Sporting Life Reviews 

Your 1-877 customer service phone line is entirely dead and automatically hangs up on customers, and your email portal fragments replies so nobody can trace an issue. You held my money hostage on a jacket order via a 'no cancellation' policy, preventing me from buying it directly from the manufacturer before it sold out. Then you unilaterally cancelled my order due to your own inventory glitch, losing me a $440 discount. Stop dodging your customers.

Came in looking for a snowboard and a goated worker named Jake helped me out was super nice and super helpful. Very straight to the point and a very charismatic dude and best of all I’m all geared up!!! Awesome 10/10

I have ordered from the online store a number of times (clearance or sale items) and a week after I place the krder I get an email saying the item is not in stock and the order was canceled. This has happened NUMEROUS times. Not just once ortwice. And customer service gives you %10 off of a regular price item as an apology

I had a wonderful experience at Sporting Life thanks to Anjana! She was incredibly friendly, patient, and helpful. She went above and beyond to make sure I found exactly what I needed and made the whole shopping experience enjoyable. I truly appreciated her kindness, professionalism, and excellent customer service. Thank you, Anjana, for making my visit such a great experience!

Ahmad helped me. He is exceptionally good

George @ Yonge store.

He is an asset to the company, especially since the service industry is quickly waning in just that .
George is professional, friendly and exhibits such a strong work ethic. He always greets you with a friendly face and goes beyond the normal to make sure you get what you want / need and in a timely manner .
I always look forward to dealing with him whenever I am there .
I worked my entire 45 + career in service and recognize the importance/ difference.
I hope you recognize him for his efforts and commitment- kudos George!

80% of my shopping is done at Sporting Life for last 35 years .
Almost my one and only store , hope you are there for life .

Sincerely, Dan Stenton.

I have had the worst experience with this company’s customer service.

I placed all of my items in one order, but they decided to split my order into three separate shipments and deliver them on three different days. Unfortunately, one of the packages went missing.

Instead of taking responsibility and helping resolve the issue, they first told me to contact the local police, and then told me to contact my bank.

I just want to warn other customers: I strongly recommend avoiding this company. Their customer service has been extremely irresponsible and unhelpful, and I am very disappointed with the way they handled my missing package.

I had never shopped at Sporting Life before, but I came in about 10 minutes before closing one time. It was a bit of an emergency- needed a new bike for my son's trail camp the following morning & no other decent stores open at that time.

I was acknowledged walking in by someone helping other customers, and quickly introduced to George. George didn't seem worried about the time, albeit I was. Although he didn't have to, he showed me options, and answer all my questions; not only did he take the time for my sons bike, but did the exact same for a bike I opted to purchase for my daughter also, which felt crazy at the time given it was end-of-day.

He said he would tune up the bikes for me and add all the accessories I grabbed including: front and rear LED reflectors lights, water bottle holders, and bells. Again, not necessary or required, but he is just the kind of guy who clearly goes above and beyond.

Best customer service I have received in ages. I would never expect someone to stay late just for me, but he did and I really appreciated it. He even helped to bring one of the bikes to my vehicle. Because of George and the experience he provided, I plan to be a long term customer of Sporting Life. I've already shopped there since. Thank you George!

I visited Southland Shopping Centre looking to purchase a pair badminton rackets, George, the store manager, along with the other staff, went above and beyond to help me decide what to buy. Their patience, knowledge, and excellent customer service were truly appreciated.
Pavol from the outerwear department was also incredibly kind and took the time to show me the jackets that are on sale. I wasn’t even planning to buy a jacket, but the sale was so good that I couldn’t resist—and I ended up purchasing two Arc’teryx jackets!
thank you guys.

Thank you to George, Pavol, and the entire team for making my shopping experience so enjoyable. Your exceptional service made a real difference!.

Very disappointing experience dealing with Nathan. His conduct throughout this situation was unprofessional and made us feel unwelcome.
When we raised concerns about things Nathan had said, he denied saying them, which made it extremely difficult to have a productive conversation or resolve the issue. We were also left with the impression that he does not want us to return.
What was especially concerning was his response during a moment of crisis. Instead of staying and helping address the situation, he left when his presence and assistance were needed.
Overall, the way this situation was handled was extremely frustrating. We expected respectful, professional communication and accountability, but unfortunately that was not our experience with Nathan.

Very poor customer service at the store today. I completely understand that it was busy, but being busy is no excuse for being rude and unhelpful. A little courtesy and professionalism would have made a big difference. Unfortunately, my experience today was very disappointing.Burlington location

Sherway Garden SportingLife.
I have had an incredible experience at this location, specially with Sed & his co- workers in a Bike Department, they have been extremely Knowledgeable, paitient,and made sure everything is working out perfectly, I've been their customers for so many years, to fix & upgrade my bikes during the summer, as well as my tennis rackets, fix & tune up my skis in the winter, they always do their best to satisfy customers with their expertise. they deserve more than 5 Stars, just to say thank you for doing a great job always. wish you all the best.

Yorkdale Spoting Life rules!!! The employees were so helpful and kind. Props to Kyce, AJ, Joy And Anise!

I had a great experience at Market Mall Sporting Life. I was about to leave with nothing when Mary Lou took me under her wing and with humour and honesty found what I was looking for. I’m a senior with no idea what is out there and wouldn’t have found anything on my own. Thank you Mary Lou.

Ordered 5 of the same thing online in various colours. they sent one correct item and the other four were not the item I ordered (the items were not eligible for return or exchange). I contacted sporting life regarding the error hoping to have the correct items shipped and return the incorrect ones. Instead, I had to argue with the customer service agent over ten emails and several days until they finally admitted they made a mistake and something was wrong with their SKU system. The solutionwas for ME to drive 20 minutes to a Fed ex to return the item to them and they would be unable to ship the correct item, but they would be able to refund me. After arguing again over several emails (I was willing to drop off at other carriers but FedEx is out of the way for me). They agreed to have fed ex pick up the item from my home provided I was home for a ten hr window. I work from home so remained home all day and fed ex never came. Exchanging more emails with customer service they assured me that fed ex would come.the following day but I did not have to remain home. The items were eventually picked up and I was refunded but given that the total cost was less than eighty dollars and I spent a lot of time arguing, screen shotting, taking photos of items and remaining home for pickup I will never shop at sporting life again. Worst customer service I've ever had. In the past I also bought an 800 tent that they did not remove the security tags from so couldn't be used at the camp site- the placement of tags preventing the zips from closing and the grommets to be used. At that time I returned and bought from altitude sports instead. Sporting life is Totally incompetent, avoid.

Had really nice customer service and got what I wanted Kerrie helped me through out the process

customer service not responding for a simple issue, i ve tried to contact them, unfortunately no answer. a Full of stress no phone number for Customer Service better to avoid this company.

I visited the Edmonton Southgate store in search of a bike helmet and other bike accessories. There wasn't a single employee on the floor to help. It was my first and last visit to Sporting Life.

I don’t write a lot of reviews but today I wanted to share what a good experience I had from Karla at the Sport Life in Southcentre Mall. I went in looking for a versatile but stylish jacket that would be my go-to for travel. She pointed me to the Barbour jackets and specifically a couple of different styles that would suit me. She gave me her honest opinion about the jackets and there happened to be a 25% off sale which made my decision easy. I’m so happy with the jacket I purchased and the service I received from Karla.

Looked for help with a rain proof jacket for Camino hike. Customer rep Alda spent more than a half hour walking through all the options, very knowledgeable about the products in store and went the extra way to help search for other products online etc.