Sportsman's Guide Reviews 

645
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported frustrating delivery delays, unhelpful service representatives, and receiving incorrect or even damaged products. Many people struggled to get proper tracking updates, timely resolutions, or refunds when orders completely failed to arrive as expected. Reviewers expressed deep disappointment regarding poor communication and long wait times for backordered goods. Some reviewers were happy with their purchases, mentioning that items arrived quickly and were of high quality. Consumers also appreciated the responsive support teams and wide product selection available for outdoor equipment. A few buyers noted that order placement was easy and transactions went smoothly for them.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, highlighting both satisfaction and significant... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a mix of swift deliveries and... See more

Delivery service

Consumers find delivery_service to be ambiguous, with highly mixed experiences regarding shipping speed and... See more

Customer service

People report negative experiences with customer_service, highlighting terrible support and a general... See more

Staff

Reviewers highlight negative aspects of staff, frequently describing customer service agents as unhelpful.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The communication was not good. They took my order but then didn't hear anything until I sent a email to find out why it had not shipped 4 days latter. they said it was in possess and would ship soon.... See more

Company replied

Rated 1 out of 5 stars

I used to be a member and strong supporter of Sportsman's Guide until late 2025. It's very unfortunate, but I have had 2 insured packages within the last 6 month missing items upon delivery. Both time... See more

Rated 1 out of 5 stars

Absolutely garbage company! They sent me the wrong items and after explaining to them what happened they told me they had shipped the correct ones. Ten days later I hadn’t received anything so I ask... See more

Rated 1 out of 5 stars

This company is one of the Very worst ones you could ever deal with and all of the ratings here should be telling you all you need to know. Their customer service representatives are some of the Very... See more


Company details

  1. Sporting Goods Store
  2. Hunting Store

Information provided by various external sources

Sportsman's Guide Official Web Site - sells top-quality Discount Hunting Boots, Discount Ammunition, Discount Ammo, Discount Hunting Gear, Gifts, and more at low prices.


Contact info

2.0

Poor

TrustScore 2 out of 5

645 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

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2.0

All reviews

(645)

65 reviews in the last 12 months

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Rated 1 out of 5 stars

I order some Lacrosse women hunting boots

I order some Lacrosse women hunting boots for $63.94 To good to be true , the payment when through, however I went back to check and the cancel my order, immediate i look up BBB and found many complaints about this company, Glad I use paypal ,they are investigating it now

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

Bogus next day shipping

Tried to order a pair of boots 2 days before Thanksgiving. Everytime I hit submit on the payment it would load and not go through. I tried again the next day this time with a coat and the boots it went through. I picked the next day express shipping for 20 dollars extra. I would highly recommend against this. Now I understand I ordered the day before a holiday so I expected 2 day shipping but no instead they told me it wouldn't come till the following Monday. So I called and asked for my 20 back do to them not specifying holidays and weekends is not included in next day shipping or if you order after a certain time of the day. They refused but assured me it would be here that Monday. Well Monday came and gone and still no package. I called them again and asked for my 20 back because their next day shipping has now turned into 7 day shipping. They refused again. Made up some excuse on how it's still next day shipping. I will not be ordering anything from them again and I'll be returning the items I did order. They are a trash company. I would of picked the free or 5 dollar shipping it would of got here in the same amount of time. They do not honor there shipping nor do they put any fine detail on all the excuses they gave me when picking the next day shipping. I'll be letting all my hunting buddies know and not to order from them as well.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

O had ordered an x-bow through…

O had ordered an x-bow through Sportsmans. They waited until the very day it was supposed to arrive to let me know that they was unable to keep there end of the bargain. Said it's because of inventory issues. Now they did refund all my money back, but waited until the very day I was supposed to receive the item before letting me know. Very unprofessional. They'll never receive another order from me!!!

November 19, 2024
Unprompted review
Rated 2 out of 5 stars

Shady membership system.

I mean I got the order and at a decent price, but this membership bullshit is 100% a scam. I didn’t even ask to sign up for it, it did it automatically and charged me 14.99 on top of my order. What the hell, guys? Why do this?

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

This site is nothing but a scam

This site is nothing but a scam. Stay away. First they trick you into free shipping by tacking on a $14.99 charge to make you a member automatically. Then you'll get a $59.95 charge on your credit card for the year instead of the 3 months they say. Then you cannot cancel the order as they ship (so they say) immediately. Then when you go to return the item they keep the $14.99 they tagged you with for the membership. Stay away from these guys as this is a definate scam. I'll be returning the item and disputing the $14.99 charge on my credit card with my card company. This company is definately what is wrong with America!

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

Watch out for the sneaky $59.95 club charge they autobill

I had purchased some military (fireproof) women's sports bras from this company. I agreed to up the charge to $14.99 to get better postage rates, should I order more items from them. Apparently that $14.99 was only for 3 months and somehow got me in the queue for them to charge (autobill, no alert) $59.95 for the year. I ended up calling and having them rebate that charge and have decided that I will vote with my feet and purchase further items elsewhere.

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service Unreliable

Terrible customer service and their website lies about items being in stock. Do not order from this company. They do not honor their prices or inventory. They will cancel your order and throw a $5 coupon in your face.

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

SG is a Criminal origination.

Do not order large items from SG they are not capable of shipping large items. I ordered two feeders and one of them came in with no legs due to the boxes are being held together with tape They send me another feeder and the box was destroyed again this one had legs and no motor. I waited for weeks for a return label or a phone call to send the feeder back them they went into my bank account and took the full amount for a complete feeder out without contacting or asking me. I had been a member since 2019 and now I cannot trust SG with my bank account anymore. To sum it up SG has stolen money from my account without asking and charge me full price for a feeder with no legs or motor . This is a criminal company DONOT TRUST THEM WITH YOUR BANK ACCOUT. YOU WILL REGRET IT

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Easy ammo ordering & timely shipping

I have NEVER had a problem with SG and I've been ordering from them since 2018. The complaints about membership & customer service are not what I have experienced: you can sign into your account and there is a spot where you can untick 'automatic membership renewal' so you are not charged for continuation of a membership you no longer need/want. They offer a 3 month trial of their Buyer's Club membership for $14.99 which is well worth it if you buy a lot of ammo (for the free shipping) or plan on making some major purchases. There are regular discounts for Club members (with exclusions, of course) with the occasional INCLUSION of discounted ammo. As with anything, one must read the fine print. I was surprised to see so many negative reviews since I have also dealt with their customer service on 2 occasions with my order issues being quickly resolved. (My only complaint is their retail store is no longer open in St. Paul.)

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

Their deals SUCK

Their deals SUCK. The marked off price is usually 20 bucks above retail. The only good deal I was going to purchase went out of stock right I was checking it out with an error which was really disappointing. They are also super unreliable with their shipping.

June 30, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a Minn Kota 80lb thrust…

I ordered a Minn Kota 80lb thrust Trolling motor and a 55 lb thrust arrived. Their website is very misleading and showed the 80lb was what I ordered. When speaking with customer service I was told that was what I had ordered and what was shipped was correct. I pointed out that the website information was wrong, and they agreed to make the corrections. I also was told that I have to take it to a Fed X site to return. What they should have said was I realize the mistake and will get the correct Trolling motor out and we will pick up the other when the new one is delivered. This is exactly why Amazon does so well, GREAT CUSTOMER SERVICE!! I will not visit this site and place an order again.

May 9, 2024
Unprompted review
Rated 1 out of 5 stars

Classic Bait and Switch Time for class…

Classic Bait and Switch Time for class action suit. Paid for item December 2023 and still fighting to receive. Have to constantly accept their terms to keep item they want to cancel every month. They refuse to fix the problem or refund price paid. CAUTION DO NOT BUY FROM THEM CON ARTISTS!!!!!!!!!!!!!!!!

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

This is a predatory business

This is a predatory business. On the one hand they ask in emails if you want to renew your membership. You say no, but at the same time they charge your credit card number anyway! Never again will I buy from them.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience with Sportsman…

I had a great experience with Sportsman Guide. At first I was a little hesitant, because there are some negative reviews online, although most are associated with the club membership. I avoided that, and thank you all for the fair warning.
It was easy to shop for and find what I wanted. It was clear what was in stock or not. My purchase was shipped out right away, with excellent communication throughout the process and easy ability to track every step. It arrived in mint condition, faster than expected, and having been packaged well.
Overall, thorough and professional. This comment is not meant to be contentious. I just wanted to report a good experience to compare with some negative ones. Again, I did not join the club membership, which admittedly looks suspicious.
Lastly, I should mention the price was very good. But price is never my first concern with firearms. I will always pay a little more for great service and reliability.
I recommend the site and will continue to buy from them myself.

April 19, 2024
Unprompted review
Rated 2 out of 5 stars

took down a legitimate product review

took down a legitimate product review. I ordered an item only to find out it was a cheap chi-com knock off. I wrote my review as such and they wouldn't publish it. SG used to be good, but a lot of their products now are chi-com. I won't support communist china knowingly.

March 26, 2024
Unprompted review
Rated 1 out of 5 stars

Fraud

Ordered from them in 2022. Last year, 2023 they processed a fraud charge for $49. for a membership I did not buy. I did not catch it. Then last month another fraud charge of $59. for another membership I did not purchase.

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

Cancels Order without notice, withholds membership benefits, refuses compensation

I initially ordered an out of stock item from sportsman's guide in Dec '23 with the expectation that it would be available in a couple weeks as stated online at the time. I added the 3 month membership to my order to get a reduced price and used a $10 coupon that they offered for signing up via email. After the initial order I attempted to take advantage of the membership that was purchased however the membership did not show on my account and I was not able to take advantage of the member savings they offered. I attempted this in December and January with out luck but figured my membership was not processed yet since my item was backordered (apparently this was not correct). I received an email in January stating my backordered item was not yet available and received a new estimated shipping date. The email noted "If you'd like to keep your backordered item, no action is required." which I took literally to mean there was no action required (again, literal interpretations do apply at this company). Throughout this time I checked my order status several times and noted my item was still backordered. All appeared on track despite not being able to use the membership which I assumed would take effect when the item was in stock. Then in mid-February I received an email that my "membership" (which I was not previously able to use) was set to automatically renew in 30 days for $59.99. This led me to investigate to find that my order had been cancelled (without any communication) and my 3 month membership was now active and set to expire in a month. I called the company's service desk to figure out what had transpired. The service representative informed me that since I took no action in response to a prior email they simply cancelled my order. Further they were not able to reinstate my order and I had to effectively order the product again. When I noted the issues with the membership being available, the representative (after multiple supposed discussions with their supervisor) was not willing to extend the membership to make up for the prior lost months of use. After almost two hours of back and forth with the support representative, they offered a $10 coupon to their site which to date (10 days later) has not been received. I am hopeful that the product will eventually be in stock and delivered however I would never recommend to anyone that they purchase through Sportsman's Guide.

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

Received knock offs.

I ordered military airborn bunny boots. I waited a month and received knock offs with broken and missing grommets. No response from sportsmans. This is just another company that built its company model around malfeasance. Caveat Emptor!!

January 31, 2024
Unprompted review

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