Having the worst experience ever with this gps provider. The device is causing a fuse to blow, the fuse that controls heat and hazard controls. Trying to get someone to help has been awful. I’ve had a... See more
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See what reviewers are saying
Going to Spireon Fleet locate for my Landscaping Fleet was very big mistake. Their customer service is non existence. Getting to anyone with authority or higher management or even who handles your... See more
Customer service is the most incompetent, they lack total support for the dealers, they know how to sell, support is not available. The most useless customer service and managers and supervisor are... See more
I’m unable to give a zero star review. Otherwise I would be. Their contractor showed up without calling ahead to let us know the arrival time. Then he proceeded to speak and act very unprofessional... See more
Company details
Information provided by various external sources
GPS Vehicle Tracking - BHPH & Franchise car dealers, auto lenders, fleet, trailer & asset managers, and consumer car buyers trust Spireon to track, manage and protect their vehicles, stay in compliance, improve operations, save costs, increase revenues...
Contact info
16802 Aston St., 92606, Irvine, United States
- 800-557-1449
- sp-marketing@spireon.com
- www.spireon.com
1.2
Bad
111 reviews
Hasn’t replied to negative reviews
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Seems to be a complete ripoff
Throughout my purchase "experience", the salesperson went out of his way, on several occasions, to tout the "anti-theft" capabilities of the GMC Canyon truck. I paid little attention (big mistake), because I do not live in an area where car theft is a problem, nor do I travel to such areas.
I guess you can categorize this under the category of "a fool and his money...", but at no point was it mentioned, suggested, or intimated that there was a fee associated with this "service." Well, there is, and it's a big one. I didn't realize it until AFTER the purchase, that the dealer added on $1,200 in junk fees for "USWC Traceable Theft (ETCH), and "Spireon Kahu."
I'm so mad at myself now for falling for such a scheme. I should know better, but, well, was excited about the new purchase and didn't read the contract carefully enough.
So, be sure to look for such line items and have them struck from the contract, or simply walk away. I wish I had done the latter.
July 4, 2021
Unprompted review
BEWARE
BEWARE.
This company does not operate fairly or ethically.
This company uses bate and switch tactics.
Customer Service is typical, NO CUSTOMER SERVICE..
July 1, 2021
Unprompted review
Noah was a great help
September 25, 2020
Unprompted review
Reply from Spireon
Thank you very much for letting us know Noah was able to help you; he's a terrific member of our award-winning Customer Support team. We're here when you need us!
Noah was direct and quick and able to…
Noah was direct and quick and able to get through my issues without taking up my day. Thank you again Noah!!
September 2, 2020
Unprompted review
Reply from Spireon
Cortney, thank you so much for letting us know! Noah is an excellent member of our great Customer Support team, and we're very pleased that he was able to help you quickly and efficiently. Thanks for your business!
Ivy was very good she knew what I need…
Ivy was very good she knew what I need and got it done.
August 11, 2020
Unprompted review
Reply from Spireon
Thank you for letting us know! We're very glad our great Customer Service team served you well. We're ready to help whenever you need us!
Good service
August 7, 2020
Unprompted review
Reply from Spireon
Thank you very much! We really appreciate your review, and we're glad our award-winning Customer Support team was able to help you. We're here for you when you need us!
The represenative that assisted me this…
The represenative that assisted me this morning knew exactly what he was doing and navigated me to the correct tabs and page with no mistakes. That really helps so that there is no confusion on the customers end as we learn from you and how well trained your staff is. Appreciate getting a knowlegable customer service rep on the other line. Great Job!!
Jennifer Johsnon
August 5, 2020
Unprompted review
Reply from Spireon
Jennifer, thank you very much for your review. We're very glad that our excellent Customer Support team showed their expertise in helping you. Thank you for your business!
Accomplished what I called into get done. No CSS. Just business!
August 4, 2020
Unprompted review
Reply from Spireon
Gladys, thank you for letting us know that our award-winning Customer Support team helped you so efficiently. We're very pleased that you received the excellent customer service you deserve, and we're ready to help you whenever you need us.
Very helpful getting us back online.
August 3, 2020
Unprompted review
Reply from Spireon
Thank you for letting us know; we're very glad our terrific Customer Support team served you well. We're here to help you when you need us!
SPireon Tech Support was very…
SPireon Tech Support was very responsive and attempted to solve our issue. Thankfully it wasn't a major issue, just driver error.
July 31, 2020
Unprompted review
Reply from Spireon
Thank you for your review! We're glad our excellent Customer Support team was able to help you determine the cause of the issue, and very glad it wasn't a major issue. Thank you for your business!
Reply from Spireon
Thanks for your review! We're very glad our award-winning Customer Support team was able to help you.
the employee that helped me was…
the employee that helped me was excellent very patient
July 29, 2020
Unprompted review
Reply from Spireon
Thank you for your review! We're very glad that our awesome Customer Support team gave you excellent, patient help. We appreciate your business!
Noah spent a lot of time correcting my…
Noah spent a lot of time correcting my problem.
He was very polite and helpful.
Took care of everything I needed.
Appreciate the great customer service.
Bob Rohlf
July 28, 2020
Unprompted review
Reply from Spireon
Bob, thank you for letting us know you received great customer service from Noah. We're very pleased to hear it, and glad to help you any time you need it. Noah and all of our Customer Support team care a great deal about giving our customers a great experience. Thank you for your business!
Reply from Spireon
Thank you very much! We're very glad our excellent Customer Support team was able to provide you with excellent and fast service. We're here to help you when you need us!
Very professional and knowledgeable…
Very professional and knowledgeable with assisting me with an issue HOS.
July 28, 2020
Unprompted review
Reply from Spireon
Thank you very much for your review and for trusting Spireon with your business. Our excellent Customer Support team is here to help you whenever you need us!
Rep did a very good job assisting with…
Rep did a very good job assisting with the problem.
July 27, 2020
Unprompted review
Reply from Spireon
We're very glad that our award-winning Customer Support team provided you with the help you needed. Thank you for your business, and we're here to help when you need us!
Customer service is getting so good…
Customer service is getting so good that I enjoy working with them
July 24, 2020
Unprompted review
Reply from Spireon
Denny, we so love to hear this! Thank you for letting us know. Our award-winning Customer Support team is ready to help you whenever you need us.
Great customer service.
July 24, 2020
Unprompted review
Reply from Spireon
Thank you for your great review! We're very glad that our Customer Support team provided great customer service for you, and look forward to helping you any time you need us.
Excellent customer service.
July 23, 2020
Unprompted review
Reply from Spireon
Thank you very much for the review; we are very glad that our excellent Customer Support team served you well. We look forward to providing you with industry-leading customer service for a long time.
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