Sports Online Reviews 

117
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fantastic service from start to finish!! I wanted to order an OBO goalie kit but was unsure of size etc. I messaged the W App number and the team came back to me instantly. I then spoke to Christia... See more

Rated 5 out of 5 stars

slendid service, standard 2nd class delivery arrived 3 days later, perfect condition well packaged. one fault ordered an extension with a snooker cue, when the extension is attatched there is a rather... See more

Rated 4 out of 5 stars

This was the first time I have used your website and found the navigation round it very easy. Price of products ordered were very reasonable. Service and delivery very good. Unfortunately Fusion bat... See more

Rated 5 out of 5 stars

excellent job first tiime i have purchased from them, ordered a snooker case despite other retailers saying no longer available low and behold told it would be delivered within 3 working day and ther... See more

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4.8

Excellent

TrustScore 5 out of 5

117 reviews

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4.8

All reviews

(117)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Stay clear, poor customer service. Ripped off.

1. After ordering the Peradon Snooker Cue 3/4 Leather Zip case, I was told by "Tom" that it was not in stock (even now the website still says it IS in stock) and I have to have an older version that isn't made any more.
The case is not sold any more anywhere, and is not worth the price I paid.
No one has responded to my complaint. It's been over a week.

2. The company has several websites with different names and domain names. But they are all actually just one company. This is misleading to customers, especially because they all claim to be "Cricket" or "Snooker" stores, when in fact it's just one warehouse operating under different websites.

3. Online Stock does not represent the actual stock.

4. The Peradon Cue I ordered is not the current model. I called Peradon to confirm this.

June 27, 2012
Unprompted review
Sports Online logo

Reply from Sports Online

Hi Carl,

Sorry to hear you are not happy with our service. I have just spoken to Tom about this and read through the correspondence you have been having.

Unfortunately the case you ordered was out of stock so we asked you if you would like the closest alternative. Tom explained how it differed and that it was a discontinued product and following a telephone conversation you agreed to have the alternative. In an email we said:

"If the case isnt suitbale then you can send it back to us and we will refund you."

We have absolutely no problem with this, so please just send it back and we will refund you in full plus postage costs. There is no need to feel "ripped off" or think you have to keep the case if you are not happy with it.

Rated 1 out of 5 stars

Poor Refund Service and Poor Delivery

Im patient in many ways, Ordered a Piri Piri bat for my nephew got the order wrong so cancelled it straight away, twice to make sure, 13 days later still no refund how long have you got to wait. a few days later ordered the right bat after a further discussion with the nephew. postage was 2-5 days. 8 days later still no bat, sorry its not good enough Disgruntled customer

June 9, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered 15 Puma cricket caps that my club's usual supplier couldn't get. Arrived within a couple of days as promised. Good price too. Would recommend them to anyone and will be keeping an eye out for their bargains.

June 3, 2012
Unprompted review
Rated 5 out of 5 stars

RECOMMENDED

Ordered the latest must have cricket bat for my son. It was received very quickly in excellent order and they offered a competitive price.

My son is very pleased as he has joined the "Cricket in Crowd" at school and constantly tells me the advantages of owning this bat.

Happy purchasers and would definitly use again.

March 31, 2012
Unprompted review
Rated 5 out of 5 stars

Great!!

Quick delivery of original item, really easy to return and exchange, refund for first top was quick. Brilliant!

March 20, 2012
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

I had been severely let down by another company who claimed my goods were out of stock. One click to Sports online and my purchase was sorted and arrived the next day. I would definately recommend this company to my friends.

March 14, 2012
Unprompted review
Rated 3 out of 5 stars

Fab Masuri Titanium Cricket Helmet, but was dirty and stained

I purchased a Masuri Titanium Cricket Helmet for my friend’s birthday, he loved the helmet, but the Masuri Titanium Cricket Helmet was dirty. Event thought the Masuri Titanium Cricket Helmet was in new unopened packing, the helmet was stained, there was dirt marks on the helmet, it looked like it could have been a display model instead of being new, I paid £90 for the Masuri Titanium Cricket Helmet and I wasn't impressed by the condition. I also purchased a Gray Nicholls Fiber glass sheet which I love that was really good value. The shipping was free and really fast. Overall I was really happy with the fast shipping on my goods, but unhappy with the Masuri Titanium Cricket Helmet which was a present for my friend has dirt marks on.
I would recommend this company to my friends,

March 12, 2012
Unprompted review
Rated 5 out of 5 stars

very good!

slendid service, standard 2nd class delivery arrived 3 days later, perfect condition well packaged. one fault ordered an extension with a snooker cue, when the extension is attatched there is a rather large step between the cue and extension at the joint, not a big deal really as the extension wont get used much. overall very pleased :D.

March 9, 2012
Unprompted review
Rated 5 out of 5 stars

jim west midlands

excellent job first tiime i have purchased from them, ordered a snooker case despite other retailers saying no longer available low and behold told it would be delivered within 3 working day and there it was. will use again thank you.

March 7, 2012
Unprompted review

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