Having the worst experience ever with this gps provider. The device is causing a fuse to blow, the fuse that controls heat and hazard controls. Trying to get someone to help has been awful. I’ve had a... See more
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See what reviewers are saying
Going to Spireon Fleet locate for my Landscaping Fleet was very big mistake. Their customer service is non existence. Getting to anyone with authority or higher management or even who handles your... See more
Customer service is the most incompetent, they lack total support for the dealers, they know how to sell, support is not available. The most useless customer service and managers and supervisor are... See more
I’m unable to give a zero star review. Otherwise I would be. Their contractor showed up without calling ahead to let us know the arrival time. Then he proceeded to speak and act very unprofessional... See more
Company details
Information provided by various external sources
GPS Vehicle Tracking - BHPH & Franchise car dealers, auto lenders, fleet, trailer & asset managers, and consumer car buyers trust Spireon to track, manage and protect their vehicles, stay in compliance, improve operations, save costs, increase revenues...
Contact info
16802 Aston St., 92606, Irvine, United States
- 800-557-1449
- sp-marketing@spireon.com
- www.spireon.com
1.2
Bad
111 reviews
Hasn’t replied to negative reviews
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Noah is awesome!!
June 17, 2020
Unprompted review
Reply from Spireon
Rhonda, thanks for letting us know! Noah is awesome, and a great member of our excellent Customer Support team. We all look forward to the opportunity to provide you with fantastic support.
Noah was awesome to work with
Noah was awesome to work with! He quickly diagnosed my problem and took corrective action. He called me back and emailed me back exactly as he said he would do. Excellent service!
June 17, 2020
Unprompted review
Reply from Spireon
Thanks so much for letting us know! We love Noah and all of our awesome Customer Support Team, and look forward to continuing to provide you with excellent service.
Excellent customer service and timely…
Excellent customer service and timely with account updates.
June 17, 2020
Unprompted review
Reply from Spireon
Thank you for letting us know! We're glad to be able to assist you with award-winning Customer Support and regular updates and improvements to our system.
Customer Service very helpful and professional
I have worked with Steven Murrieta on several occasions and he has been very professional and helpful.
June 17, 2020
Unprompted review
Reply from Spireon
Thank you, JGR! Steven and all of our award-winning Customer Support team are truly valued here at Spireon, and we're glad Steven has been so helpful.
Excellent Customer Service - Spireon
Over the years I have found the Customer Service at Spireon to be very well informed and responsive to the needs I have at that time. They are always willing to dig into an issue and help find a resolution.
June 17, 2020
Unprompted review
Reply from Spireon
Thank you for your review! We're very proud of our award-winning Customer Support team,and we're glad they have taken good care of you.
Reply from Spireon
Thanks for letting us know, Sel. We're glad our Customer Support team was able to help you resolve your issue, and we look forward to continuing to serve you.
Great customer service!
June 16, 2020
Unprompted review
Reply from Spireon
Thank you so much! That's what we strive for every day.
Very helpful and understood what I…
Very helpful and understood what I needed. Took care of things quickly!
June 16, 2020
Unprompted review
Reply from Spireon
Hi, Kelly--we were very glad to be able to help you. Thanks so much for using FleetLocate by Spireon!
Reply from Spireon
Keith, thanks so much for your review. We appreciate your business and will do everything we can to keep it by providing excellent service.
Very helpful
June 11, 2020
Unprompted review
Reply from Spireon
Thank you for sharing your experience. We're here to help you whenever you need it. We appreciate you relying on FleetLocate by Spireon for your business!
Steven was very helpful
Steven was very helpful, well informed and polite. I truly enjoyed working with him and he was able to assist me accomplish what I was trying to do with my questions. Great work and always happy to commend people of his caliber.
June 11, 2020
Unprompted review
Reply from Spireon
David, thank you so much for letting us know. Steven is a terrific member of our award-winning customer support team, and we're very glad (but not surprised!) that he took good care of you. We appreciate your business.
I am very pleased with the service
I am very pleased with the service.
Stephen is always professional and prompt.
June 11, 2020
Unprompted review
Reply from Spireon
Thanks for letting us know, Brent! We're very proud of our award-winning customer support team, and Stephen is a great example of how they take care of our customers.
Great Customer Service
Great Customer Service!
Steven really helped me out today, walked me through everything that was needed and got me back online right where we left off. I appreciate that!
June 10, 2020
Unprompted review
Reply from Spireon
Thanks for letting us know, Kimberly! We're glad Steven was able to help you get what you needed. He and all our great Customer Service team are ready to help you whenever you need them!
Horrible Experience!
I purchased 5 Trackers and on the 1st installation the trackers werent showing up on my home screen. It took an entire week for support to get the account updated and when they finally do, the mobile app is not functioning either. I've been trying to get the phone application up and running for over 3 weeks and everyone just keeps escalating a "case" and nothing happens. I have lost over $3,000 due to Spireon's carelessness and dismissiveness. This is the worst customer service experience I have ever had in my life. Would not even recommend my worst enemy to this company.
February 28, 2020
Unprompted review
Reply from Spireon
Hi Emmanuel. Thank you for sharing your feedback. We are so sorry for the issues and frustration you’ve experienced. After further investigation, it looks as though there has been a database issue on our end. Our Engineering team has performed a backend database refresh to your account and the issues you have been experiencing with the mobile app should be resolved.
We want to ensure your ability to track your devices is as seamless as possible. If you are still experiencing trouble with your GoldStar account, we will connect with you directly to find another solution. Thank you.
Customer service not a priority; just grab the sale
Truly a bad experience! The customer service of this company is just not there. I have been waiting without success to get someone to respond to our drivers not being able to log into whatever app that they should be using to document their time. I have been told; “I’ll call you back” “They’re working on it” “I’m on top of it” and other failed follow-ups. This all during the Formula 1 Weekend in Austin and my drivers are not able to service the area because we do not have a functioning ELD system. This has cost us dearly!
November 2, 2019
Unprompted review
Reply from Spireon
Darren, we are very sorry to hear that you've had a less than exceptional customer service experience. I see one of our representatives has been in touch and tried to call you today; we will make sure to work with you until your system is serving you as it should.
Between them and sprint a little pricy
Between them and sprint a little pricy. Sprint will rip you on equipment. But the eld part works pretty good.
October 15, 2019
Unprompted review
Excellent customer service!
October 4, 2019
Unprompted review
Very dependable
Very dependable, fast load and tracking is very precise. We use this all day long.
October 4, 2019
Unprompted review
Very easy to pull reports and to follow…
Very easy to pull reports and to follow your driver. If it had all that SamSara has and still be just as easy to use it would be perfect.
October 3, 2019
Unprompted review
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