Spirit AirlinesReviews 

I honestly don’t even know where to begin with how terrible our experience was with Spirit Airlines. Our flight was cancelled not once, but twice — both due to their inability to staff a pilot. The first cancellation came late in the evening at 8 PM, leaving us completely stranded with no real support or solutions. We were then rebooked on a 6:30 AM flight the next morning, only for that flight to be cancelled as well for the exact same reason.

Because of this complete lack of organization and accountability, we missed our hotel booking, and worse, we ended up missing our cruise the following day — something that cannot simply be rescheduled. In total, we lost approximately $1000 due to Spirit’s failures.

What’s even more frustrating is the complete lack of responsibility taken by the airline afterward. No meaningful compensation, no real apology, and no effort to make things right. Just a shrug and a “that’s too bad” attitude.

Staffing your flights is the bare minimum expectation for an airline. Cancelling flights twice for the same preventable issue is unacceptable, and leaving customers to absorb the financial and emotional fallout is even worse.

I will never fly Spirit Airlines again, and I strongly recommend others think twice before trusting them with any travel plans — especially if timing actually matters.

Got the flight cancelled 3 hours before the flight. After staying in one line, was told that they could not help, and directed me to another line. Only one person attending. Basically only refund….

Absolutely ridiculous experience with Spirit Airlines.

After standing in a two-hour baggage check-in line with little to no communication from staff, we ended up missing our flight — a situation that was completely out of our control. And instead of taking any responsibility, Spirit blamed us.

Here’s the part that makes no sense: our luggage was already on the plane, and we were literally at the gate watching the aircraft sit there. The door was closed, and they refused to reopen it, even though we were right there. No flexibility, no customer care — just a “too bad” attitude.

They did rebook us… but for the next day. No hotel provided. No assistance. Nothing. So now we’re stuck paying out of pocket for a hotel, overnight, with no clothes or personal items because our bags are already gone.

And it wasn’t just us — there were multiple passengers on our same flight who missed it for the exact same reason. Even worse, we spoke to people from other Spirit flights dealing with the same issue. This clearly isn’t a one-off situation — it’s a pattern.

Between the disorganization, lack of communication, zero accountability, and uncomfortable seating, this was easily one of the worst airline experiences I’ve had. I would not recommend flying Spirit to anyone.

Flight to Cancun was canceled the day before and the flight home was canceled the morning of. That to scramble to get fight both time and cost us triple the price for last minute fights

Would give no stars if I could. Absolute worst airline I’ve ever flown with and wish I just paid a bit extra for a better airline. Cancelled my flight and couldn’t reschedule until two days later which meant wasted accommodation at my next destination and 2 x additional nights in my current. They then delayed my first flight which meant I would miss my connecting flight, so had to again change my plans including a transfer that I also can’t be refunded for. Then finally arrived in Orlando and had to do a 10 hour overnight layover in the airport (because I missed my connecting), went to check in for my flight to Medellin where they wouldn’t let me on the flight because I had no onward travel out of Colombia. I’m from UK and no visa is required - granted this was on me to check but had been told it would be fine and at no point during check in did Spirit tell me as I would have sorted it on the overnight layover not two mins before the plane was taking off. Missed that flight because I couldn’t get through the booking quickly enough, got put on a flight 3 hours later and assured that my bag would be sorted. Arrived to Medellin and was told that my bag never left Orlando?! It was already on the plane that apparently had to leave without me, why would they not just leave it on there if it couldn’t be moved in the 3 hours to my next flight?

No compensation offered accept a $25 voucher to put towards a future flight - guess what, I will never book another flight with them! I’m $600 out of pocket and currently without my bag. DON’T DO IT

Spirit Airlines is the worst airline that is out there. They have canceled us so many times. We been a spirit credit card customer for a long time even a golden member. It doesn’t matter gold or not. I am going to take my business to another airline. Spirit Airlines ruined our spring break trip due to canceling our flight a couple of hours of departure not days or weeks like other times we have booked with them. Spirit Airlines never again..

This has to be the worst airline operating in the US. The bag fees are crazy. Getting off American Airlines to this bullshit is for the birds. You have to pay for carry on bags and if your personal bag doesn’t fit in that little ass box you will pay. Spirit and all there investors should go out of business soon……

Had a rough travel experience over March 16-17. Most problems caused by weather but Spirit had some consistent poor behavior. Gate agents on 3 separate occasions were overly aggressive loading flights, no smiles and trying to embarrass people who weren’t 100% ready to board. The problem is that all three times they were short crew and flights cancelled, boarded or long wait at gate. Just rude and made a bad situation worse for no reason. Avoid these clowns if you can.

Flight from Fort Lauderdale to Boston got canceled. At 10pm in Fort Lauderdale there was a row with hundred people waiting for a hotel stay. Then without even an announcement they closed the line and told us to go upstairs. There the line was even much longer.

They are understaffed at Spirit and are unable to help out travellers. Online (chat) they responded after 4 hours

I thought Spirit was making a change for the better....nope, they are scammers as always. I bought the comfy fare with a blocked middle seat (Actually I could not choose seats together for me and my wife because the middle seat was blocked from purchase in the seat map, which makes sense). When we arrived to the plane, that blocked middle seat had been sold to somebody else. So, my wife and I had to travel with a strange sitting between us even though we pay more money for these seats. And, of course, no partial refund for the higher fare.

The worst airline on planet Earth. Flights get canceled at the last minute, delays happen all the time, and the comfort level is basically zero. On top of that, they charge extra for almost everything. What looks cheap at first quickly becomes expensive and extremely frustrating.

Definitely not an airline I would recommend.

If I could give a less than 1 star I would. We had to take a last minute flight to Reno from Las Vegas for a family emergency. On the day we were going home they canceled our 11:35 am departure and scheduled us for 8:39 pm that actually didn't leave until 11:06 pm. My husband had to call off work and I had to go to work in just a few hours after landing. Fly Southwest it is worth the extra $! Spirit was a one and done for me. We will NEVER fly Spirit ever again.

Spirit delayed my flight by 2 hours and I asked for a refund, they said they would provide a full refund to my credit card. I booked another flight with American Airlines and went back up to the ticket counter and the representative said he misspoke and it was actually just a flight credit and for me to call their customer service line, customer service line has a 3 hour wait and disconnected after 2 hours on hold.

Horrible all around. Canceled our flight within a few hours of takeoff with no explanation. They weren't even apologetic and acted like they were doing us a favor to schedule a red eye flight the next night. As of now, I'm watching that red eye flight get delayed more and more. Tried calling spirit twice and after waiting for 30 minutes they just hang up.

@SpiritAirlines and Mike Byrom lost two customers for life today. Two of their desk agents at the @FLLFlyer counter tonight were clearly both ignorant to their own firearms policies and extremely hostile towards people that travel with them. When asked, neither of their desk agents nor their supervisor could explain their actual firearm policies which, after researching, were contradicted by their rude and discriminatory instructions. When I commented that this might be my last Spirit flight, the supervisor offered to "start that today," escalating an already tense and uncomfortable situation. After I expressed that I could no longer trust them to safely handle my bags and firearms, the gate agent falsely accused me of threatening her and called the Sheriff's deputy, who swiftly dismissed my actual comments as harmless. I have been a staunch defender of the Spirit value proposition for years, but that all ended tonight with your employees directly suggested that you didn't want or need my business any further. That will now be the case.

They should just shut down this airline. Total farbage

U need to come up with better plans for customers, because its not that you dont have unreasonable rates , because we find other airlines with good rates also. First all the cancellations has ruined many people's plans . It kept me
from attending my Sister's funeral service on the 14th. We had to find a hotel in Orlando, our voucher for the hotel according to ure employees said the flight got canceled because of five different reasons, none of ure employees said the same thing . I even had to pay for a small carry-on $75. I feel that I need a reimbursement especially grieving for a love. It was the only plane that fit our schedule to get to Michigan on time not the money. Im very very disappointed. Yes, improvements are definitely needed with your airlines. No wonder people complain about the service.

I have been a Free Spirit member since 2015.
In Sept 2025, Spirit expired miles from me & my 3 kids - a total of 21,545 miles.
In June 2025, I had a stroke, & could not travel. I spoke to Spirit via email at Customer.Support at spirit dot com on 09/12, 09/16, and 09/18 about an issue due to my stroke. Though resolved, no one notified me that my miles would also expire that week.
On 09/19, they removed points from our accounts. On 11/8, I sent an email to Customer.Support at spirit dot com stating that I just saw that 17,117 miles expired from my account in Sept & asked for a courtesy reinstatement due to my medical condition which didn't allow me to fly. 3 sons sent the same email & no response.
On 12/7, I sent a follow-up email & no response.
In Jan 2026, I called Spirit at 877-474-8005 & spoke to a rep who stated that that was not the correct email to use, & that he was going to forward the info & request to the correct dept & that I would get a response in a few days & no response!
I called on Feb 6, 2026. I spoke to a supervisor that said he could do nothing & that this issue had to be resolved on the website using the “Contact Us” section where I should send a screenshot of proof that I had contacted them in Nov. He rushed to get off the phone, even though I requested that he walk me through the site as to where to send the information. He refused.
I went on the web, clicked Contact Us, but that forced me to a chat online or by WhatsApp. After ~90 minutes, I started chatting with Travis. I explained the situation, he took my and kids' info. He tells me to send proof of my stroke/hospitalization. After confirming that my Protected Health Information (PHI) would be secure, I sent him my health summary.
He responds that “the company don't all (allow) us to reinstate the points once its outside of 30 days of expiration.”
I find that this response is unprofessional. If they had no intention to work with me, they should not have had me go from person to person repeatedly, and then ask for my personal health information to be sent to them. Mine was a legitimate request based on my time with Spirit, but theirs for my PHI with no intent to assist was inappropriate and unethical.
I even put in a complaint with the Better Business Bureau, and the response was "We are unable to honor your request to reissue your points. This decision is not based on a lack of compassion, but rather it is based on the consistency in upholding our guidelines. It is the only way to be fair to all our guests."
They claim its not a lack of compassion, but they want to be fair. This isn't fair. Everyone doesn't get a stroke forbidding them from flying. Their customer service had no intent to rectify the situation. I didn't even get a warning email about my miles going to expire.
I can deal with the lack of amenities on a flight. But I flew and paid for multiple flights to earn all those miles. They just take them away stating 12 months, but I gave them proof of my situation, and they could have extended the timeline of not being able to fly to the back end of September, and then I would have been within their "guidelines".
This airline will not get any more business from my family. We will use Frontier or JetBlue or any other airline. Spirit is already in bankruptcy, and then they pull stunts like this that push more loyal patrons away.
They could have met me half way and offered a voucher for the value of the miles to use and put a time limit to use it.
They offer miles, I earned them, and they should have took my case into perspective and worked with me as a courtesy if they valued my business, tenure, and my health. They LACK COMPASSION and LOYALTY.

Fly elsewhere. Absolutely terrible customer service. Took me 4 hours in the middle of the night to cancel a reservation, and now trying to redeem flight credit and you can't do it on their website. Worst experience and I will never use them again, not worth the miniscul savings.

I wanted to change my flight for 2 weeks later than my originally scheduled flight. They charged me $100 on a $115 ticket. They said the extra $15 would only go towards my next scheduled flight. I'll never fly with them again. I told them to keep the $15.