Sport Chek Reviews 

Two weeks ago I needed to buy a new pair of running shoes.I checked the website selected my store and it showed in stock.My store. Arrive at store they don't have any stock.Okay so a possible inventory issue. Today I need a pair of hiking boots.Check the website selected.My store in stock no problem. When I arrive at my store, they don't carry those boots, but I was told if I wanted to drive 10 miles, I could pick them up at another location or I could have them shipped to my house within five days. Pretty hard to support local.When not only do they not have inventory.They don't carry the inventory and I wasted maybe an hour of my time. Amazon's delivering my boots tomorrow and they were cheaper. But honestly, I would rather pay an additional $20 to support jobs. But I can't. If they have nothing for me to buy

This all started on February 9th..when I ordered a mens Gt 1000 12 from the Sportchek in Etobicoke 165 queen st N. First.. it was nor available..then available so I waited 3 days to pick it up.The store is a long ways from me. So..I took the subway (17 stops) and short bus ride..picked up the order..while I was leaving the store..the package beeped twice thru the exit doors but cashier said it's OK. When I got home..after having beeped @ Shoppers..I discovered..they had left the inventory tag attached to the left shoe. I tried at Shoppers to remove it..different kind of magnet required so no go..sportchek sent me a survey I let them know their SCREWUP so I'm returning the shoes ( I have to anyways) because the inventory tag is still on..also bought something small there..which I'm still MAD so it's all going back. I kind of found out the "true colours of Sportchek" I will try to avoid buying there in he future..imagine making a " dumb" .mistake like that..not even giving the customer a $10 gift card..never again!

Went to buy running shoes and the young lad was to busy talking to other workers. When ask for a size he would check none in the store and he would leave .10 minutes later ask for another size...none and again he would leave. I'll never shop there again

I wish I could give them a negative number instead of 1 star. I will not order from them. They are the worst company to order from. Save yourself the trouble and use another company. The customer service department doesn't know what they are doing. Do not waste your time with them.

They lost the boots I ordered in store from online ( by delivering to the wrong address), won't give a store credit or new boots, AND they refunded the amount back to a per-paid credit card I don't have anymore...They didn't give me the decency of a call to discuss my options. Not to mention it took them over 3 weeks to try to resolve this issue. Worst customer experience ever; Not to mention, no accountability.
I won't be purchasing anything else from Sportchek anymore.

The online store is entirely useless when you cant check out. I tried everything possible to problem solve then I tried calling customer service where I followed the prompts only to be met with silence and was never connected to a customer service representative. The hours of the location in my city are minimal so its not even easy to get into the store to shop in person. Very frustrated.

Have always rated them 4 or 5 stars but after a couple online purchases I am very disappointed with their customer service. I was looking at getting my wife golf clubs around the Black Friday sales. Saw some cobras online that were a very good price so made the purchase. Over a week later a single men’s club shows up. After calling they said the sku number matched a men’s club. They had the wrong item listed on the website. About a week later a customer service manager emailed me and said just return it. No attempt to get me the right product. Left to scramble to get a gift to replace this one. Have spent thousands at sportchek and sister stores Canadian tire and mark’s. Really reconsidering where I go to now

Poor customer service. No customer service on Sundays. Site indicates password reset will be sent to email address. Does not work on week days nor on weekends. Beware!

I have never dealt with such a horrible online ordering system in my life. Whether it be the incompetence of their online ordering system or their security department, they have no clue what they are doing. To get nine orders canceled so to incompetent selling of an item on their website, is absolutely ridiculous. When you call, no one seems to know why. Better off trying to purchase item directly through Nike or go into the store if available. To get a notification a week after confirmation that order is processing, is ridiculous,. Much less 9 times over!!!!!!!

Incompetent staff — they might as well be selling donuts, it would make no difference! Please also note that prices are outrageously high, and that after your very first purchase you will receive an email offering 10% off your next order. So rule number one: buy something for $10 first, then simply wait for the discount email.

I drove an hour to get the 50000 triangle reward money if you were buying from an outlet in the first two hours. I completed gathering my stuff and was told they had opened two hours before their website said they would be open. They refused to honor their commitments even though it was obviously their fault.

The CT "awards" program blocked my ability to order shoes online. Let's just say that the "help line young man" wasnt very. He said he would cancel the CT but I am still blocked.

Long waits, and they sound half a sleep with 0 motivation to help you.
Instead of resolving and facilitating a return, they send you to a physical store to do the return. Don't waste your time.

I would give negative stars if I could. Sportchek have scammed my family more times than I can count.
1. My fam bought a bike for my bday, but it was scratched up. I rode it and the chains broke while I was speeding downhill, and I couldn't break. I ended up crashing and being sent to the ER
2. We purchased shoes, with a guaranteed 15 day return policy. Twice they refused. The first time was bc my shoes "looked" like they were work outside. The second time was a manufacturer defect.
3. Today I bought shoe spray. I asked the associate before buying the return policy. He said 1 month and another month for credit exchange. When I purchased it they said it's final sale. Like WTF. Lying scum.

Never ever shop here. For your own sake.

Hello Good Morning Well Me and my Son went to Sports Check Southland Mall Yesterday too buy him boots the girl there wasnt the best at Customer service at all didnt greet us how she was suppose too and said something to her and she was nicer to other customers and laughing with them dont Appreciate this at all il a Regular Customer there shop there all the there all the time not sure why this happeneded im buying from store so need Respect i work at retail this is not the way to serve customers

Worst experience ordering online. Waited for 4 days after placing my order before I called customer service. It was only then that I was informed there was a back order. Really? How about just saying unavailable at checkout instead of stealing over $200 from me for something you don’t even have in stock? Worst experience I have ever had with online ordering. Now I get to wait another 3 days before they will start an investigation and see if I can get my refund. What a joke. Guaranteed I will let everyone know about this.

I ordered 2 soccer shoes online on Oct 6, 2025, according to the tracking Purolator has not picked them up yet, it is still waiting to be shipped as of today October 20, 2025. When you call to speak to Sport Check they look into it and say it is escalated to a case manager.. no updates for the shipment and they say they need more time to find out what is going on. The don't offer any type of compensation for the mistake or anything... no gift card or money back or free shipping.. nothing

Sent me a jbl speaker when I ordered beats earbuds. When I went to reorder the correct item, it was already out of stock. To add insult to injury, when I returned the wrong item they initially sent me, I waited over 30 days and have still not yet received a refund. I have called multiple times and representatives confirmed they received the return September 2nd, and it is currently October 9th, still no refund or update. I am currently waiting for a case manager to reach out to hopefully process a manual refund. Extremely disappointing and frustrating shopping experience, would never recommend you shop with this company

Don't ever order online Order a birthday present month later
We sincerely apologize for the delay of your item. We currently have an open investigation and a case manager will contact you with more information on the status of your refund

Ordered 6 golf gloves on line. I couldn’t believe that over 1 and a half weeks received six different shipments, through Purolator and UPS. 2 seperate shipments from BC. 🤪 The last order was the wrong size. I contact customer service, they don’t say sorry just I’ll send u a return label-. 😳 The return label says I have to pay 💰 to ship Lyme back that was there mistake, that I paid for. ARE YOU KIDDING ME. CANADIAN TIRE OWNS THIS COMPANY 🧐. They say if you want to save shipping charges pile into your car, drive to our store. How far behind Amazon can a company be !!!!