Lousy customer service- they don't even understand what is customers name and address😂😂😂 I can't experience the product without washing it first -> Now it can't be sent back. Not as cosy as exp... See more
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Extremely thin poor quality pool cover, not water tight. After following instructions perfectly, the seam clearly has water beading up through from the pool, the top is soaked. I do not recommend. Co... See more
My shopping experience was fine but I think Splash Super Center is misleading. On their Web site they posted free shipping but when I went to check out they charged me an $8 handling fee. Isn't that t... See more
Excellent experience! I ordered a 24 ft. round winter pool cover. They shipped it quickly! Last time I ordered this product from a different company they sent a pool cover exactly 24 ft. There was no... See more
Company details
Written by the company
Your complete satisfaction if important to us. We work hard at it. If you are not completely satisfied, please give us a call and we will work with you to resolve the situation. Your complete Satisfaction is important us. We stand apart from other online companies by calling our customers and working with you to resolve all issues. Our phone number is 1-800-527-4881. We are available to answer our phones between 9am and 5pm Mondays thru Fridays every week, excluding holidays. If we miss your call, please leave us a voice message and we will call you back as soon as we get your message. You may also email CustomerCare@SplashSuperCenter.com. Splash Super Center wants you to have a better on-line shopping experience than you have ever had before. You should not have to pay exorbitant shipping charges. You should always have confidence in the effectiveness of your pool chemicals, and in the reliability of your other pool product purchases. Your pool supply shopping should be easy, convenient and save you money!
Contact info
60 Campanelli Drive, 02814, Braintree, United States
- 877-527-4881
- CustomerCare@SplashSuperCenter.com
- www.splashsupercenter.com
Lousy customer service- they don't even…
Lousy customer service- they don't even understand what is customers name and address😂😂😂
I can't experience the product without washing it first -> Now it can't be sent back.
Not as cosy as expected, takes days to dry without using a tumbler.
NOT RECOMMANDED!
October 2, 2024
Unprompted review
Excellent customer service
This company is excellent. I had an issue with needing replacement of an item and they went above and beyond helping me. Great customer service!
May 29, 2024
Unprompted review
If I could give 0 stars it would be a -10
If I could give 0 stars. This company actually deserves a -10. No customer service at all, sure they talk nice on the phone, then never follow through. Also, their email is always "down" when I call, and they see no record at all of any emails I have sent them over the past two months, even though I have mail receipts showing they went through. They lie about everything. WHAT A SCAM. If they do not send out a replacement cover tomorrow with a tracking number, I will call & post with the Better Business Bureau. You have had ample time to reply and replace my cover. Oh, and then while I am waiting for you to receive resent email, which I also got a receipt for, that it went through....your computers conveniently go down, and the IT people are gone for the day. WHAT A CROCK!
November 15, 2023
Unprompted review
Extremely thin poor quality pool…
Extremely thin poor quality pool cover, not water tight. After following instructions perfectly, the seam clearly has water beading up through from the pool, the top is soaked. I do not recommend. Complete waste of money
October 19, 2023
Unprompted review
My wife and children are very happy…
My wife and children are very happy that we all realise that you do better than others with your good and professional favour, so please keep it up.
January 3, 2021
Unprompted review
Super Splash Pool Center hits a Home RunI normally don't write reviews but…
I normally don't write reviews but (Craig) at Splash Super Center went beyond my expectations regarding decision of pool covers. I researched numerous reputable distributor contacts, all of which could not answer a technical question regarding replacement of a pool cover and anchor placement. Craig, at SSC was the only one that made sense & Craig offered options regarding my situation. And...at a reasonable price.
October 19, 2020
Unprompted review
Ripped 28 ft round winter pool cover
James Turner,
We purchased a high quality winter pool cover which ripped during the winter. We took pics of the torn part and sent it to them so we could get a replacement. They wrote us back and said they would not warranty it because the factory said it was not a factory defect. The rip was along the seam only. It would seem to me and others in my family that it is indeed a factory defect. I do believe that someone was educated well beyond their intelligence level. Wish I could have given them zero stars.
UPDATE: As of 9/19/19, I have not heard from nor have I been in touch with your customer service team!
August 19, 2019
Unprompted review
Reply from Splash Super Center
Hi James,
Thank you for your review. It appears your submitted claim did not meet the requirements for a valid warranty claim. We do understand your disappointment and regret we were unable to help you to your satisfaction. It appears you declined the offer of our customer service team to help you.
We read all our reviews and use the feedback to find opportunities for improvement. This feedback will help us get better. If you believe there is more we can do to help, please give us a call at 877-527-4881 between 9am and 5pm eastern time on weekdays. From The Customer Care Team at Splash Super Center
Glorified tarp.
Purchased a pool cover from these people. All of this is just a piece of cheap tarp. Just cover did not last one season. Contacted customer service. Customer service will not stand behind you. If you are looking to purchase a pool cover do not purchase it from these people. If anything is defective they will offer you a 20% discount. That is it. They can take their 20% discount and shove it . Go to a real pool place Do not purchase from this company. They are a scam.
March 27, 2019
Unprompted review
Reply from Splash Super Center
Hi Jon,
Thank you for your review. This gave us an opportunity to review your file again. It appears you submitted a warranty claim and your specific circumstances did not meet the standards for a successful warranty submission. Our customer service team extended an offer to help you replace the cover although your warranty claim was denied.
We read all our reviews and use the feedback to find opportunities for improvement. Your input is important as it will help us get better. If you believe there is more we can do to help, please give us a call at 877-527-4881 between 9am and 5pm eastern time on weekdays.
From The Customer Care Team at Splash Super Center
Bought some pucks that will not…
Bought some pucks that will not dissolve.
Follow up:
Holy smokes that was 7 months ago, Pucks still don't dissolve very fast at all. Was a struggle to keep chlorine levels up. Still would not recommend.
August 22, 2018
Unprompted review
Reply from Splash Super Center
Hi Keith,
We are sorry that you did not receive a 5-Star experience as the overwhelming majority of our customers do. It looks like your feedback was written approximately 6 weeks after your order and we have no record of a call from you indicating that you experienced any problems with your transaction.
Please be advised for future orders that we are available 9am to 5pm Eastern, Mondays through Fridays, and are glad to help you resolve any problems with your order. Our phone number is 877-527-4881.
From The Customer Care Team at Splash Super Center
EASY ORDERING
EASY ORDERING, CAME QUICK AND HOEPFULLY THE COVER WILL FIT. I USED THE CHEMICALS LAST YEAR. THRY WORKED GREAT.
August 4, 2018
Unprompted review
Fast shipping! Great service!
Great experience with this company. They filled my order and shipped it really quickly. Received when expected and in good condition. Good prices compared to other stores that carry this product. Very pleased.
August 4, 2018
Unprompted review
I was able to find what I needed…
I was able to find what I needed quickly and delivery was fast.
August 3, 2018
Unprompted review
Service was fast and painless!
August 3, 2018
Unprompted review
Easy ordering great prices.
August 2, 2018
Unprompted review
Seems like the best prices with only a…
Seems like the best prices with only a two day delivery
August 1, 2018
Unprompted review
Where is my pool cover
Where is my pool cover? I ordered last week . Not impresed with your customer service. I needed this cover before I leave for a three week trip. Not happy at all with splash.
July 20, 2018
Unprompted review
Reply from Splash Super Center
Hello Mr. Nance,
Our records show that you received your order within the scheduled time, on the same day that you wrote this review. Your order was placed on Saturday, the 14th of July and delivered on the 20th. The posted lead time for your order is one business day to ship plus 5 business days for delivery.
If your opinion of our service has changed in any way since you wrote your review, please Kindly update your review to reflect the level of service we provided. An overwhelming majority of our customers give us 5-Star ratings.
Please don't hesitate to give us a call in the future if you need immediate attention. Our phone number is 877-527-4881. Our hours are 9am - 5pm Eastern, Monday through Friday.
From The Customer Care Team at Splash Super Center
Donut tubes
The donut tubes are cute, nice size, good quality and we received them in 5 days. Very pleased.
July 19, 2018
Unprompted review
My cover came within 2 days of ordering…
My cover came within 2 days of ordering it looks very nice I haven't opened it yet and of course I haven't put it on yet
July 19, 2018
Unprompted review
Great Company
Purchased the pool blaster centennial. Picks up leaves AND dirt like a champ! Excellent product! Great prices! Fast shipping!!
July 7, 2018
Unprompted review
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