally automated emails may be filtered by spam or junk mail settings. In any case, we also provided the code directly via email after receiving your complaint.
It is also important to note that, as clearly stated in the terms of the promotion, the welcome code is valid only on full-price items and cannot be applied to already discounted products or items marked with a black star. The bag purchased in your order was already discounted and therefore would not have qualified for the welcome discount.
Regarding taxes and duties, we must respectfully clarify that your statement is incorrect. All shipments to the United Kingdom are sent on a DDP (Delivered Duty Paid) basis, meaning that import duties and taxes are prepaid by us and included in the purchase conditions. In fact, no customs charges, import duties, or additional taxes were requested from you by either customs authorities or the courier upon delivery.
As previously explained via email, the total amount received by us exactly matched the value of your order. The difference between the estimated GBP amount displayed during checkout and the final amount charged in GBP was not retained by us and is attributable solely to currency conversion rates and/or conversion fees applied by the payment provider selected for the transaction.
We provided both the invoice and payment transaction records as evidence of the exact amount received and remain available should you wish to review the matter further.
For this reason, we kindly ask that you reconsider the content of your review, as it does not accurately reflect the transaction, the shipping terms applied to your order, or the amount received by our company.
Kind regards,
Customer Service Team
Reply from spinnakerboutique.com
Dear Kerstin,
Thank you very much for your feedback.
We are happy to know that you had a good experience with us, and we truly appreciate you taking the time to share it.
We hope to have the pleasure of welcoming you again soon.
Kind regards,
Spinnaker Team
Excellent Store!
Excellent customer service and products. Ordered two skirts at great prices that arrived quickly and in beautiful condition!
June 12, 2026
Reply from spinnakerboutique.com
Dear Jill,
Thank you so much for your wonderful feedback.
We are truly happy to hear that you were pleased with both your order and our customer service. It’s especially nice to know that the skirts arrived quickly, in beautiful condition, and that you were able to enjoy them at a great value.
We sincerely appreciate your trust and look forward to welcoming you back again very soon.
Warm regards,
Spinnaker Customer Care
Reply from spinnakerboutique.com
Dear Darko,
Thank you very much for your kind feedback.
We are truly pleased to hear that you appreciated our service, the fast delivery, and the value of your purchase. It is always a pleasure to know our clients have a smooth and positive experience with us.
We look forward to welcoming you again soon.
Best regards,
Spinnaker Team
The belt came with no dust bag or box
The belt came with no dust bag or box. I need my dust bag and box
June 11, 2026
Reply from spinnakerboutique.com
Dear Mariam,
We are sorry to read your review and understand your disappointment.
Following your message, we immediately carried out an internal investigation with both our logistics department and the supplying boutique. After reviewing all available documentation, we can confirm that the Gucci belt was shipped exactly as it was received from the brand.
For this specific belt model, Gucci did not provide a branded box. The item was supplied only with the Gucci dust bag, which was included with your order and used to contain the belt during shipment.
As a company, we always ship products exactly as received from the brands and boutiques we partner with, including all packaging and accessories provided with the item. Packaging may vary depending on the specific model and is not always identical across all products from the same brand.
As our investigation confirmed that the belt was delivered exactly as supplied by Gucci, with the dust bag included and no branded box provided by the brand for this specific model, we kindly invite you to reconsider your review.
If you are satisfied with the product itself and its condition, we believe the review may not accurately reflect the service provided and the actual circumstances of the order. We would therefore greatly appreciate it if you would consider updating your review in light of the information and findings shared with you.
Kind regards,
Customer Service Team
Reply from spinnakerboutique.com
Dear Mat,
Thank you very much for your kind feedback.
We are truly pleased to hear that you are happy with your purchase and that you had a positive experience with our service. Your satisfaction means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Spinnaker Customer Service
Excellent
Excellent! The Valentino sandals I ordered were on sale which was great. The shipping was prompt and perfect item! Thank you.
June 11, 2026
Reply from spinnakerboutique.com
Dear Shirley,
Thank you so much for your lovely feedback.
We are truly happy to hear that you are pleased with your Valentino sandals and that you were able to take advantage of the special offer. It’s wonderful to know that the shipping was prompt and that everything arrived perfectly.
We sincerely appreciate your trust and hope to welcome you back again very soon.
Kind regards,
Spinnaker Team
Great Company
Customer Service was very responsive. Item arrived in three day. Shipping was faster than most US companies. Item was beautiful! Packaged nicely and the box was reversible for returns. Returns are quick and easy.
June 1, 2026
Reply from spinnakerboutique.com
Dear Francine,
Thank you so much for your wonderful feedback.
We are truly delighted to hear that you were satisfied with our customer service and that your order arrived so quickly. It’s especially rewarding to know that you appreciated the care in packaging and the presentation of the item, as well as the ease of our returns process.
Your kind words mean a lot to us, and we look forward to welcoming you again very soon.
Warm regards,
Spinnaker Customer Care
I highly recommend this boutique as…
I highly recommend this boutique as they have great prices a lot of designer options and more importantly their shipment through DHL was within literally the same week. I am impressed and will be ordering again.
June 10, 2026
Reply from spinnakerboutique.com
Dear Cherise,
Thank you so much for your wonderful feedback.
We are truly pleased to know that you appreciated both our selection of designer pieces and the pricing, as well as the speed of our DHL delivery service. It’s especially rewarding to hear that your order arrived within the same week and that the experience left such a positive impression.
We look forward to welcoming you back very soon for your next purchase.
Kind regards,
Spinnaker Team
Quick shipping, excellent item
Quick delivery, excellent product, would definitely purchase again!
June 10, 2026
Reply from spinnakerboutique.com
Dear Jennifer,
Thank you so much for your lovely feedback.
We are truly happy to hear that your order arrived quickly and that you are pleased with the product. It means a lot to us that you would consider shopping with us again, and we look forward to welcoming you back very soon.
Best reagrds,
Spinnaker Team
Very good products and service
June 10, 2026
Reply from spinnakerboutique.com
Dear Dag,
Thank you very much for your kind feedback.
We are delighted to know that you were satisfied with both our products and our service. It is always a pleasure to receive such positive words, and we truly appreciate you taking the time to share your experience.
We look forward to welcoming you again soon.
Kind regards,
Spinnaker Team
great place to shop
I received my gucci tote within 2 business days at a great price. I love my bag, thank you!
June 5, 2026
Reply from spinnakerboutique.com
Dear Keira,
Thank you so much for your kind words, we are truly happy to hear that your Gucci tote arrived so quickly and that you love it.
It means a lot to us that both the product and the service met your expectations, especially with such a fast delivery. We hope your new bag brings you joy every time you wear it.
We look forward to welcoming you back again soon.
Reply from spinnakerboutique.com
Dear Brad,
Thank you for taking the time to share your experience!
We're pleased to know that you appreciated both our selection of designer brands and our competitive pricing. We also understand how important it is to stay informed about an order's journey, so we're glad that the tracking service met your expectations.
We hope to welcome you back soon for your next fashion discovery.
Best regards,
Spinnaker Boutique Team
Reply from spinnakerboutique.com
Dear Vanna,
Thank you very much for your wonderful review!
We are delighted to hear that everything arrived perfectly and that you appreciated receiving the original brand packaging as well. We always strive to provide an excellent shopping experience and to ensure that every order reaches our customers exactly as expected.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Spinnaker Boutique Team
Beautiful product!
Beautiful, authentic product and speedy shipping! My only disappointment is that the handbag did not come in a Valentino box. I have another Valentino bag that came in a nice red branded box. It did include the dust cover though.
May 28, 2026
Reply from spinnakerboutique.com
Dear Kelly,
Thank you for your positive review. We are delighted to hear that you were pleased with the product and our shipping service.
We appreciate your feedback regarding the packaging. Please note that we always ship our items exactly as received from the brand, including all original tags, labels, authenticity cards, dust bags, and packaging materials provided by the manufacturer. While some items are supplied with a branded box, others may not include one depending on the brand's packaging policy and distribution practices.
We are glad that your handbag arrived with its original dust bag and thank you for choosing us. We hope to welcome you back again soon!
Best regards,
Spinnaker Team
Reply from spinnakerboutique.com
Dear Jerome,
Thank you for your kind words and for taking the time to share your feedback.
We are delighted to hear that you were pleased with both our service and your purchase. Your satisfaction is our greatest reward, and we truly appreciate your support.
We look forward to welcoming you back soon!
Kind regards,
Spinnaler Team
Well packed shipment
Well packed shipment, with a nice greeting card.
But expensive shipping UPS fees:
$58 shipping fees
+ around $86 customs & airport clearance.
Some italian online store offers a flat shipping rate as $ 30 only. Also they make offer free shipping for orders above $300.
May 20, 2026
Reply from spinnakerboutique.com
Dear Fatema,
Thank you for your kind words about our packaging and greeting card. We are delighted to hear that your order arrived safely and that you appreciated these details.
We also appreciate your feedback regarding the shipping costs. We continuously review our shipping services and rates to ensure we provide a reliable and efficient delivery experience for our international customers. Your comments are valuable and help us evaluate potential improvements for the future.
Thank you again for your support and for choosing Spinnaker. We look forward to serving you again soon.
Best regards,
Spinnaker Team
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