spoiledbrat.co.uk Reviews 

Purchased a few wildfox sweaters from here & every item has been great Quality & exactly what it looked like on the pictures. I wont buy from anywhere else now as i know what i'm getting here and the customer service team couldn't be more helpful - 100%

Received great customer service !

Emails were replied to promptly and helped me out with my return.

Beautiful clothes too

Great item, good price, quick shipping, a lot of items are a little expensive so best to wait for a sale but over very good

My wife purchased a sweatshirt but it failed to arrive so I contacted the company to be told it had. After numerous emails and getting nowhere i contacted Royal Mail who informed me it had been addressed wrong by Spoiled Brat (email evidence) I informed the company of this to which they told me there was nothing they could do and can't afford to refund me either so i started a claim with PayPal. They supplied evidence to PayPal to stop me getting a refund which we eventually won they also started a claim with Royal Mail for lost goods in order to get payed twice. I've now informed the mail fraud team and PayPal who are both looking into it and even though we got our money back from PayPal I’ve been advised to take court action regarding all the hassle to get a refund from an unprofessional company so BUYERS BEWARE!!

great clothing , great delivery & amazing customer service, really easy to use website

amazing easy to use website with a great customer serivce. defo recommend christmas shopping all done!! thanks spoiled brat

The WORST online shopping experience I have ever had. Cannot stress how bad this company is. No communication whatsoever. First I buy a product for over 100 pounds which I later find out isn't even in stock, a week after I ordered it!? Having spent 3 days trying to contact the company I finally had to order a different size. It's now been a month since I ordered and have still not received my package. Have tried contacting the company with no success. They are posting on Faceook but incapable of responding to my messages, ridiculous!!!! Will never buy from them again, and warn everyone from shopping with them.

Quick and superb customer service. I love all the clothes I have gotten from them so far. With each season, they only get better and better!

Excellent service. Very efficient. Customer service team are very helpful. Great quality dresses and true sizes. Will defonbe buying again!

Cannot praise them enough. First time I've ordered form them and admittedly my order didn't come on the date given. After discovering this website (trust pilot) and seeing a few angry reviews I panicked a bit. However I messaged the company through instagram and very quickly got a reply saying it would be looked into. To cut a long story short spoiled brat handled my issue wonderfully (it was even a bank holiday monday) responded to all my messages almost instantly, they sent my item special next day delivery and it arrived exactly when they said it would! They also gave me a gift voucher for the inconvince! All in all really satisfied with the customer service and the product I received. Will 100% be a returning customer! ❤

Worst internet shopping company I have ever dealt with. After an order placed on the 20th June I received one out of 4 items. I sent it back and have yet to receive my £40 refund, probably as there was no returns label and I was given 2 different addresses to send it to (manufacturer was Tallulahs Threads). I the revwjved 2 more items today (5th August) and still am awaiting the 4th. The customer service has been poor with little attempt to resolve my issues. I am now having to claim back through my credit card company.
Absolute waste of time

No reservations at all, good site good products & would recommend to all

Absolutely love this website. Ordered stuff which arrived the following day. Ordered different sizes so returned bigger sizes and a refund was issued the following day

Ordered many times from spoiled brat and have never been let down. I recently had an order that has taken a while so I emailed them and instantly received a reply. They were more than helpful and chased my order up whilst keeping in contact throughout. I have ordered lots of different items and have always been more than impressed. The customer service is brilliant so even if something should go wrong you know it will be dealt with immediately

I would order again without a doubt!!

I bought a wildfox tshirt which was too large, so on the return sheet requested an exchange but emailed before sending it back to check if they had the size & they did & said they would post it to me that day! They sent me a free post label to send the other size back to them! The new size arrived very next day, before I'd even had chance to pop other one back to them! They were extremely helpful and went out of their way for me - 1st class service! Would recommend & will be shopping again!

Would happily purchase from them again

They are so nice and helpful. Also, their response time is quick if you have any questions or concerns! Delivery on time & - really fun range of products which you don't find elsewhere online in the uk.

I ordered a jacket from this company and paid £2 more than standard retail price for the jacket (£2), and £9.99 to have it delivered by Royal Mail First Class tracked.

I received the wrong jacket, and that too, 6 days late. I informed the company and opened a paypal dispute.

In the paypal dispute, they gave me a tracking number for HERMES and did not respond to any of my questions as to why it was late, and why I was sent the wrong item.

I then emailed the company for the 3rd time, who the owner then stated she had sent me an email before "and it could have gone in my SPAM box". No, I never received.

The owner then apologised and said she would refund me, and provided me with a returns label. Cleverly, the company have a "you need to upgrade this with a tracking number " as we cannot refund any items without a tracking number.

I am so disgusted with the ethics of this company and i highly warn everyone else to stay away. I thought they would have atleast refunded out of kind gesture, seeing as the mistake was THEIRS and not mine.

I ordered a jacket which should have taken up to 3 days delivery. However it took almost 2 weeks!!! I emailed customer service after about 6 days asking about delivery no one replied my email!!!! I had ordered that jacket for a very special occasion by the time the jacket arrived my event had passed.. Customers beware if you need your items within a certain timeframe!!!

Sent me damaged jeans that are way too small. Returned them and they ignored my messages. Contacted PayPal about this which recommended me to open a dispute. The customer service lady is so rude and gives constant attitude. Telling me I haven't done anything to help them out when I sent them pictures of the damaged item and the tracking number. I contacted PayPal about this and recommend me to escalate the dispute which they did for me since they were going to refund me anyway. I added the tracking number and received a stingy bitter email that they have received my returned jeans but they won't do anything or confirm they have received the item to PayPal so I can get my refund. Because I escalated the dispute which PayPal recommended they decided to not confirm the return even though they told me in an email that they have received it, and now they possess my item and my money. If I don't receive my refund soon I'll take them to court. The worst service ever. Never buy from SpoiledBrat!

Continuation of replying to the reply I just received from the Company. I had received an order comformation through facebook and told them about the faultiness of the jeans and the wrong size, but no reply, just ads sent back to meand that they will get back to me which they never did. I called Paypal about this which recommended me opening a dispute because as I had sent the item back i would get my refund anyway. Worst attitude I received through email. They sent me an email and told me they had just received the item back that day and told me to close the dispute with Paypal. I called paypal for advice about this and they told me they will escalate the dispute as they though the situation sounded sketchy since they kept telling me to close the dispute when I had already returned the item. I had added tracking number and pictures of the return postage to paypal but royal mail had problems with their system. SpoiledBrat emailed me which i have screen shots of that they have received the item and they want me to close the dispute so they can process a refund. Paypal told me to escalate it instead which they did for me. SpoiledBrat got offended and refused to let them know they had received it even though they mocked me over email that they have the item, taking advantage over the error in the system. I have screen shots of the emails and have kept a file with all the emails and screen shots on it. If I could I would attach them to this review so everyone could see not to trust this company. Then after they tell me they want me to return the item again after I told them I have recorded down the emails. I sent them screenshots of them telling me they have the item and wont answer paypal cuz i escalated the dispute. After that they stopped replying and only replies to this feedback untruthfully. Don't trust this company!

And you telling me I have the jeans is a lie! I still have the tracking number! I provided a true tracking number and have pictures of it! Royal Mail says that there could be some mischievous act from the company and that the delivery didnt ask for signature which is a error from the company. I still have the tracking number so for you to tell me I still have them is a lie. What an unprofessional company to treat their customers this way. I have proof of the damage the jeans arrived in as I took them to send through the Facebook. I still have the pictures under the same date they arrived and the picture of the tracking number from official signed receipt from the Royal Mail stating it goes to your name and address for a return.

The customer service was really helpful and answered quickly. My order was dispatched same day and arrived with me quickly, nicely packaged and a free hairbrush! I have made 3 orders so far and love the product, it saves me importing these brands from the usa as the import duty fees are ridiculous!