Sportler Reviews 394

Ordered on Sunday and received the package by Tuesday here in Austria. Everything was packed securely, and I received all the necessary emails like confirmation, invoice, tracking and more. Very reliable service. I’ll definitely order again and recommend them.

In shop in Peschiera del Garda
We were there today. There were no other customers but us.
The salesman with the beard who walked around didn't know anything about the bikes he was selling. He didn't want to talk or answer questions. He said he didn't have time.
We came to buy a road bike with a budget of 12,000 euros and some cycling clothing. I told the man this, and he said he didn't care; he didn't have time.
The lady at the register was very rude. She didn't even say hello.
I don't recommend this place, especially if you're a foreigner.

I've been a customer since 2008. I used to shop at the normal store, but when it closed in Trieste, I continued to buy online. Great selection, great products. If you check the brands size guides carefully, you can place the right order. When I'm not sure about the size/fit, I buy two sizes and send back the one that is not right. The returns are easy and no hassle. Over the years I bought my two bikes online, picking them up at the store.
I love how straightforward they are with their loyalty system: you never lose your points! When the points are about to expire, they take care of it: Sportler sents you the discount coupon that you earned. It's the only loyalty programme that I really like (othe programs make the points expire, so in the end, you don't get anything for your loyalty). I always get a discount for my birthday too. What else? :-)

I just wonder in what universe can you ask for a full price (140e) for a pair of climbing shoes that were worn. It was maybe a try-out shoe in the shop as the rubber on the toe was damaged, the left shoe was completely differently coloured due to the wear, and both had some glue stains on them.

Ordered a pair of sport climbing shoes. Cheapest price in Europe on a model which in that size is pretty challenging to find. The package came in less than expected time, the whole delivery process was traceable. Super satisfied, would recommend absolutely.

They don't know how to behave with customers.never again

I have been waiting for a refund having returned an item on December 1st. On December 28th they told me that the parcel had arrived in Milan and they were waiting for it!! 35 Days now. Shameful.

Try to call the customer service before buying... I had a problem and i couldn't get in touch with them. I think is very bad, it can be a good shop maybe but if you have a problem they are not there to solve it, they are there just to cash in your money, than when they have time eventually they will help you. My gear arrived too late and I had to buy them a second time, plus you cannot trace your order until is sent. It was showing, under process so for 12 days I couldn't have any news about what was going on. When they sent it than yes, you could finally see where the order was but in this way is useless. I don't know what is going on for 12 days than all a sudden i see that the pack left your store to have it the next two days? what is the sense? Why they show that you have the product when you don't have it ready to send? So avoid this shop you have no idea when the gear will arrive and probably you plan to have a trip somewhere with the product required but you don't even know if you will have it when you will came back from your adventure.
I will use some other company next time, it is not a serious one.

They sell quality alpinist material, and often at very low prices. Delivery from Italy to the Netherlands was within 5 days.