While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Sporting Goods Store

Written by the company

Sportler – Abbigliamento sportivo e articoli sportivi online.


Contact info

3.7

Average

TrustScore 3.5 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience - recommend!

Ordered on Sunday and received the package by Tuesday here in Austria. Everything was packed securely, and I received all the necessary emails like confirmation, invoice, tracking and more. Very reliable service. I’ll definitely order again and recommend them.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

In shop in Peschiera del Garda

In shop in Peschiera del Garda
We were there today. There were no other customers but us.
The salesman with the beard who walked around didn't know anything about the bikes he was selling. He didn't want to talk or answer questions. He said he didn't have time.
We came to buy a road bike with a budget of 12,000 euros and some cycling clothing. I told the man this, and he said he didn't care; he didn't have time.
The lady at the register was very rude. She didn't even say hello.
I don't recommend this place, especially if you're a foreigner.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away!…..

March 28, 2024
Unprompted review
Sportler logo

Reply from Sportler

Thank you for your feedback! We’re trying our best to be the best in the alps and your feedback helps us to improve.

Rated 5 out of 5 stars

Happy customer since 2008

I've been a customer since 2008. I used to shop at the normal store, but when it closed in Trieste, I continued to buy online. Great selection, great products. If you check the brands size guides carefully, you can place the right order. When I'm not sure about the size/fit, I buy two sizes and send back the one that is not right. The returns are easy and no hassle. Over the years I bought my two bikes online, picking them up at the store.
I love how straightforward they are with their loyalty system: you never lose your points! When the points are about to expire, they take care of it: Sportler sents you the discount coupon that you earned. It's the only loyalty programme that I really like (othe programs make the points expire, so in the end, you don't get anything for your loyalty). I always get a discount for my birthday too. What else? :-)

April 21, 2023
Unprompted review
Rated 2 out of 5 stars

I didn't order a worn shoe :)

I just wonder in what universe can you ask for a full price (140e) for a pair of climbing shoes that were worn. It was maybe a try-out shoe in the shop as the rubber on the toe was damaged, the left shoe was completely differently coloured due to the wear, and both had some glue stains on them.

November 8, 2023
Unprompted review
Sportler logo

Reply from Sportler

Dear Customer,
we are sorry you had a negative experience on sportler.com. If the product does not meet your expectations, you may gladly contact SPORTLER Customer Service to report the problem. The Team is available to find a solution to the problem, which will most satisfy you.
Best Regards, SPORTLER Team

Rated 5 out of 5 stars

Great product, awesome service

Ordered a pair of sport climbing shoes. Cheapest price in Europe on a model which in that size is pretty challenging to find. The package came in less than expected time, the whole delivery process was traceable. Super satisfied, would recommend absolutely.

February 21, 2023
Unprompted review
Rated 2 out of 5 stars

THEY TAKE YOUR MONEY AND THEN WHEN THEY HAVE TIME THEY SEND YOU THE GEAR. NOT A SERIOUS COMPANY AND BAD CUSTOMER SERVICE, NO ANSWERS IN DUE TIME

Try to call the customer service before buying... I had a problem and i couldn't get in touch with them. I think is very bad, it can be a good shop maybe but if you have a problem they are not there to solve it, they are there just to cash in your money, than when they have time eventually they will help you. My gear arrived too late and I had to buy them a second time, plus you cannot trace your order until is sent. It was showing, under process so for 12 days I couldn't have any news about what was going on. When they sent it than yes, you could finally see where the order was but in this way is useless. I don't know what is going on for 12 days than all a sudden i see that the pack left your store to have it the next two days? what is the sense? Why they show that you have the product when you don't have it ready to send? So avoid this shop you have no idea when the gear will arrive and probably you plan to have a trip somewhere with the product required but you don't even know if you will have it when you will came back from your adventure.
I will use some other company next time, it is not a serious one.

June 11, 2020
Unprompted review
Show reviews in all languages. (394 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look